What you'll doYou will lead an engineering group focused on building the systems and product experiences that power customer acquisition, activation, and retention at Brex, including prospecting, onboarding, account setup, verifications, integrations, and implementation workflows that help customers realize value quickly. This role requires strategic thinking, operational excellence, technical leadership, and a deep passion for delivering frictionless, AI-enhanced customer journeys. The ideal candidate is a seasoned engineering leader with experience scaling user-facing onboarding systems, delivering high-quality product experiences, and partnering deeply across Product, Design, Operations, and GTM teams.
Where you'll workThis role will be based in our Seattle office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!
Responsibilities- Take an active role in driving business and product strategies, championing a seamless, intuitive, and efficient onboarding and implementation experience.
- Collaborate with cross-functional partners across Product, Design, Operations, Marketing, and Sales to define priorities and deliver delightful customer activation experiences.
- Leverage AI to reimagine and automate prospecting, onboarding, implementation, and retention workflows, improving speed, personalization, and operational leverage.
- Drive execution of the Acquisition group roadmap, ensuring timely, high-quality delivery of systems and features that help customers activate and realize value.
- Lead and manage multiple teams of engineers, including hiring, mentoring, performance management, and establishing strong technical direction.
- Drive continuous improvement in engineering processes, technical architecture, and product quality.
- Foster a culture of innovation, collaboration, accountability, and customer obsession across the team.
Requirements- 3+ years of experience managing or leading multiple technical teams in a high-growth environment.
- Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
- Strong technical background and understanding of software development principles.
- Expertise leading full-stack engineering teams delivering end-to-end product experiences.
- Demonstrated track record of shipping customer-facing features across multiple release cycles.
- Regularly works with cross-functional partners (e.g. Product, Design, Operations, Sales) and excels in driving alignment across stakeholders.
- Experience building systems related to onboarding, implementation, identity, workflow automation, customer lifecycle products, or other customer facing experiences.
- Data-driven mindset with the ability to evaluate impact, measure funnel performance, and optimize activation metrics.
- Track record building AI-powered product experiences, including LLM-driven automation and personalization.
Bonus points- Experience with data platforms such as Snowflake, Hex, or similar.
- You have started your own technology venture or were an early technical founder/employee. We value entrepreneurial spirit & scrappiness!
- You are a champion for the customer and constantly put yourself in their shoes to create intuitive, frictionless experiences.
CompensationThe expected salary range for this role is $300,000 - $375,000. However, the starting base pay will depend on a number of factors including the candidate's location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.
