WHOOP

Senior Human Factors Researcher, Design Research

WHOOP$90K — $130K *
Consumer Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's or Master's degree in relevant design or behavioral science fields.
  • 3-5 years of product research experience in applied research or user-centered design.
  • Expertise in mixed-methods research approaches for consumer technology or health products.
  • Proven ability to independently manage research studies that influence product decisions.
  • Strong communication and storytelling abilities for presenting insights to diverse stakeholders.
  • Familiarity with research operations and productivity tools like Google Workspace.
  • Detail-oriented with excellent organizational skills for handling multiple projects.

Responsibilities

  • Own end-to-end design research for hardware programs, including various evaluation techniques.
  • Design and conduct usability studies focusing on product interactions throughout the lifecycle.
  • Lead the reporting and communication of research insights for hardware design and member experience.
  • Support the design and evaluation of research protocols for software prototypes and emerging product concepts.
  • Prioritize research opportunities by collaborating within cross-functional teams.
  • Proactively identify and execute research to guide decision-making at all levels.
  • Contribute to a range of research initiatives spanning applied research and product validation.

Benefits

  • Collaborative work environment fostering interdisciplinary partnerships.
  • Opportunities for exposure to various product spaces and research initiatives.
  • Public recognition for impactful research that influences product development.
  • Access to cutting-edge tools, including AI technologies, for research and productivity.
Full Job Description
RESPONSIBILITIES:
  • Own end-to-end design research for hardware programs, including early-stage requirements generation, color/material/finish evaluation, prototype exploration, and competitive benchmarking
  • Design, execute, and synthesize usability and human factors studies focused on physical product interactions across the product lifecycle
  • Lead reporting and communication of research insights with a focus on hardware design, usability, and member experience
  • Support research protocol design and evaluation of software experiences, directional prototypes, and emerging product concepts
  • Prioritize research opportunities and findings in a cross-functional environment, partnering closely with Industrial Design, Engineering, Product Management, and other stakeholders
  • Proactively identify and conduct research that informs decision-making for both individual contributors and leadership teams
  • Contribute to research initiatives across a variety of product spaces, including applied research, exploratory concepts, and product validation efforts

QUALIFICATIONS:
  • Bachelor's or Master's degree in Industrial Design, User Experience, Human-Computer Interaction (HCI), Human Factors, Psychology, Design Research, or a related field
  • 3-5 years of experience conducting product research in an applied research, human factors, usability, or user-centered design environment
  • Experience utilizing mixed-methods research approaches for consumer technology, wearable devices, health products, or related experiences
  • Demonstrated ability to independently design, execute, and synthesize research studies that drive product and design decisions
  • Strong communication and storytelling skills, with experience presenting insights to cross-functional stakeholders and leadership
  • Working knowledge of research operations, data management systems, and productivity tools including Google Workspace
  • Strong attention to detail, organizational skills, and ability to manage multiple projects in a fast-paced environment
  • Experience working directly with study participants or customers in research, service, or participant-facing environments is a plus
  • Professional, collaborative, and proactive approach to cross-functional partnership
  • Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions.

About WHOOP

WHOOP is a wearable technology company that specializes in fitness tracking. The company was founded in 2012 and is based in Boston, Massachusetts. WHOOP's flagship product is a wristband that tracks various metrics related to fitness and health, such as heart rate variability, sleep quality, and recovery time. The company also offers a subscription service that provides personalized insights and recommendations based on the data collected by the wristband. WHOOP has raised over $200 million in funding and has partnerships with several professional sports leagues and teams.
Learn more about WHOOP
Size
500 employees
Industry
Founded
2011

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