Job Description/Preferred Qualifications

PRIMARY RESPONSIBILITY:
Provides supervisory direction for the delivery of pre- and post-sales services and support to
clients/customers.

Leads all facets of customer retention (CRM) including participating in the resolution of
customer concerns and defining and developing a customer contact strategy.

Analyzes operational processes, procedures and performs training needs assessments for
finding opportunities for service delivery improvements and benefit to the customer/clients.

Executes on defined customer service department procedures. Liaises between customers
and manufacturing, sales, field service, order processing and accounting to resolve status,
production, delivery and billing inquiries. Reviews and submits warranty claims.

Handles return materials authorization (RMA) processes for ensuring customer returns,
exchanges, service and repairs are done with speed and accuracy and all client/customer
service delivery issues are resolved.

l Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

Minimum Qualifications

Associate of Science or work experience of 3 years

Base Pay Range: $81,300.00 - $138,200.00 Annually

Primary Location: USA-OR-Hillsboro-Beaverton-KLA

KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.