Qualifications

• Bachelor's degree in Electrical Engineering or equivalent preferred, or combination of experience and a 2-year technical certificate accepted.
• 5+ years of managing customer relationships.
• 8-10 years of industry experience in Utility, Wind, Solar, or Thermal energy equipment supply.
• Demonstrated experience in leading safety efforts in an operational setting.
• Strong communication skills (written and verbal).
• Proficiency in MS Office Tools (Word, Excel, PowerPoint, Visio) and Linux.
• Experience with NetSuite or ability to read construction and electrical drawings.

Responsibilities

• Maintain and cultivate strong customer relationships through professional communication.
• Diagnose and troubleshoot electrical, mechanical, and software issues for battery systems on-site and remotely.
• Foster continuous improvement by collaborating across cross-functional teams.
• Develop expertise in hardware and software systems, serving as the primary technical resource for complex issues.
• Act as a mentor for junior team members on complex technical challenges.
• Support knowledge sharing and collaboration within the team.
• Manage third-party contractors and provide onsite technical support and training to customers.

Benefits

• Work in a dynamic and innovative industry focused on advanced battery systems.
• Opportunity to become a subject matter expert and engage in continuous learning.
• Collaborative team environment with emphasis on professional growth.
• Flexibility to work with a range of clients across multiple industries.
• Opportunity to influence safety standards and practices in a high-impact role.