Northwestern Mutual

Senior IAM Engineer

Northwestern Mutual • $118K — $178K *
Franklin, WI 53132In-Person
Information Technology
Less than 5 years of experience
3 days ago
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Cyber Security, Computer Science, Information Systems or equivalent IT experience in Security-related role.
  • 4-5 years of professional experience in IAM or related fields.
  • Expertise in IAM domains: Directory Services (Active Directory, Azure), Identity Governance (Sailpoint IIQ), Privileged Access, Cloud IAM.
  • Relevant certifications like CISSP, CISM are desirable.
  • Experience with engineering best practices for software solutions and infrastructure implementation.
  • Strong communication and collaboration skills for working with diverse teams.
  • Proficiency in scripting/programming languages such as Python, PowerShell, Java, etc.

Responsibilities

  • Provide tier 2/3 operational support for IAM platforms such as identity governance and authentication.
  • Manage incidents, service requests, and escalations per SLA commitments.
  • Perform root cause analysis and resolve recurring issues.
  • Design and maintain automation scripts to enhance operational efficiency.
  • Implement improvements in processes and documentation for better operational flow.
  • Ensure compliance with security policies and support audit requests.
  • Guide application teams in integrating IAM services and participate in cross-functional troubleshooting.

Benefits

  • Opportunities for professional development and continuous learning.
  • Collaboration with cross-functional teams and exposure to diverse projects.
  • Supportive work environment that values security practices and innovation.
  • Potential involvement in cutting-edge technology and automation initiatives.
Full Job Description

About The Job:

This role is part of the centralized IAM Operations team responsible for delivering reliable, scalable identity and access management services across the enterprise. The team focuses on operational excellence, automation, service optimization, and rapid problem resolution to support IAM platforms, integrations, and end-user access needs.

The role combines hands-on operational support, engineering mindset, and process improvement, ensuring IAM services are secure, efficient, and continuously improving. This includes proactive monitoring, automation development, incident and request management, and collaboration with engineering, security, and business teams.

What You'll Do:

Core Operations

  • Provide centralized tier 2/3 operational support for IAM platforms (e.g., identity governance, authentication, directory services, PAM)

  • Handle incidents, service requests, and escalationsin accordance withSLA/OLA commitments

  • Perform root cause analysis (RCA) and drive resolution of recurring issues

Automation & Tooling

  • Design, develop, andmaintainautomation scripts and workflows to reduce manual effort

  • Improve operational efficiency through scripting (e.g., PowerShell, Python) and orchestration tools

  • Identifyrepetitive tasks and implement automation or self-service solutions

  • Contribute to DevOps practices (CI/CDpipelines, Terraform code)

Continuous Improvement

  • Identifyprocess inefficiencies and implement improvements

  • Maintain and enhance operational documentation, runbooks, and knowledge base articles

  • Partner with IAM engineering to transition new capabilities into operations (run/support model)

  • Drive standardization across IAM workflows and support processes

Security & Compliance

  • Ensure IAM operationscomply withsecurity policies, audit requirements, and regulatory standards

  • Support audit requests, access reviews, and evidence collection

  • Assistin remediation of audit findings related to IAM controls

Collaboration & Stakeholder Support

  • Provide guidance and support to application teams integrating with IAM services

  • Participate in incident bridges and cross-functional troubleshooting efforts

Metrics & Reporting

  • Track and report on operational KPIs (incident volume, MTTR, automation adoption, etc.)

  • Use data toidentifytrends and drive improvements

What You'll Bring:

  • Bachelor's degree in Cyber Security, Computer Science, Informationsystemsor equivalent work experience in the IT field, with at least aportionof that time in Security related position

  • 4-5 years of professional experiencerequired

  • Expertisein one of the following domains: Directory Services (SSO/Federation, Active Directory, Azure), Identity Governance & Administration (SailpointIIQ, Access Certifications), Privileged Access, Client Identity and Access Management, Cloud IAM

  • General experiencein the following domains:Directory Services (SSO/Federation, Active Directory, Azure), Identity Governance & Administration (SailpointIIQ, Access Certifications), Privileged Access, Client Identity and Access Management, Cloud IAM

  • Relevant certifications such as CISSP, CISM, or similar certifications are highly desirable

  • Experience with engineering best practices to include analyzing, designing, developing, and deploying and supporting software solutions and/or infrastructure implementations/upgrades.

  • Leadership, communication, and interpersonal skills, with the ability to collaborate with individuals at all levels of the organization.

  • Proven experience in designing and implementing IAM solutions, including integration with various systems and platforms.

  • Competency with one or more scripting/programming languages such as Python, JavaScript, Java, Ruby, Go, PowerShell, Bash, C#, C/C++, etc.

  • Strong ability to align andmature tosecurity practices.

  • Strong ability to explain technical solutions to technical teams and non-technical teams.

  • Strong documentation,testingand automation skills.

  • Strong senseof ownership and the ability to work with a limited set of requirements.

  • Strong ability to align technical needs to business processes.

  • Strongability to prioritize work based on businessobjectives.

  • Strong ability to breakdown work to deliver value incrementally.

  • Experience preferred with Agile methodologies/DevOps environment.

