Western & Southern Financial Group

Senior Human Resource Business Technology Analyst

Western & Southern Financial Group • $75K — $95K *
Cincinnati, OH 45238In-Person
Business Services
5 - 7 years of experience
6 days ago
Job Overview by Ladders

Qualifications

  • Bachelor's Degree or equivalent experience - Required
  • Minimum five years in business analysis or similar technical role - Required
  • Experience with talent or learning management systems preferred
  • Strong analytical skills with problem-solving abilities - Required
  • Excellent communication skills for coordinating between stakeholders - Required

Responsibilities

  • Manage system administration of talent management systems ensuring access and security.
  • Lead the implementation of new features and enhancements for platforms.
  • Coordinate with vendors and IT to troubleshoot and resolve system issues.
  • Provide training tools and support documentation for users and administrators.
  • Utilize BI tools to create and execute reports that enhance HR decision-making.

Benefits

  • Opportunities for professional development and training.
  • Access to cutting-edge technology and tools.
  • Collaboration with cross-functional teams and stakeholders.
  • Potential for involvement in innovative projects and initiatives.
Full Job Description
Overview

The Senior HR Business Technology Analyst provides planning, project execution and management of the talent systems and associated data analytics, while ensuring effective and efficient systems' processes and procedures that meet current and future business needs for a high-performing and engaged workforce. Executes day-to-day system administration and maintenance services, and ensures the proper functioning of all aspects of talent management systems. Troubleshoots and resolves escalated system issues, works with stakeholders to formulate and convey requirements to the vendor, and tests applications when implementing changes, system enhancements or upgrades. Ensures system security and employee data privacy. Serves as a liaison between the Enterprise business stakeholders and the HR Team on technical and functional support related to use of the system. Coordinates and leads meetings with involved parties as appropriate. Proactively provides best practice recommendations, training, expert-level application support and data to improve and support business processes for the system. Manages projects related to the system, including development, communication of requirements and specifications and analytics. Works with minimal supervision and is responsible to make an established range of decisions, escalating to Manager when necessary and updating Manager on a regular basis.

Responsibilities

What you will do:
  • Talent and Learning Management Systems: Ensures all users/administrators have access to systems at all times, at the appropriate level of security role. Controls security access and creates and maintains security profiles, grants security rights to users. Leads the LMS Administrators Workgroup/Community. Manages system releases, new feature analysis and adoption and presents findings and recommendations to appropriate governance teams for approval. Leads implementations of platform enhancements and new features. Works with module administrators and HR partners to configure modules, plan, implement, test, roll out and provide support for the talent management system. Creates and provides training tools as needed, including Standard Operating Procedures (SOPs), user guides, online courses, etc. Collaborates with internal and external clients, vendors and the IT Department to determine best practice solutions for the talent management system. Identifies opportunities for business, and process improvement and optimization; makes recommendations and implements as appropriate. Works with vendor and IT Department to address support issues and questions. Serves as liaison to talent management vendors. Serve as an internal escalation resource for troubleshooting and managing enhancement release process, including testing, migration to production, reporting and supporting administrators, and end users with training. Attends vendor events and participates in vendor-client communities. Leads projects that introduce new training programs and initiatives to the organization. Develops, recommends and implements custom automated training delivery processes and methods. Consults with training partners on publishing online training that meets business requirements and creates long-term value for the learner. Implements quality assessment and evaluations for learning programs. Works with training partners to design, implement and maintain a centrally governed LMS framework capable of supporting multiple coordinators while meeting unique corporate and subsidiary requirements and short- and long-term organizational goals. Serves as the organization's subject matter expert for the LMS and related tools, emerging technology, e-learning publishing software and methods, LMS integrations, including content solutions, SSO and AICC. Shares findings with HR leaders, business partners and training leaders, and works as a key resource to implement value-add solutions.
  • Analytics: Ensures appropriate custom/ad hoc reporting needs are met. Works with team to configure and execute scheduled and ad hoc reports, runs error reports/audits related to HRIS interfaces, and ensures corrections are made in a timely manner. Researches the causes of any data integrity issues and resolves them independently. Conducts regular reports/audits of business processes and provides metrics to the appropriate individuals. Utilizes Business Intelligence (BI) tools for data and metrics that will meet and enhance current information needs for the HR Department and helps to proactively improve response to HR trends internally and externally.
  • Performs other duties as assigned.
  • Complies with all policies and standards.


