M&T Bank Corporation

Senior Fraud Product Manager

M&T Bank Corporation • $128K — $214K *
Buffalo, NY 14221In-Person
Finance & Insurance
8 - 10 years of experience
Reposted 1 week ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree or 10 years proven experience in fraud, product management, financial operations, or project management.
  • Understanding of bank payment systems and digital channels.
  • Knowledge of legal and regulatory compliance standards related to payments fraud.
  • Experience with technology for fraud prevention and authentication tools.
  • Ability to unify diverse teams like Business, IT, and Legal for process improvement.
  • Strong communication skills in both business and technical contexts.
  • Experience in utilizing client feedback for decision-making.

Responsibilities

  • Establish enterprise-wide fraud control investment portfolio and roadmap.
  • Define and deliver effective client authentication capabilities.
  • Develop educational resources on fraud trends and risk mitigation.
  • Coordinate responses during fraud events for effective client communication.
  • Set up legal guidelines for client information sharing regarding fraud.
  • Create comprehensive fraud reporting to uncover trends and risks.

Benefits

  • Educational programs and resources to stay updated on fraud trends.
  • Opportunity to drive significant organizational changes in fraud prevention.
  • Collaboration with cross-functional teams, enhancing professional network.
  • Access to industry-standard fraud prevention technologies.
Full Job Description
Overview:

Responsible for developing and executing plans to defend the bank and our clients from fraud losses associated with the bank's payment rails, products, and tools. Serves as the central point of accountability for aligning bank resources across the enterprise to help Commercial and Business Banking clients mitigate their exposure to fraud. Aligns closely with Product Managers, Operations, and IT partners to drive the investment in, and delivery of, highly effective fraud mitigation product and tools for our clients. Continuously assesses the condition of our fraud mitigation program* and deliver fact-based recommendations for improvements and refinements.

Primary Responsibilities:

The Senior Fraud Product Manager is accountable to drive the following key outcomes:
  • improve client experience
  • reduce fraud losses
  • enhance and grow fraud product revenue
  • ensure that our processes, policies, and capabilities are consistent with evolving industry norms and standards


Clarifying Responsibilities:
  • Establish an enterprise view of our fraud control investment portfolio and roadmap by coordinating with Product, IT (including Cyber Security, application owners, and agile teams), Operations (including Financial Crimes), and business leaders. Effectively advocate for appropriate investments to address weaknesses and establish a best-in-class fraud defense program.
  • Play the leading role in defining and delivering client authentication capabilities for all client interactions that are both effective and market-competitive.
  • Develop educational programs and communications that will keep all Commercial and Business Banking clients, front line teams, and support teams well-informed on fraud trends, risk mitigation techniques, and changes in bank processes and policies that will help mitigate fraud.
  • Act as point of escalation when fraud events occur to coordinate communications and action steps between clients, relationship teams, and support teams (including Legal, Financial Crimes, and service teams). Ensure that the teams' responses are consistent with bank guidance, delivered with appropriate urgency and efficiency, and inspire confidence in our clients. Work with these teams to improve internal processes associated with the execution and tracking of fraud events, including investigations, claims, and coordination of activities.
  • Coordinate with Legal, Financial Crimes, and Cyber Security to establish bank guidelines for information sharing and messaging with clients.
  • Develop comprehensive fraud reporting requirements that provide insight into fraud trends and risks at the bank.


Education and Experience Required:
  • Bachelor's degree and a minimum of 10 years' proven fraud, product management, financial, operations and/or project management experience, OR in lieu of a degree, a combined minimum of 14 years' higher education and/or work experience, including a minimum of 10 years' proven marketing, product management, financial, operations and/or project management experience.
  • Detailed understanding of bank payment systems, payment products, and digital channels
  • Strong understanding of, and experience with, the legal and regulatory compliance standards that apply to payments fraud
  • Experience with technology tools focused on authentication and fraud prevention, including those associated with account takeover prevention
  • Ability to navigate and create cohesion among Business, Operations, IT, Risk, and Legal teams to deliver improvements to client capabilities, enabling infrastructure, and operating processes
  • Ability to establish consensus among stakeholders on a target strategic end-state, and to lead those stakeholders on a path to deliver it with concrete, actionable milestones
  • Demonstrated ability to communicate ideas and recommendations effectively in both business and technical language with clients, bank partners, and executive leadership
  • Experience incorporating client feedback into decision-making


*M&T's Fraud Mitigation Program for Commercial and Business Banking includes:
  • Internal prevention and detection tools
  • Fraud control products which M&T offers to our clients (eg, Positive Pay)
  • Fraud education programs for clients and internal colleagues
  • Processes and playbooks to manage the bank's response to fraud incidents from the point of discovery through resolution
  • Reporting and analysis of fraud incidents, and the distribution of such to executive leadership


M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $128,900.00 - $214,900.00 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.

