Chewy

Senior Human Resources Programs Manager

Chewy$100K — $120K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of HR experience, particularly in COE, HR Systems, or related functions.
  • 3+ years leading HR transformation or process redesign initiatives.
  • Strong understanding of HR processes across the entire employment lifecycle.
  • Proven ability to facilitate structured sessions and influence leaders effectively.
  • Experience formulating strategy from cross-functional challenges into actionable plans.
  • Comfortable navigating ambiguity and maintaining project momentum.
  • Familiarity with HRIS platforms like Workday or UKG Pro.

Responsibilities

  • Own the HR transformation programs from discovery to post-change validation.
  • Facilitate stakeholder sessions to identify inefficiencies and gaps.
  • Leverage operational data to define performance targets and improvement opportunities.
  • Build future HR processes focused on compliance and operational efficiency.
  • Develop roadmaps and business cases for HR alignment and execution.
  • Influence cross-functional partners to drive change and ensure sustained outcomes.
  • Apply continuous improvement methodologies to enhance service delivery.

Benefits

  • Opportunity to lead impactful HR transformation initiatives.
  • Chance to work collaboratively with various HR functions.
  • Encouragement of continuous improvement and professional development.
  • Exposure to innovative HR tools and methodologies.
Full Job Description
Job Description:

Our Opportunity:

As a Senior Human Resources Program Manager in HR Shared Services, you will own end-to-end HR process review and transformation initiatives focused on operational excellence, efficiency, and scalable solutions across the Team Member lifecycle. You will lead discovery efforts, facilitate process mapping, and evaluate opportunities to streamline, automate, centralize, and improve the Team Member experience.

You will act as a strategic partner to HR COEs, HR Systems, Talent Acquisition, Compliance, Legal, and other partners, independently defining problem statements, shaping improvement strategy, and owning execution across a portfolio of HR transformation initiatives.

What You'll Do:
  • Own the end-to-end experience for assigned HR transformation programs, independently defining scope, shaping strategy, and driving execution from discovery through post-change validation in alignment with company and HR strategy
  • Facilitate stakeholder discovery sessions and process mapping workshops to identify root causes, friction points, inefficiencies, and experience gaps
  • Leverage Team Member voice and operational data to assess current-state performance, define measurable targets, and prioritize improvement opportunities
  • Build future-state HR processes that balance experience, compliance, scalability, and operational efficiency, incorporating automation, workflow optimization, and self-service solutions
  • Develop prioritized roadmaps and business cases to create alignment, sequencing, and quantifiable outcomes
  • Influence and align cross-functional partners to drive adoption, manage change impacts, and ensure sustained transformation outcomes
  • Apply continuous improvement methodologies to eliminate waste, streamline service delivery, and embed long-term process rigor through documentation, training, and governance
  • Apply business insight and structured prioritization frameworks to evaluate trade-offs, define sequencing, and balance competing needs in an ambiguous environment


What You'll Need:
  • 5+ years of experience in Human Resources, within a COE, HR Systems, Talent Acquisition, Compliance, Legal, or related HR function
  • 3+ years of experience supporting or leading HR transformation, process redesign, or enterprise change initiatives
  • Strong working knowledge of HR process flows across the employment lifecycle and how those processes connect across functions
  • Experience facilitating structured working sessions and influencing leaders to drive alignment and decisions
  • Demonstrated ability to independently formulate strategy and translate complex, cross-functional challenges into scalable program plans and measurable outcomes
  • Comfort operating independently in ambiguous environments and turning broad objectives into structured action plans
  • Proficient with navigating ambiguity while maintaining momentum and measurable progress
  • Familiarity with HRIS platforms (e.g. Workday, UKG Pro, and First Advantage)


Bonus
  • Lean Six Sigma certification or formal continuous improvement training

About Chewy

At Chewy, we view pets (and pet parents) as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Customers love shopping our wide selection of products including more than 65,000 items (including our Private brands and Healthcare products), which we offer at competitive prices and fast 1-2 day shipping. Chewy’s commitment to customer service is the core of our brand, and our customers love us for it. We “WOW” pet parents through 24/7 assistance, advice and encouragement every day of the year. We make pet parenting easy with our convenient Autoship subscription program—which allows our customers to schedule their orders, so they never run out of their pet food, supplies and medication they need. Chewy is an experience company built on the back of product and technology. Innovation drives our operations and our team is constantly striving to find new and better ways to improve. From an easy-to-navigate website and highly-rated mobile apps, to detailed order tracking and personalized “Pet Profile” features, we are transforming the way pet parents shop.

Chewy Careers

Join the vibrant team at Chewy, where we offer exceptional job opportunities to advance your career in the dynamic world of e-commerce. As a leading company in the pet industry, Chewy is dedicated to making pet care easier and more enjoyable for pet parents everywhere. Work You’ll Do At Chewy, we are constantly on the lookout for passionate, driven professionals to join our diverse team. Whether you're seeking a position in IT, customer service, marketing, or logistics, Chewy provides a platform for professional growth and innovation in every career path. Our commitment to leadership and diversity training ensures that every team member is equipped with the skills to lead and innovate. By joining Chewy, you will work alongside a team of dedicated professionals who are always pushing the boundaries of what's possible in e-commerce and customer service. Internship and Employment Opportunities Chewy offers a variety of internship and employment opportunities that cater to a wide range of skills and interests. Our internships provide invaluable hands-on experience, helping you to enhance your resume and prepare for a full-time position within our company. Chewy is not just about hiring employees; it's about nurturing future leaders. Benefits and Culture At Chewy, we believe that the well-being of our team is paramount. We offer a comprehensive benefits package that supports the health, financial security, and work-life balance of our employees. Our culture is centered on open communication, respect, and a shared passion for our mission. We celebrate diversity and are committed to creating an inclusive environment for all team members. Innovation and Growth Chewy is at the forefront of innovation in the pet industry. We are constantly exploring new technologies and strategies to enhance our services and expand our market reach. This focus on innovation drives our company's growth and offers our team members numerous opportunities to get involved in exciting projects and advance their careers. Networking and Professional Development We encourage our employees to engage in networking and professional development activities that can enhance their career prospects. Chewy supports various initiatives, including workshops, seminars, and training sessions, to help our team members grow their professional network and develop new skills. Join Our Team Explore the job opportunities at Chewy by searching open positions that match your skills and interests. We are looking for curious, creative, and solution-driven team players who are ready to take their career to the next level. Stay Connected Keep up to date with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here at Chewy. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await you at Chewy. Chewy is more than a company; it's a community where you can grow your career and make a difference. Join us in our mission to be the most trusted and convenient online destination for pet parents (and partners) everywhere.
Learn more about Chewy
Size
21,300 employees
Market Cap
$15.9 billion
Industry
Net Income
-$174.4 million
Founded
2011
5 Year Trend
+136.6%
Revenue
$6.4 billion
NASDAQ

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