Qualifications

  • Bachelor's Degree Or commensurate selection criteria experience. - Required
  • At least five years of experience in business analysis, implementation, or a similar technical role. Two years of talent management or learning management systems experience. - Preferred
  • Demonstrated experience taking complex technical concepts such as databases, table-driven code and testing tools, analytics tools, new technological concepts and applying to business needs. - Required
  • Demonstrated experience and proficiency assessing, analyzing, developing, writing, training others and communicating business requirements/specifications for projects. Must be able to cite examples from work experience in testing software packages giving details of development and execution of test plans. - Required
  • Proven experience in safeguarding confidential data and ensuring security integrity. - Required
  • Proven project management experience in leading, planning, executing and maintaining a project from start to finish. Proven experience coordinating multiple projects/assignments simultaneously and completing assigned tasks accurately and on a timely basis. - Required
  • Proven knowledge of commonly used concepts, practices and procedures in Human Resources, and a knowledge and use of talent or learning management systems and analytics. -Preferred
  • Demonstrated strong analytical and critical thinking skills, including demonstrated work experience on identifying, quantifying and providing creative solutions to complex problems. Proven experience working independently identifying and resolving problems utilizing independent decision-making and initiative. -Required
  • Demonstrated excellent verbal and written communication skills and experience successfully interpreting and communicating business needs between internal groups and external vendors in a clear, focused and concise manner. Proven ability to effectively interact and communicate with all levels of staff and manage work effectively in a team environment, which includes sharing knowledge and resources. Must be able to easily grasp and communicate complex ideas. -Required
  • Proficient in a Human Capital Management (HCM) or other business software; proficiency in e-Learning authoring tools, Applicant Tracking Systems (ATS) and/or Business Intelligence (BI) tools. - Preferred
  • Proficient in Microsoft Office suite. -Required

Work Setting/Position Demands:
  • Works in an office setting and remains in a stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment, or while in meetings.
  • Requires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis.
  • Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Visual acuity is required to determine accuracy, neatness, and thoroughness of work assigned.
  • Requires the ability to prepare written correspondence, reports and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis.
  • Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions
  • Performs substantial movement of wrists, hands, and fingers for continuous computer work.
  • Extended hours required during peak workloads or special projects/events.

Travel Requirements:
  • None

About Western & Southern Financial Group

Western & Southern Financial Group provides financial translators, helping to turn the complex into simple, practical financial solutions. work face-to-face with middle-market clients to help understand their needs and provide financial solutions designed to meet their goals.

Western & Southern Financial Group Careers

Join the vibrant team at Western & Southern Financial Group, a leader in the financial services industry known for its strong commitment to fostering professional growth and innovation. As part of our team, you will engage in meaningful work that directly contributes to our reputation as one of the most respected names in financial solutions.

Work You’ll Do

At Western & Southern Financial Group, you will find job opportunities that challenge and motivate you to leverage your skills and potential. Whether you are looking for a position in financial advising, customer service, or IT, our company offers a dynamic environment where career growth is supported and encouraged.

Innovate and Lead

Embrace the chance to work on projects that redefine industry standards while collaborating with a team of over 10,000 dedicated professionals. Our leadership is committed to nurturing a culture of innovation and diversity, ensuring that every team member has the opportunity to excel.

Professional Development

Western & Southern Financial Group is not just a company; it's a place where careers are built. Our employees enjoy access to comprehensive benefits and diversity training programs that promote professional development and personal well-being. From leadership workshops to networking events, we provide the tools necessary for you to advance your career.

Internship Programs

Kickstart your career with Western & Southern’s internship programs. These opportunities allow you to gain hands-on experience, build your resume, and understand the financial sector from the inside out. Interns work closely with experienced professionals, gaining insights that are crucial for future employment.

Join Our Team

Explore the array of job opportunities at Western & Southern Financial Group. We are continuously hiring and looking for individuals who bring creativity, innovation, and a strong work ethic to our team. With a focus on leadership development and employee satisfaction, we are dedicated to helping you achieve your career goals.

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Ready to take the next step in your career? Search open positions that match your skills and interests. We look for passionate, curious, and solution-driven team players who are ready to make a difference.

SEARCH WESTERN & SOUTHERN FINANCIAL GROUP JOBS

At Western & Southern Financial Group, we believe in empowering our employees to grow, innovate, and lead in every aspect of their career. Join us and be part of a team that values diversity, leadership, and the professional growth of its members. Discover the impact you can make in the financial services industry with Western & Southern.
Learn more about Western & Southern Financial Group
Size
4,700 employees
Industry
Finance & Insurance
* Ladders Estimates

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