Location
Buffalo, New York, United States of America

About M&T Bank Corporation

M&T Bank is a financial holding company headquartered in Buffalo, New York. M&T's principal banking subsidiary, M&T Bank, operates banking offices in New York, Maryland, New Jersey, Pennsylvania, Delaware, Connecticut, Virginia, West Virginia, and the District of Columbia. Trust-related services are provided by M&T's Wilmington Trust-affiliated companies and by M&T Bank. M&T Bank traces its origins to the founding of Manufacturers and Traders Bank in Buffalo, New York. As a result of mergers, acquisitions, and name changes, M&T Bank Corporation's principal bank is now known as Manufacturers and Traders Trust Company or M&T Bank. M&T Bank reorganized under a bank holding company in 1969 called First Empire State Corporation. The name was changed in 1998 to M&T Bank Corporation, whose common stock is listed on the New York Stock Exchange and trades under the symbol "MTB."

M&T Bank Corporation Careers

Join the vibrant team at M&T Bank Corporation, a leading financial institution where innovation meets tradition, offering a plethora of job opportunities across various sectors. As one of the most respected banks in the nation, M&T Bank Corporation is the perfect place to jumpstart or advance your career in the financial services industry.

Work You’ll Do

At M&T Bank Corporation, you will be part of a culture that cherishes diversity, leadership, and professional growth. Engage in work that makes a real difference in the community while fostering your career development through comprehensive training programs and diverse learning opportunities.

Innovate and Lead

Embrace the chance to work on projects that integrate cutting-edge financial technologies with robust, traditional banking practices. M&T Bank Corporation is at the forefront of the financial industry, offering innovative solutions that redefine banking standards. Our leadership in the market is driven by a commitment to excellence and continuous improvement.

Career Growth and Opportunities

Whether you are looking for an entry-level position or a more senior role, M&T Bank Corporation provides a dynamic pathway for career advancement. With a variety of job opportunities ranging from internships to full-time positions, you can find the perfect match for your skills and ambitions. Our team is dedicated to helping you navigate your career path with tailored development plans and leadership training.

Join Our Team

Explore job opportunities and join a team that values hard work, creativity, and strategic thinking. M&T Bank Corporation is hiring professionals who are passionate about finance and eager to contribute to a team-oriented environment. Enhance your skills through hands-on experience and ongoing professional development.

Networking and Professional Development

At M&T Bank Corporation, networking and professional development are part of our DNA. Connect with industry leaders, participate in high-impact networking events, and take advantage of our mentorship programs. Our employees benefit from a supportive network that boosts their career trajectories and fosters meaningful professional relationships.

Benefits and Culture

Enjoy a comprehensive benefits package that supports both your professional and personal life. M&T Bank Corporation offers competitive salaries, health benefits, and retirement plans designed to ensure the well-being of our team members and their families. Experience a supportive and inclusive culture where every employee is valued and given the opportunity to thrive.

How to Apply

Ready to take the next step in your career? Visit the M&T Bank Corporation Careers page to browse current openings, submit your resume, and prepare for your interview. We are excited to see how your skills and ideas can contribute to our continued growth and success.

Stay Connected

Keep up to date with the latest from M&T Bank Corporation by following our careers blog. Gain insights from our experts and stay informed about new job openings and upcoming networking events. Join M&T Bank Corporation today and be part of a team that is dedicated to growth, innovation, and leadership in the banking industry. Your future starts here!
Learn more about M&T Bank Corporation
Size
17,115 employees
Market Cap
$25.2 billion
Industry
Finance & Insurance
Net Income
$1.3 billion
Founded
1868
5 Year Trend
+0.2%
NASDAQ
MTB
* Ladders Estimates

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