Senior Human Resource Specialist

This position is responsible for aligning resources and delivering customized Human Resource service solutions aligned with clients’ business goals resulting in improved performance management and positively impacting client businesses. Collaborates with client senior and C-Suite level and Key Decision Makers (KDMs) to build deep meaningful relationships, troubleshoot situations, and provide guidance as a trusted business advisor and thought partner. Acts as a strategic partner in managing internal projects and relationships. Demonstrates depth and breadth of service and level of care expected with internal and external customers.

Responsibilities:

• Manages assigned clients, including a mix of complex clients, by consistently contributing to clients’ overall success and growth while maintaining high customer satisfaction and retention.
• Develops and maintains strategic and effective relationships, provides sound guidance and value-added solutions that contribute to clients’ success and growth of their business and results in high customer satisfaction and retention. Typically interfaces with client HR Leaders and partners with senior leaders where possible.
• Fosters relationships with client HR and senior leaders, advises clients on HR compliance and business goals, tailoring approaches as needed, while fostering connections with internal and client partners to provide value-added services and solutions.
• Utilizes profound knowledge in employee relations, legislation interpretation, benefits, wage and hour regulations, and employee performance management; advises clients on human resource-related issues; suggests innovative HR strategies; and delivers comprehensive guidance, including HR policy interpretation and best practices aligned with employment laws across all 50 states. 
• Engages with internal support teams (e.g., Diversity, Equity, & Inclusion (DE&I) Services, Compensation Services, EEO Services, Payroll, Fair Labor Standards Act (FLSA) Administration, Background Screening, Benefits, and Centers of Excellence (COEs)).  
• Analyzes data and statistics for trends and patterns. Based on metrics and analysis, makes recommendation for policies and activities to improve the organizational culture including suggestions to attract and hire qualified candidates, motivate and retain employees, address staffing issues, and to maintain legal compliance.
• Facilitates client trainings, in a clear, concise and logical sequence at a level appropriate to the audience.
• Collaborates with clients and Account Executives on HR goals in alignment with business objectives.
• Understands and implements client’s people, organizational structure, and leadership development strategies throughout the business life cycle. May work in conjunction with the HR Consultant and/or Consulting & Development team.
• Engages proactively with clients to continually understand evolving organizational strategy and goals.  
• Ensures all client and client-related interactions are properly and timely documented in the appropriate client management systems and databases. 
• Partners with and guides HR Representative/Data Support Specialists, HR Specialists, and Account Executives. 
• Pilots new internal tools, resources, and products and provides feedback, as requested by manager.
• Participates in and may lead project teams and focus groups to improve processes or client solutions.
• Requests or volunteers to deliver training and other development opportunities for internal partners and peers. 
• Acts as Subject Matter Expert (SME) on processes, projects or tools as requested by leadership. 
• Connects with peers and internal resources across the company and in other regions to identify opportunities for process improvement and collaboration. 
• Understands Customer for Life strategy, recognizing when and how to introduce options to clients and engaging the appropriate internal resources, as necessary.
• Supports Sales organization including partnering individual with BPA in prospect meetings.
• Understands client power structure and dynamics, advising, negotiating and influencing client toward HR compliance and business goals. Offers custom approaches as needed.
• Creates content and hosts knowledge sharing sessions with team.
• Understands Insperity and approved partner technologies and proactively consults with clients to deliver client value tied to initiatives and goals.

Qualifications:

• Bachelor's Degree in Human Resources, Business Administration or a related field or equivalent work experience is required.
• Eight or more years of end-to-end Human Resources operations experience required with a focus on HR Generalist, HR Business Partner, or Manager roles is required.
• Prior experience in multi-state companies who have at least 500 employees is required.
• Experience operating in a matrixed environment is preferred.
• At least one of the below certifications is preferred: Professional in Human Resources (PHR), SHRM Certified Professional (SHRM-CP), Senior Professional in Human Resources (SPHR), SHRM Senior Certified Professional (SHRM-SCP)

Travel: up to 30% of time (car, mass transit, or plane)