Position SummaryUnder the direction of the Health Center Director and in coordination with clinical leadership, the Senior Health Center Manager (Sr. HCM) oversees the day-to-day operations of an assigned health center. This role is responsible for ensuring efficient clinic performance, monitoring budgets and patient trends, and addressing operational challenges to support high-quality patient care.
The Sr. HCM partners with site leadership and staff to implement quality improvement initiatives, using data and performance metrics to drive decision-making and optimize health center operations. This role also provides cross-site operational support and contributes to system-wide consistency and best practices.
Your Day to Day:Health Center Operations & Leadership- Oversee daily health center operations, including staffing, scheduling, and patient flow
- Collaborate with the Health Center Director to develop and monitor the annual budget
- Track visit volume, productivity, and patient satisfaction metrics; implement improvements as needed
- Promote a positive, inclusive workplace culture aligned with organizational values
- Serve as the primary supervisor for unlicensed Team Leads
- Address patient concerns, operational issues, and risk management matters
Staff Management & Development- Partner with Human Resources on hiring, onboarding, performance management, and employee relations
- Ensure staff are appropriately trained and oriented
- Lead onboarding and professional development for Health Center Managers
- Support staff engagement, retention, and team effectiveness
Operational Excellence & Compliance- Ensure compliance with all applicable regulatory and licensing requirements
- Maintain effective cash handling, inventory, and operational systems
- Manage appointment scheduling templates to optimize access and efficiency
- Partner with Facilities and Operations teams to maintain safe and functional sites
- Support audits, accreditation reviews, and regulatory site visits
Cross-Site Support & Organizational Initiatives- Provide operational coverage and support across multiple health center sites as needed
- Promote consistency in workflows, scheduling, and operational standards
- Serve as a resource for complex operational challenges
- Support organizational projects, initiatives, and communications
- Lead or facilitate meetings, working groups, and cross-site collaboration efforts
- Provide delegated operational leadership in the absence of senior operations leadership
Additional Duties- Assist with annual budget planning
- Support development of standardized processes and tools
- Contribute to continuous improvement initiatives
- Perform other duties as assigned
Qualifications:- Bachelor's degree (BA/BS) preferred; equivalent relevant experience will be considered
- 5-9 years of staff management experience preferred
- Experience in a healthcare or clinical setting preferred
- Strong analytical, organizational, and problem-solving skills
- Excellent written, verbal, and interpersonal communication skills
- Ability to work effectively in a fast-paced, team-based environment
- Demonstrated commitment to customer/patient service and satisfaction
Additional Preferred Skills- Bilingual skills strongly preferred (e.g., Spanish, Mandarin, Haitian Creole, Vietnamese, or Portuguese)
Other Requirements- Ability to work evenings or Saturdays as needed
- Willingness and ability to travel between sites
$90,000 - $110,000 a year
Based on a 37.5 hour work week.
Why Join Us?We offer a comprehensive and competitive benefits package, including:
• Generous Paid Time Off
• Medical, Dental, and Vision Insurance
• 403(b) Retirement Plan with employer match
• Life and Disability Insurance
• Professional Development Opportunities
• Commuter Benefits
• A mission-driven workplace that values equity, inclusion, and belonging
