This role is a senior consultant within Milliman's growing Medicare quality and Star Rating practice, supporting both client engagements and the Milliman Star Rating Market Intelligence product. The successful candidate will bring deep expertise in Medicare Advantage Star Ratings, health plan quality operations, and performance improvement, including significant experience with CAHPS, HOS and member experience.
The position combines senior client advisory work with leadership of complex consulting engagements, mentorship of consulting staff, and business development, as well as an active role in developing and expanding Milliman's Medicare quality and Star Rating consulting capabilities.
What You Will DoIn this role, you will:
- Serve as a senior consultant advising Medicare Advantage organizations on Star Ratings strategy, quality improvement and operational performance.
- Lead consulting engagements focused on CAHPS, HOS and member experience, including assessment of performance drivers, development of improvement strategies, and design and implementation of targeted interventions.
- Advise clients across the broader Medicare Star Ratings program, translating measure performance and regulatory changes into operational priorities and actionable improvement plans.
- Work across health plan functions, including quality, member experience, clinical operations, provider engagement, pharmacy, customer service, analytics, and executive leadership, to identify and address barriers to performance.
- Develop and strengthen governance structures, workplans, performance monitoring approaches, and accountability processes that support sustained quality improvement.
- Combine quantitative analysis with operational knowledge to interpret quality performance and identify practical opportunities for improvement.
- Contribute subject matter expertise to Milliman research, analytics, and thought leadership related to Medicare quality, CAHPS, HOS, and Star Ratings.
- Help expand Milliman's Medicare quality and Star Ratings consulting capabilities, including new service offerings and client solutions.
- Mentor consultants, providing informal guidance and knowledge-sharing without formal management responsibility.
- Participate in business development activities, including identifying opportunities and contributing to proposals for prospective and existing clients.
What We're Looking ForProfessional Qualifications
- Bachelor's degree required.
- 7+ years of healthcare quality, Medicare Advantage, health plan operations, or related experience, including substantial experience focused on Medicare Advantage Star Ratings.
- Demonstrated experience developing and implementing quality improvement strategies and interventions, rather than solely measuring or reporting performance.
- Significant experience with HEDIS, CAHPS and HOS performance improvement, including understanding of the operational drivers of results and approaches to improving performance.
- Strong analytical background, with experience translating data into actionable recommendations for health plan clients.
Personal Qualifications
- Self-directed and comfortable operating independently as a senior, client-facing advisor.
- Willingness to mentor junior staff and share expertise informally.
- Interest in growing a practice through new and expanded client relationships.
- Ability to communicate complex quality and regulatory issues clearly and practically.
Preferred Qualifications
- Experience representing an organization at industry conferences and professional events, including speaking, panel participation, or educational presentations on Medicare Advantage quality or Star Ratings topics.
- Advanced degree in healthcare administration, public health, business administration, health policy, nursing, or a related field.
- Experience developing new consulting offerings or building a Medicare quality or Star Ratings practice.
- Experience working in both a Medicare Advantage health plan environment and a healthcare consulting or advisory environment.
- Experience conducting or contributing to healthcare quality research and industry publications.
Individual(s) must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman now or in the future.
The expected application deadline for this job is October 30, 2026.
LocationThis position is based out of the Milliman office in Seattle, WA. It is preferred that this employee work in-office, but remote candidates anywhere in the US will be considered.
CompensationThe overall salary range for this role is $147,400 - $279,680. For candidates residing in:
- Alaska, California, Connecticut, Illinois, Maryland, Massachusetts, New Jersey, New York City, Newark, San Jose, San Francisco, Pennsylvania, Virginia, Washington, or the District of Columbia the salary range is $169,510 - $279,680
- All other locations the salary range is $147,400 - $243,200.
A combination of factors will be considered, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, etc.
BenefitsWe offer a comprehensive benefits package designed to support employees' health, financial security, and well-being. Benefits include:
- Medical, Dental and Vision - Coverage for employees, dependents, and domestic
- Employee Assistance Program (EAP) - Confidential support for personal and work-related
- 401(k) Plan - Includes a company matching program and profit-sharing
- Discretionary Bonus Program - Recognizing employee
- Flexible Spending Accounts (FSA) - Pre-tax savings for dependent care, transportation, and eligible medical expenses.
- Paid Time Off (PTO) - Begins accruing on the first day of Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis.
- Holidays - A minimum of 10 paid holidays per
- Family Building Benefits - Includes adoption and fertility
- Paid Parental Leave - Up to 11 weeks of paid leave for employees who meet eligibility
- Life Insurance & AD&D - 100% of premiums covered by
- Short-Term and Long-Term Disability - Fully paid by
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