5-7 years of experience managing enterprise or strategic accounts in SaaS or tech environments
Demonstrated history of driving multi-year renewals and upsells in complex settings
Exceptional communication skills with a focus on executive engagement
Strong ability in negotiation, influencing, and strategic planning
Experience fostering cross-functional partnerships and managing complex stakeholders
Analytical and data-driven approach with proven business impact
Understanding of digital advertising/search marketing is preferred
Responsibilities
Manage complex enterprise renewals to achieve high Gross Renewal Rates (GRR)
Drive strategic upsell and cross-sell initiatives for sustained Net Revenue Retention (NRR) growth
Develop multi-year account strategies aligned with customer priorities
Build trusted partnerships with senior stakeholders to drive alignment
Collaborate with Customer Success, Product, and Marketing for a unified customer experience
Provide customer and market feedback to inform commercial strategy
Benefits
Flexible working options for work-life balance
20 vacation days, 2 personal days, and 10 paid holidays annually
Two paid volunteering days per year
Rich learning and development opportunities via Trustpilot Academy and LinkedIn Learning
Full health insurance coverage
401k matching contributions up to 4%
24/7 Employee Assistance Plan and access to Headspace app
Paid parental leave after 6 months of employment
Social opportunities including company celebrations and team events
Fun and collaborative office environment with amenities like a rooftop, gaming room, and stocked fridge
Full Job Description
Role Purpose As a Senior Account Manager, you manage a portfolio of Enterprise customers where relationships are strategic and multi-stakeholder. You are responsible for driving retention and revenue growth through renewals, upsells, and cross-sells while ensuring customers achieve measurable business value. You act as a strategic advisor, leveraging insights and data to help customers realize ROI and deepen their partnership with Trustpilot. What you'll be doing:
Retention & Renewal: Manage complex enterprise renewals to achieve high Gross Renewal Rates (GRR) and ensure long-term partnership continuity.
Growth: Drive strategic upsell and cross-sell across multiple products, markets, or divisions to deliver sustained Net Revenue Retention (NRR) growth.
Strategic Account Planning: Develop multi-year account strategies and executive engagement plans aligned with customer priorities.
Executive Relationship Management: Build trusted partnerships with senior stakeholders, driving alignment and value realization.
Cross-Functional Collaboration: Work with Customer Success, Product, and Marketing to deliver a unified customer experience and advocate for customer needs.
Market & Insight Leadership: Provide customer and market feedback to inform commercial strategy, pricing, and roadmap decisions.
Who you are:
You have extensive experience managing enterprise or strategic accounts in a SaaS or technology environment.
Proven success driving multi-year renewals, upsells, and NRR growth in complex customer environments.
Exceptional commercial acumen and executive communication skills.
Strong negotiation, influencing, and strategic planning abilities.
Skilled in building cross-functional partnerships and managing matrixed stakeholders.
Confident, analytical, and data-driven account manager who delivers measurable business impact
A good understanding of the digital advertising/search marketing industry - preferred.
What's in it for you
A competitive base salary ranging from $123,000-$130,000 gross per year plus a competitive commission structure. The base salary range stated doesn't include any variable pay such as bonuses or commission, awards made under Trustpilot's equity program, or other benefits.
A range of flexible working options to dedicate time to what matters to you
20 vacation days + 2 personal days +10 paid holidays per year
Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
Full health insurance
401k matching your contributions dollar-for-dollar up to 4% of your base salary
24/7 Employee Assistance Plan and full access to Headspace, a popular mindfulness app to promote positive mental health
Paid parental leave for employees who have been employed for over 6 months with full full scope of benefit after 12 months
Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials
A friendly, fun and open office complete with a rooftop, gaming room and fully stocked fridge with ever changing snacks and drinks
Communal lunch, extra treats and events in the month -- think ice cream carts, coffee bars and massages, to name a few
Additional information We are passionate about what we do. Our team is super collaborative, diverse, and it's a fun place to work. Our culture is fast-paced, and our employees grow as we do. You'll have plenty of personal development and coaching opportunities. We are ideas people. We encourage our employees to think outside the box and always champion new ways of working. #LI-JL1
