Job Title: Senior Enrollment Operations Specialist
Department: Office of Admissions
Reports to: Director of Admissions
Location: Hybrid or Remote
Salary: $85,000 (40hr/week)
About The Office Of Admissions The Office of Admissions manages a comprehensive admissions program for all PAU degree programs. Admissions team members aim to be both professional and approachable and maintain the highest standards for access, equity, and transparency in all aspects of our work. The Office of Admissions recognizes that students can take many paths to PAU and seeks to recruit and enroll those students who would thrive in our programs, regardless of background.
Job Summary The Senior Enrollment Operations Specialist oversees the technical and operational infrastructure supporting graduate and undergraduate admissions. This role is responsible for day-to-day admissions operations, support, program-specific tasks, critical administrative and data management functions, data integrity, systems administration, and compliance across the admissions cycle. This role partners with enrollment and technology teams to audit processes, identify opportunities for improvement, and implement solutions that enhance the applicant experience and support institutional goals.
Key Responsibilities Systems Administration: - Oversight of CRM, SIS, and other support systems, ensuring accurate and timely processing of applications, transcripts, supporting materials, and admissions communications
- Monitor all stages of the admissions cycle, anticipating and adapting to seasonal volume fluctuations and deadlines
- Oversee system workflows, configurations, and integrations to maintain data integrity, compliance, and operational efficiency
- Conduct regular audits of admissions data and processes to ensure accuracy, consistency, and adherence to University policies and standards
Leadership:
- Identify and implement process improvements using technology, automations, and streamlined workflows
Policy Adherence:
- Clearly understand and apply University admissions policies and procedures fairly and consistently, seeking clarification when unsure.
Collaboration:
- Work with cross-university partners as needed and serve as admissions liaison to operational teams Confidentiality:
- Ensure the confidentiality of student records in compliance with the Family Educational Rights and Privacy Act (FERPA).
Qualifications - Bachelor's degree required; Master's degree preferred
- 3-5 years of experience in higher education admissions operations or related data/systems management
- Demonstrated proficiency with SIS platforms, CRM systems, and analytics tools (e.g.,
Jenzabar, Hubspot, WebAdmit, Microsoft SQL Server)
- Strong understanding of admissions and enrollment cycles, compliance standards, and data governance
- Detail-oriented with excellent organizational, problem-solving, and project management skills
- Ability to manage multiple priorities and work collaboratively in a fast-paced, deadline-driven enrollment environment
- Excellent written and verbal communication skills
