Job Function: Customer Management
Job Sub Function: Technical Field Service
Job Category:Business Enablement/Support
All Job Posting Locations:Allentown, Pennsylvania, United States, Atlantic City, New Jersey, United States, Hoboken, New Jersey, United States, Jersey City, New Jersey, United States, Long Branch, New Jersey, United States, Milpitas, California, United States of America, Newark, New Jersey, United States, New Brunswick, New Jersey, United States of America, Philadelphia, Pennsylvania, United States, Piscataway, New Jersey, United States of America, Scranton, Pennsylvania, United States, Toms River, New Jersey, United States
Job Description:J&J MedTech Vision is recruiting for a
Sr. Field Specialist. This position is a field-based position covering Eastern New Jersey and Eastern Pennsylvania.
Job Responsibilities:- Installs, services, and repairs medical device equipment in external facilities to support sales team and customers.
- Functions as a primary resource for stakeholders.
- Provides frequent status updates and documented service reports to stakeholders.
- Operate efficiently to conclude all on site installation, repair, maintenance, and test activities to factory specifications and performs other additional duties or projects as assigned.
- Ensures that installation, maintenance, and other work n
- Necessary is completed on time.• Identifies problems and recommends resolutions on existing products and procedures.
- Analyze service data, to schedule proactive and reactive service.
- Work closely with colleagues for knowledge and skills transfer.
- Ability to operate and maintain a corporate vehicle.
- Maintain trunk inventory, manage, and preserve calibrated test equipment and other electronic devices.
- Able to lift or move 50lbs, stand, squat, kneel, reach for extended periods of time, utilize hand tools, electronic test equipment to repair medical lasers and other medical devices.
- Ability to acclimate to modified schedules
- Assists in the development of equipment maintenance and performs other additional duties or projects as assigned.
- Documents and reports on field service activities as well as incorporates and promotes process improvements.
- Conducts new product evaluations.
- Participates in the generation of technical bulletins and basic operations and service procedures.
- Technical proficiency on one or more product line modalities
Qualifications:- Associates Degree or Technical Certification preferred (Electronics, Bio-Medical, Optical, Mechanical) or equivalent military experience.
- At least 4 years experience working with providing technical service for medical device equipment.
Required Skills:Preferred Skills:Analytical Reasoning, Communication, Continuous Improvement, Customer Service, Customer Support, Customer Support Operations, Customer Support Trends, Data Gathering and Analysis, Incident Management, Problem Solving, Project Management Office (PMO), SAP Field Service Management, Service Request Management, Teamwork, Technical Credibility, Troubleshooting
The anticipated base pay range for this position is :$69,000.00 - $111,090.00
Additional Description for Pay Transparency:
Subject to the terms of their respective plans, employees are eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)).
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
Vacation -120 hours per calendar year
Sick time - 40 hours per calendar year
Holiday pay, including Floating Holidays -13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave - 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave - 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave - 80 hours in a 52-week rolling period10 days
Volunteer Leave - 32 hours per calendar year
Military Spouse Time-Off - 80 hours per calendar year
For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits
