Royal Bank of Canada

Senior IAM Systems Support Analyst (Global security)

Royal Bank of Canada • $90K — $120K *
Calgary, AB T1Y 7M8In-Person
Information Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 5+ years of hands-on experience in Identity Access Management (IAM) roles focused on authorization solutions.
  • Strong experience troubleshooting identity provisioning and access control issues.
  • Proficiency with LDAP and Active Directory for identity support and troubleshooting.
  • Experience with cloud identity platforms like Azure AD, AWS IAM, or Okta in multi-cloud and hybrid environments.
  • Proficiency in scripting languages (PowerShell, Python, Bash) for automation.
  • Strong understanding of API integration concepts and SQL for querying and troubleshooting identity data.

Responsibilities

  • Support and troubleshoot identity provisioning and user access issues across multiple platforms.
  • Provide technical support for authorization policy enforcement and resolve access denial issues.
  • Monitor and analyze identity and access systems using automated tools and respond to incidents.
  • Leverage automation scripts to streamline identity support processes and improve response times.
  • Utilize AI-powered analytics to detect unusual access patterns and assist in root-cause analysis.
  • Maintain comprehensive technical documentation for audits and knowledge transfer.
  • Support compliance processes and collaborate with IT teams on identity management initiatives.

Benefits

  • A comprehensive Total Rewards Program including bonuses and flexible benefits.
  • Leaders who support your development with coaching and growth opportunities.
  • Ability to make a significant impact within the organization.
  • Work within a dynamic and high-performing collaborative team environment.
  • Opportunities to engage in challenging work and gain greater responsibilities.
Full Job Description
Job Description

What Is the Opportunity?

We are seeking a dedicated Senior IAM Systems Support Analyst to provide technical support, troubleshooting, and operational management of Identity Access and Authorization services across the enterprise. This role focuses on supporting, troubleshooting, and optimizing existing identity platforms, authorization systems, and user provisioning infrastructure using advanced automation and AI-powered tools. You will work with established identity solutions, support multiple platforms, leverage automation to streamline operations, and use AI-driven insights to detect and resolve complex identity and access issues efficiently.

What Will You Do?
  • Support and troubleshoot identity provisioning, deprovisioning, and user access issues across multiple platforms (on-premises, cloud, and hybrid environments), ensuring timely resolution using automation and AI-powered diagnostics.
  • Provide technical support for authorization policy enforcement, investigate access denial issues, troubleshoot policy conflicts, and resolve misconfigurations to ensure secure and efficient access control across all platforms.
  • Support identity and access management platforms, troubleshoot platform issues, investigate data synchronization problems, monitor platform health, and provide guidance on identity lifecycle management best practices.
  • Monitor identity and access systems using automated monitoring and alerting tools, analyze logs and reports to identify security risks, policy violations, and anomalies, and respond to incidents with minimal downtime.
  • Leverage automation scripts and CI/CD pipelines to streamline identity support processes, respond to support tickets within SLA, investigate root causes, and escalate critical issues while identifying opportunities to automate manual tasks.
  • Utilize AI-powered analytics and anomaly detection to identify unusual access patterns, suspicious behavior, and potential security threats, supporting root-cause analysis and proactive issue resolution.
  • Maintain comprehensive technical documentation including troubleshooting guides, runbooks, and procedures to support audits, ensure compliance, and facilitate knowledge transfer across the support team.
  • Support audit and compliance processes, collaborate with IT teams on identity and access issues, provide user guidance on identity management, and contribute to continuous improvement initiatives focused on security and operational efficiency.


What Do You Need to Succeed?

