Job Title

SENIOR HELP DESK TECHNICIAN

Location

Colorado Springs, CO US (Primary)

Category

Information Technology

Job Type

Full-Time

Career Level

Experienced (Non-Manager)

Education

Bachelor's Degree

Security Clearance Required

Secret

Job Description

Ignite is an ISO 9001:2015 and CMMI Services Level 3 certified, Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Huntsville, Alabama.

Ignite is seeking a Senior Help Desk Technician to provide advanced Tier II support and technical leadership for IT environments supporting USASMDC missions. The U.S. Army Space and Missile Defense Command (USASMDC) is responsible for delivering global missile defense, space operations, and strategic deterrence capabilities in support of Combatant Commands and national defense objectives. This role ensures continuity of operations in classified and operationally sensitive environments.

Job Requirements

Key Responsibilities:
• Resolve complex hardware and software issues
• Perform root-cause analysis and advanced troubleshooting
• Serve as DTS and Joint Travel Regulation (JTR) subject matter expert for DTS-supported locations
• Mentor junior help desk personnel
• Ensure compliance with cybersecurity and configuration standards

Qualifications:
• Secret clearance (required)
• Advanced DoD 8140 certification
• 8+ years of experience providing Tier II/III IT support
• DTS and JTR expertise (for DTS-support roles)
• Bachelor's degree in Information Technology, Computer Science, or a related field (preferred)

Salary range: $80-120k

We are equal opportunity/affirmative action employers, committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status, or any other protected characteristic under state or local law.

Accommodation Request: If you are a qualified individual with a disability or are a disabled veteran and are unable or limited in your ability to use or access our Careers sites as a result of your disability, you have the right to receive assistance in completing the application process. Please send your request to [email protected]