As a Senior Field Service Engineer at TD SYNNEX, you’ll be the primary technical resource for our clients’ on-site hardware, software, and network needs. You’ll apply your deep technical expertise to resolve complex incidents, lead troubleshooting efforts, and ensure exceptional service delivery within established SLAs. You’ll also mentor junior engineers, support cross-functional IT projects, and serve as backup to the Field Service Supervisor.
Key Responsibilities
2nd level client support (50%)
– Diagnose and resolve escalated hardware, software, and network incidents on desktops, laptops, printers/scanners, RDTs, and warehouse equipment
– Install, configure, upgrade, and recover data on end-user devices, applications, and peripherals
– Act as the local hands-and-eyes for on-site network and server infrastructure
• Advanced problem resolution (20%)
– Lead root-cause analysis for recurring or high-impact issues
– Recommend and validate technical solutions and best-fit products for customer environments
• Technology projects (10%)
– Participate in global or local IT initiatives (rollouts, migrations, upgrades), ensuring smooth implementation and minimal business disruption
• Asset and inventory management (10%)
– Maintain accurate device and parts inventories, forecast stock levels, and order replacements as needed
• Leadership and backup support (10%)
– Provide guidance and technical coaching to Field Service Engineers
– Serve as acting supervisor during absences, driving team performance and SLA compliance
Qualifications
• Bachelor’s degree in systems engineering, Information Technology, or related field preferred
• 5–8 years of progressive field service or 2nd level support experience
• Certifications such as MCSE, SCCM, ITIL Foundation, CCENT (strongly preferred)
• Expertise in Windows OS, common enterprise applications, and troubleshooting tools
• Hands-on experience with printers, scanners, RDTs, network switches, and server hardware
• Exceptional communication skills with the ability to train end-users and collaborate across multicultural teams
• Strong analytical mindset with attention to detail and the capacity to work effectively under pressure
• Self-starter who takes ownership, while also thriving in team settings
• Willingness to work occasional non-standard hours, participate in on-call rotations, and travel up to 20%
What Sets You Up for Success
• Customer-centric attitude: You actively listen to end-user needs and deliver clear, constructive guidance
• Continuous learner: You stay current on emerging technologies and industry best practices
• Adaptable team player: You’re comfortable in dynamic environments and easily pivot between tasks
• Ethical and inclusive: You uphold TD SYNNEX’s social and organizational standards, contributing to an open, respectful workplace
What We Offer
• Career growth: Personalized development plans, mentorship programs, and tuition assistance
• Competitive compensation: Base salary, performance bonuses, and comprehensive benefits (medical, dental, vision, retirement)
• Work/life balance: Flexible scheduling, paid time off, and wellness resources
• Inclusive culture: Employee resource groups, diversity training, and community‐giving programs
• Recognition: Formal awards and informal shout-outs to celebrate your impact
At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
What’s In It For You?
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Don’t meet every single requirement? Apply anyway.
At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!