Must-Have:
  • Bachelor's degree in computer science, Information Technology, or related field.
  • 5+ years of hands-on experience in IAM roles with focus on authorization solutions and access control implementation.
  • Strong experience troubleshooting identity provisioning, deprovisioning, and access control issues
  • Proficiency with LDAP and Active Directory for identity support and troubleshooting
  • Experience supporting authorization and access control systems with understanding of RBAC, ABAC, and PBAC principles.
  • Experience supporting cloud identity platforms (Azure AD, AWS IAM, Okta, etc.) in multi-cloud and hybrid environments.
  • Proficiency in scripting languages (PowerShell, Python, Bash, or similar) for automation and troubleshooting.
  • Strong understanding of API integration concepts and troubleshooting identity and access issues.
  • Knowledge of SQL for querying and troubleshooting identity data
  • Experience with ticket management systems, incident tracking, and root-cause analysis methodology
  • Strong problem-solving and analytical skills with excellent communication abilities
  • Experience with incident management and change management processes


Nice-To-Have:
  • Familiarity with enterprise directory infrastructure blueprints and data distribution architectures.
  • Experience with AI/ML-powered identity analytics and anomaly detection tools
  • Knowledge of audit and regulatory compliance frameworks and their impact on IAM policies.
  • Experience with incident management systems and ticketing platforms
  • Familiarity with CI/CD pipelines and automation frameworks for identity Management.
  • Knowledge of compliance frameworks (GDPR, HIPAA, SOX, PCI-DSS, ISO/IEC 27001) and their impact on access control policies.
  • Understanding of mainframe security and legacy system integration.
  • Familiarity with zero-trust security models.


What's In It for You?

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Opportunities to do challenging work and take on progressively greater accountabilities

#LI-POST

#TECHPJ

Job Skills
Cyber Security Management, Cybersecurity Risk Management, Decision Making, Group Problem Solving, Information Security Auditing, Information Security Management, Information Systems Security Management, Information Technology Security, IT Security Architecture, Platform Architecture, Security Protocols

Additional Job Details

Address:

16 YORK ST:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-07-13

Application Deadline:

2026-08-10
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

About Royal Bank of Canada

Royal Bank of Canada Careers

Join the dynamic team at Royal Bank of Canada (RBC), a global leader in financial services and a company committed to excellence and innovation. At RBC, we offer a wide range of job opportunities that empower professionals to shape their career paths with leadership, diversity training, and continuous growth.

Work You’ll Do

At Royal Bank of Canada, we are not just hiring; we are building a culture of innovation and leadership. Our team members are at the forefront of the financial industry, driving transformation and delivering targeted solutions that meet the evolving needs of our clients and communities.

Explore Job Opportunities and Employment at RBC

Whether you are starting your career or looking to take it to the next level, RBC offers positions that challenge your skills and fuel your ambition. From entry-level positions to leadership roles, our job opportunities span across various functions and regions. Join us and be part of a team that values professional growth and diversity.

Internship and Professional Development

Kickstart your career with an internship at Royal Bank of Canada. Our internships provide invaluable hands-on experience, networking opportunities, and insights into the financial services industry. Interns at RBC gain the skills necessary to excel and are often considered for full-time positions within the company.

Benefits and Culture

At RBC, we prioritize the well-being and satisfaction of our employees. Our benefits package is designed to support our team members at every stage of their life and career. RBC’s culture is built on a foundation of respect, integrity, and responsibility, fostering an environment where everyone can thrive.

Career Growth and Innovation

We believe in nurturing the potential of our employees through continuous learning and career development programs. At RBC, you will find endless opportunities to grow professionally through on-the-job experiences, formal training programs, and leadership development initiatives. Our commitment to innovation means we are constantly seeking out new ideas and perspectives, making RBC a perfect place for those who aim to lead and innovate.

Diversity and Inclusion

Diversity is our strength. At Royal Bank of Canada, we are committed to building an inclusive workplace where every employee feels valued and respected. Our diversity training programs are designed to educate and inspire, creating a more inclusive and equitable workplace.

Join Our Team

Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with RBC today and be part of a world-class team known for its commitment to client service, community involvement, and innovation.

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Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities awaiting you at RBC. Explore the possibilities with Royal Bank of Canada, where your future is filled with potential and the path to success is paved with countless opportunities for professional and personal growth. Join us and shape not just your career but the future of the financial industry.
Learn more about Royal Bank of Canada
Size
86,007 employees
Market Cap
$130.3 billion
Industry
Finance & Insurance
5 Year Trend
+8.7%
NASDAQ
RY
* Ladders Estimates

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