Your RoleWe're looking for a Senior Solutions Consultant to lead onboarding for new customers and drive their implementation of our product. We're also looking for someone who is excited to be hands-on and influence our product roadmap.
As every business needs our type of product, you'll work with a variety of new clients and industries as Zip scales. Current clients include Coinbase, Snowflake, Notion, Canva, Samsara, Databricks.
You Will- Lead onboarding for new customers, with a heavy emphasis on understanding requirements and creatively configuring the product to solve their problems
- Responsible for leading the end-to-end implementation for new customers -- roll up your sleeves and build out the customer's processes from scratch
- Lead training and Q&A sessions with customers and key stakeholders to empower them to utilize the product without additional ongoing help from Zip
- Proactive project management across many customers, to manage requirements and tasks across onboardings
- Collaborate closely with the product and engineering teams to determine which customer requests we should and shouldn't support, and set expectations with customers
- Do whatever it takes to make customers happy + successfully onboard them as quickly as possible
- Continuously improve the post-sales processes to help our customers accelerate the time to value
Qualifications- 4+ years' experience working in one of the following roles: Procurement/Sourcing Manager, ERP/P2P Systems Consultant, or managing key customer and stakeholder relationships in a B2B SaaS company
- Prior experience with the implementation or administration of a procurement tool / ERP (Microsoft Dynamics, SAP Ariba, Sage, Oracle Fusion, Netsuite, etc.)
- Fantastic communication skills
- Extreme attention to detail and pride yourself in being incredibly proactive
- Experience working with product and engineering teams
- You're able to push back and still make people happy
- Very comfortable with software configuration (not necessarily technical skills, which would be a plus)
- Willing to do whatever it takes to make Zip and its customers happy.
The OTE compensation range for this role is $110,000 - $150,000 OTE. The salary for this position is determined based on a variety of job-related factors that may include leveling, relevant experience, education, or particular skills and expertise.
Perks & BenefitsAt Zip, we're committed to providing our employees with everything they need to do their best work.
- Start-up equity
- 🦷 Health, vision & dental coverage
- 🚠Team building events & happy hours
- Flexible PTO
- Apple equipment plus home office budget
- 401k plan