Skills You Have:

  • Business Automation - Applies knowledge and utilizes systems that facilitate or automate one or more business application solutions, including linking rules to workflow management and requirements acquisition.
  • Continuous Improvement - Utilizes available methods to identify opportunities, executes solutions and measures impact to improve existing practices and processes. Implements feedback and lessons learned. Leverages the ability to identify and experiment assumptions and hypothesis for products to be able to refine and improve them at any stage of the life cycle.
  • Identity & Access Management Industry Standards - Utilizes IAM industry standards, reference architectures and patterns. Demonstrates and applies AAA (Authentication, Authorization, and Accounting) identity management protocols and access management infrastructure.
  • Identity Protocols - Utilizes identity protocols such as, SAML, OAuth, OpenID, LDAP, and Kerberos to provide strong authentication for network resources, including devices, applications and databases.
  • Security Practices - Undertakes best practices of technologies, policies, and processes designed to protect networks, devices, programs, and data from attack, damage, or unauthorized access.
  • Technical Problem Solving - Conducts in-depth analysis of technology needs, issues, and roadblocks within assigned scope, applies best practice based on experience and expertise, explores the 3art of possible4. Solves problems effectively and gains alignment on the path forward. Defines, understands, and documents what is being solved for.

Compensation Range:

Pay Range - Start:

$118,960.00

Pay Range - End:

$178,440.00

Geographic Specific Pay Structure:

Structure 110:

$130,880.00 USD - $196,320.00 USD

Structure 115:


$136,800.00 USD - $205,200.00 USD

We believe in fairness and transparency. It’s why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you’re living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click to learn more.


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About Northwestern Mutual

Northwestern Mutual has been helping people and businesses achieve financial security for more than 160 years. Through a holistic planning approach, Northwestern Mutual combines the expertise of its financial professionals with a personalized digital experience and industry-leading products to help its clients plan for what's most important. Northwestern Mutual delivers financial security to millions with life, disability income and long-term care insurance, annuities, and brokerage and advisory services. The company manages billion of dollars of investments owned by its clients and held or managed through its wealth management and investment services businesses. Northwestern Mutual is the marketing name for The Northwestern Mutual Life Insurance Company (NM), Milwaukee, WI (life and disability insurance, annuities, and life insurance with long-term care benefits) and its subsidiaries. Subsidiaries include Northwestern Mutual Investment Services, LLC (NMIS) (securities), broker-dealer, registered investment adviser, member FINRA and SIPC; the Northwestern Mutual Wealth Management Company® (NMWMC) (fiduciary and fee-based financial planning services), federal savings bank; and Northwestern Long Term Care Insurance Company (NLTC) (long-term care insurance).

Northwestern Mutual Careers

Joining Northwestern Mutual presents a unique opportunity to be part of a team that is dedicated to empowering personal and professional growth, innovation, and leadership in the financial services industry. As a company renowned for its commitment to excellence and a culture that values diversity and inclusion, Northwestern Mutual offers unparalleled job opportunities for both seasoned professionals and those at the start of their careers.

Work You’ll Do

At Northwestern Mutual, we believe in building strong relationships not only with our clients but also among our team members. By joining our team, you will collaborate with some of the most talented professionals in the industry, all united in their commitment to leadership and innovation. Our employees are equipped with top-tier benefits and diversity training that ensure their career journey is both rewarding and inclusive.

Explore Professional Growth and Development

Northwestern Mutual is committed to fostering an environment where career growth is not just a possibility but a priority. With a variety of positions available, from financial representatives to internships for budding professionals, our company is a place where your skills and passion can thrive. We provide extensive training programs and leadership development opportunities that prepare you for success in your current role and beyond.

Innovative Work Environment

Our team at Northwestern Mutual is at the forefront of integrating cutting-edge technology and innovative financial strategies to provide exceptional service to our clients. This focus on innovation is not just about staying current; it's about leading the way in the financial sector. Employees at all levels are encouraged to contribute ideas and take initiative, driving the company forward as a leader in the financial industry.

Be Part of Our Diverse and Inclusive Team

Diversity and inclusion are more than just buzzwords at Northwestern Mutual; they are integral to our company culture and business strategy. We are committed to creating a workplace where all employees can flourish. Our diversity training programs are designed to enhance understanding and foster an inclusive environment for all team members.

Networking and Career Advancement

Networking within Northwestern Mutual opens doors to expansive career advancement opportunities. We encourage our employees to engage in internal networking events, which often lead to mentorship and further career development. Whether you are looking to enhance your resume, prepare for an interview, or step into a leadership role, Northwestern Mutual provides the resources and support to help you achieve your professional goals.

Join Our Team

Search open positions that match your skills and interests. We are looking for passionate, curious, and solution-driven team players who are ready to take their career to the next level. Explore the job opportunities and internships available at Northwestern Mutual and find out how you can contribute to our legacy of innovation and leadership.

Stay Connected

Keep up to date with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Northwestern Mutual.

SEARCH NORTHWESTERN MUTUAL JOBS

Join us and start your journey at Northwestern Mutual today, where your career is nurtured, your skills are honed, and your achievements are celebrated.
Learn more about Northwestern Mutual
Size
7,000 employees
Industry
Finance & Insurance
* Ladders Estimates

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