What You'll Do- Serve as a trusted advisor to Pindrop's most strategic customers, delivering expert technical and business guidance through all phases of solution lifecycle-from discovery and implementation to optimization and ongoing value realization.
- Lead complex client engagements: assess needs, define solutions, and drive successful outcomes that maximize customer value from Pindrop's platform.
- Conduct workshops, technical assessments, and executive briefings on best practices for authentication, fraud prevention, and voice biometrics.
- Collaborate cross-functionally with Product, Engineering, Customer Success, and Sales to ensure alignment and a seamless customer experience.
- Analyze client business processes, identify opportunities for improvement, and recommend solutions that enable operational efficiency and risk mitigation.
- Guide customer teams through complex integrations and change management, resolving technical issues and ensuring adoption of Pindrop solutions.
- Develop and maintain thought leadership-authoring white papers, case studies, and reusable best practice resources for both customers and internal teams.
- Mentor colleagues and contribute to a culture of continuous learning and consulting excellence.
Who You Are- You are a relationship-driven consultant with deep expertise in enterprise technology, financial services, SaaS, risk management, and transformative customer engagement.
- You thrive on solving complex problems at the intersection of people, process, and technology.
- You are resourceful, highly AI fluent, proactive, and communicate value with clarity to executive and technical audiences alike.
- You build quick trust through case analysis and persistent follow-up while inspiring confidence and driving high-impact results for customers.
- You are resilient in the face of challenges, change, and ambiguity.
- You are optimistic, seeing every challenge as an opportunity to learn and innovate.
- You take accountability, do what you say you'll do, under-promise and over-deliver.
- You remain nimble, adaptable, and focused on the bigger picture when business priorities evolve.
Your Skillset- 7+ years of consulting, technical account management, solution delivery, or customer-facing technical roles in SaaS, cloud, security, or fintech environments.
- Demonstrated ability to lead complex client engagements and solve challenging business/technical problems.
- Expertise in enterprise architecture, authentication, fraud risk, or voice-driven technologies.
- Outstanding client relationship skills and comfort presenting to C-level/executive stakeholders.
- Experience with contact center technology, voice biometrics, or security solution integration.
- Management consulting background or work in high-growth technology environments.
- Technical certifications (AWS, security, networking) or advanced degree.
- Background producing thought leadership content (whitepapers, best practices).
As a Senior Consultant at Pindrop, you'll help the world's most security-conscious organizations realize the full value of voice-based authentication and fraud prevention. Your impact will be visible in customer success, lasting relationships, and influence on the evolution of voice security. You'll collaborate with top talent in technology and consulting, drive transformative projects, and shape industry best practices-all while growing your own expertise and career in a cutting-edge space.
What We Offer- Competitive compensation, including equity for all employees
- Unlimited Paid Time Off (PTO)
- 4 company-wide rest days in 2025 where the entire company rests and recharges, Generous health and welfare plans-including one employer-paid "employee-only" plan
- Best-in-class Health Savings Account (HSA) employer contribution
- Affordable vision and dental plans for you and your family, Employer-provided life and disability coverage with additional supplemental options
- Paid Parental Leave-equal for all parents, including birth, adoptive & foster parents
- One year of diaper delivery for your newest addition to the family
- Identity protection through Norton LifeLock
- Recurring monthly phone and internet allowance
- One-time home office allowance
- Remote-first environment
- Company holidays
- Annual professional development and learning benefit
- Pick your own Apple MacBook Pro
- Retirement plan with competitive 401(k) match
- Wellness program including Employee Assistance Program and 24/7 Telemedicine
This job will remain open 60 days after 8/11/26.
#LI-Remote
Please note that the base pay range is a general guideline only. Pindrop considers factors such as (but not limited to) scope and responsibilities of the position, a candidate's work experience, education/training, and key skills, as well as market and business considerations, when extending an offer.
US Base Pay Range
$109,000-$131,000 USD
Please note that the base pay range is a general guideline only. Pindrop considers factors such as (but not limited to) scope and responsibilities of the position, a candidate's work experience, education/training, and key skills, as well as market and business considerations, when extending an offer. This position is eligible for additional compensation in the form of an annual discretionary bonus.
US Base Pay Range
$109,000-$131,000 USD
Please note that the base pay range is a general guideline only. Pindrop considers factors such as (but not limited to) scope and responsibilities of the position, a candidate's work experience, education/training, and key skills, as well as market and business considerations, when extending an offer. This position is eligible for additional compensation in the form of commission payments.
US Base Pay Range
$109,000-$131,000 USD
Not sure if this is you?We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you're not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.
AI - A Transformative ForceAt Pindrop, we view artificial intelligence as a transformative force that, when harnessed responsibly, can unlock unprecedented value for our customers, partners and society and enable and empower us to continue to deliver cutting-edge technology to combat fraud and unblur the lines between what it means to be human versus machine.
Pindrop may use AI tools to help prioritize job applications for human review. The AI tool may analyze your work experience and skills to assess fit for the role, but does not consider your name or contact details. Applications with the strongest match to job requirements are prioritized for human review; not all applications may be individually reviewed.
