Travel Requirement: Up to 75%
Location: Remote / Field-Based
Position Summary
The Senior Field Service Representative is responsible for the installation, commissioning, maintenance, troubleshooting, and repair of liquid cooling systems supporting mission-critical and high-density computing environments. As part of the Fly Squad, this role provides rapid-response technical support across customer sites throughout North America and may support global deployments as needed.
The ideal candidate combines strong mechanical, electrical, and controls troubleshooting skills with a customer-focused mindset and the ability to operate independently in demanding data center environments.
Key Responsibilities
Field Service & Technical Support
- Install, commission, and start up liquid cooling systems, including CDUs, pump skids, manifolds, and associated cooling infrastructure.
- Perform preventative maintenance, inspections, and corrective repairs on liquid cooling equipment.
- Diagnose and resolve mechanical, electrical, controls, and communication-related issues.
- Conduct root cause analysis and document findings, corrective actions, and recommendations.
- Support emergency service calls and critical customer escalations.
Leadership & Customer Engagement
- Lead Fly Squad field personnel during complex installations, commissioning activities, maintenance events, and customer projects.
- Serve as the onsite project lead, coordinating daily activities, technical execution, safety compliance, and communication among customers, contractors, commissioning agents, and internal teams.
- Act as the primary liaison between Motivair and the customer, ensuring clear communication of project status, technical issues, risks, and resolution plans.
- Provide technical leadership, mentoring, and direction to field technicians and service partners while maintaining a collaborative team environment.
- Drive successful project execution by facilitating coordination between engineering, operations, sales, and customer stakeholders.
- Represent Motivair professionally at customer sites and maintain strong customer relationships that promote trust, satisfaction, and long-term business growth.
Commissioning & Startup
- Execute equipment startup procedures and validate operational performance.
- Verify installation quality and compliance with engineering specifications.
- Support factory acceptance testing (FAT), site acceptance testing (SAT), and commissioning activities.
- Coordinate with customers, contractors, commissioning agents, and internal teams.
Customer Support
- Serve as the primary technical representative during onsite engagements.
- Provide technical guidance and operational training to customers.
- Maintain professional communications and deliver exceptional customer service.
- Develop strong working relationships with data center operators, contractors, and service partners.
Documentation & Reporting
- Complete service reports, maintenance records, and expense documentation accurately and on time.
- Update service activities within CMMS, CRM, or other business systems.
- Provide detailed recommendations for equipment reliability and performance improvements.
- Support warranty evaluations and technical investigations.
Safety & Compliance
- Adhere to all company safety policies and customer site requirements.
- Perform work in accordance with OSHA and industry safety standards.
- Participate in job hazard analyses and risk assessments.
- Maintain required certifications and safety training.
Required Qualifications
- Associate degree in Engineering Technology, Electronics, HVAC, Mechanical Systems, or equivalent experience.
- 5+ years of field service experience supporting mission-critical equipment, industrial systems, HVAC, chilled water, or liquid cooling solutions.
- Experience troubleshooting mechanical, electrical, and control systems.
- Ability to read and interpret schematics, wiring diagrams, P&IDs, and technical documentation.
- Strong computer skills, including Microsoft Office applications and service management systems.
- Valid driver's license and ability to obtain a passport for international travel if required.
- Ability to travel up to 75%.
Preferred Qualifications
- Experience supporting liquid cooling technology in data centers.
- Knowledge of CDU operation, pumps, heat exchangers, PLCs, sensors, and control systems.
- Experience with Schneider Electric, Vertiv, Motivair, Liebert, Stulz, or similar mission-critical cooling equipment.
- Data center commissioning and startup experience.
- Electrical troubleshooting experience up to 480 VAC.
- OSHA 10/30, NFPA 70E, or similar safety certifications.
Key Competencies
- Advanced troubleshooting and problem-solving skills.
- Strong customer service orientation.
- Ability to work independently with minimal supervision.
- Excellent verbal and written communication skills.
- Adaptability in fast-paced environments.
- Strong organizational and time management skills.
- Team collaboration and technical mentoring capabilities.
Physical Requirements
- Ability to lift up to 50 pounds.
- Ability to stand, walk, bend, climb ladders, and work in data center environments for extended periods.
- Ability to travel frequently via air and ground transportation.
- Ability to work extended hours and occasional weekends when supporting critical customer needs.
Success Measures
- Customer satisfaction and service quality.
- First-time fix and resolution rates.
- Timely completion of service documentation.
- Safety performance and compliance.
- Equipment uptime and reliability improvements.
- Effective support of commissioning and startup activities.
