ServiceNow

Senior Engineering Manager - Platform

ServiceNow • $190K — $334K *
Santa Clara, CA 95051In-Person
Information Technology
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 10+ years in software engineering, focusing on large-scale enterprise or cloud-native platforms.
  • 3+ years leading engineering managers or software engineering teams.
  • Strong proficiency in Java and experience with large-scale distributed systems.
  • Expertise in building platform services, frameworks, or developer technologies.
  • Deep knowledge of software architecture covering scalability, reliability, and security.
  • Experience in cloud environments and DevOps/SRE practices.
  • Demonstrated success in delivering complex tech initiatives across teams.
  • Exceptional communication and collaboration skills.

Responsibilities

  • Lead engineering teams to develop strategic platform capabilities.
  • Collaborate with cross-functional teams to define technical roadmaps.
  • Deliver scalable and secure platform solutions.
  • Grow high-performing engineering teams through mentorship.
  • Establish engineering best practices across teams.
  • Drive operational excellence through performance optimization.
  • Lead initiatives for platform modernization and AI integration.

Benefits

  • Health plans, including flexible spending accounts.
  • 401(k) Plan with company match.
  • Employee Stock Purchase Plan (ESPP).
  • Matching donations program.
  • Flexible time away plans.
  • Family leave programs.
Full Job Description
Job Description

The Team

The Platform Engineering organization builds the foundational services, frameworks, and developer capabilities that power the ServiceNow platform. Our teams create the infrastructure and platform technologies that enable engineers across ServiceNow to innovate faster while maintaining enterprise-grade scalability, reliability, security, and operational excellence.

We are at the center of ServiceNow's AI Platform transformation, delivering the runtime services, platform capabilities, and engineering infrastructure required to support the next generation of AI-powered experiences.

Key Areas of Focus
  • Platform Services & Frameworks - Building core platform capabilities that support large-scale application development across the Now Platform.
  • Developer Productivity & Engineering Excellence - Creating tools, frameworks, and platform capabilities that improve developer velocity, software quality, and operational efficiency.
  • Scalability & Performance - Designing highly available, resilient systems capable of supporting enterprise-scale workloads.
  • Cloud-Native Architecture - Advancing modern platform architecture through automation, observability, distributed systems, and reliability engineering.
  • AI Platform Enablement - Supporting intelligent automation, AI-powered workflows, telemetry-driven insights, and next-generation AI experiences across the platform.
  • Operational Excellence - Driving platform reliability, security, performance, compliance, and service health through engineering best practices.

Engineers in this organization solve complex technical challenges that impact every ServiceNow product and customer, helping shape the future architecture of the Now Platform.

What You Get To Do In This Role
  • Lead multiple engineering teams responsible for strategic platform capabilities and services.
  • Partner closely with Product Management, Architecture, Infrastructure, AI Platform teams, and other engineering organizations to define and execute technical roadmaps.
  • Drive delivery of scalable, secure, and highly available platform solutions.
  • Build and grow high-performing engineering teams through coaching, mentorship, talent development, and succession planning.
  • Establish technical direction and engineering best practices across multiple teams.
  • Drive operational excellence through observability, automation, reliability, and performance optimization.
  • Lead large cross-functional initiatives involving platform modernization, scalability improvements, and AI-powered capabilities.
  • Balance technical strategy, business priorities, and execution to achieve organizational goals.
  • Foster a culture of innovation, ownership, inclusion, and continuous learning.
  • Help advance ServiceNow's AI-first strategy by integrating intelligent automation and AI-powered engineering capabilities into platform development.


Qualifications

To be successful in this role you have:
  • Experience leveraging AI tools, AI-driven insights, intelligent automation, or AI-assisted software development practices.
  • 10+ years of software engineering experience, including experience building large-scale enterprise or cloud-native platforms.
  • 3+ years of experience leading engineering managers, technical leads, or multiple software engineering teams.
  • Strong experience in Java and large-scale distributed systems.
  • Experience building platform services, frameworks, infrastructure components, or developer-facing technologies.
  • Deep understanding of software architecture, scalability, performance, reliability, and security.
  • Experience working in cloud environments and modern DevOps/SRE operating models.
  • Strong track record of delivering complex technical initiatives across organizational boundaries.
  • Exceptional communication, collaboration, and stakeholder management skills.
  • Experience leading teams in Agile development environments.

Preferred Qualifications
  • Experience with platform engineering, developer platforms, runtime services, or infrastructure engineering.
  • Experience with distributed systems, event-driven architectures, and cloud-scale applications.
  • Experience supporting AI/ML platforms, telemetry systems, or intelligent automation capabilities.
  • Experience driving engineering transformation and organizational scale.
  • Passion for building high-performing teams and developing future engineering leaders.

For positions in this location, we offer a base pay of $190,900 - $334,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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