Senior General Manager Responsible for continually focusing on achieving the unit's profitability through guest satisfaction, revenue generation, cost control, people development, while maintaining the integrity of the unit.
Responsibilities:- Provide visible leadership to the management team and hourly team members while focusing on exceeding guest expectations
- Responsible for analyzing P&L statements, budgets/forecasts, and cost controls in regards to food, beverage, and labor goals and working with managers on action plans to improve financial controls
- Conduct P&L performance analysis and troubleshoots areas of interest while assisting in developing appropriate solutions to identified problems and opportunities
- Manage food and labor costs to increase profitability; lead the monitoring of spending on all costs and adhere to budget standards and service levels to increase sales and minimize cost
- Ensure compliance and processes for Film Programming, Financial Management, Restaurant Inventory, Vista Ticketing, POS and Hot Schedules
- Attract, hire and train team members and ensure that training standards are followed by all managers/supervisors
- Provide leadership to our FOH and BOH teams using interpersonal and communication skills to teach, influence, develop and empower team members to contribute their best
- Promote an environment of customer advocacy through outstanding Guest Experiences, building guest loyalty and recognizing team members for outstanding service delivery.
Requirements:- Bachelor's Degree in Business Administration or Hospitality Management required
- Minimum 10 years of experience in the hospitality industry including 5 years of supervisory experience in a large, complex operation
- Proven experience leading and coaching a team
- Advanced financial management knowledge
- Stable and progressive work history; Strong work ethic
- Extensive knowledge of safety, sanitation and food handling procedures.
- Position will require frequent standing, bending/kneeling, lifting and carrying up to 50lbs
Leadership Requirements:- Must have a successful track record in leading operations and managing a team
- Demonstrate exceptional leadership skills.
- Outstanding written and verbal communication skills, self-confidence, and professional maturity
- Good listener, patient in stressful situations and genuine in desire to resolve issues
- Demonstrate strong problem solving skills through ability to diagnose and implement solutions
- Must have local labor law, health and safety, and liquor law knowledge.
