Under the direction of the Regional Operations Director, oversee the daily operation of the data centers and associated critical infrastructure by managing internal and external resources and providing an exceptional customer experience each day for every customer. The Senior Facility Manager will ensure that the facilities are being operated within the mandated CyrusOne procedures and standards. The Senior Facility Manager will manage the implementation process for all customer orders and build-outs within his or her region.
We are seeking an experienced Senior Facility Manager to provide strategic oversight and operational leadership across our data center environments. In this role, you will partner closely with internal teams, vendors, and customers to ensure flawless facility operations, drive operational excellence, and maintain full compliance across all critical systems and processes.
This position is ideal for a seasoned professional with deep expertise in critical infrastructure management, data center operations, vendor oversight, incident management, and customer support.
What You'll Do:Facility & Environmental Operations- Lead day-to-day operational coordination with on-site engineering teams
- Oversee preventative and corrective maintenance programs for all assigned facilities
- Provide direction and support during operational issues, incidents, or escalations
- Partner with management on staffing, scheduling, performance reviews, coaching, and training needs
- Maintain and update all Operations Policies, Procedures, and Guidelines
- Manage all vendors performing work in the data center and ensure proper compliance
Asset Management- Oversee asset tracking systems and ensure accurate lifecycle management
- Provide asset reports for internal stakeholders and customers
Incident Management- Lead the local incident management process from start to closure
- Ensure timely and accurate incident documentation and RCA development
- Validate completeness of RCAs and ensure corrective actions are implemented
- Escalate unresolved or repeated issues as required
Capacity Management- Maintain up-to-date reporting on all facility capacity metrics
- Forecast future capacity needs and identify required changes or constraints
Customer Support & Coordination- Work with centralized Implementation Managers to ensure on-time delivery of customer build-outs
- Manage project work related to Facility Operations including POs, vendor coordination, cost tracking, and reporting
- Support Sales and internal teams in the placement of new customer deployments
- Serve as the primary point of contact for customer operational needs
- Lead facility tours for prospective customers
- Review customer contracts and represent the company in customer audits
Reporting & Compliance- Manage all monthly internal and external reporting requirements
- Collaborate with Finance, Accounting, EH&S, Compliance, Security, and other teams to meet reporting deadlines
- Ensure customer reporting is accurate and delivered on schedule
- Maintain Business Continuity Planning documentation and training
- Support SOX audits, certifications, and compliance initiatives
Budgeting & Forecasting- Manage regional OPEX in alignment with approved budgets
- Create CAPEX plans for equipment upgrades, maintenance, and replacement cycles
What We're Looking For- Bachelor's Degree in Electrical Engineering, Mechanical Engineering, or related field (Equivalent experience may be considered in place of a degree)
- 7+ years of experience managing critical infrastructure, preferably in a data center
- 10+ years of supervisory or personnel management experience
- Strong background in electrical, mechanical, and other critical facility systems
- Excellent verbal and written communication skills
- Strong leadership and team management experience
- Exceptional organizational and time-management skills
- Ability to thrive under pressure and manage multiple priorities
- Strong customer-service mindset with a positive, solutions-focused attitude
- Experience developing procedures and training staff
- Proficiency with Microsoft Office tools
- Willingness to adjust work hours during emergency events (e.g., hurricanes)
Work Environment & Physical Demands- Standard office environment with occasional elevated stress
- Ability to lift up to 50 lbs
- Availability for after-hours support when required
- 10 - 15% Travel required
Salary range: $115,000-$145,00
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