CDW Corporation

Senior Engineer - Managed Services - Mainframe z/OS ISV

CDW Corporation • $107K — $150K *
US-AnywhereRemote in United States
Information Technology
5 - 7 years of experience
Reposted Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Information Systems, IT, Computer Science, or related field with 5 years of experience, or 9 years of experience without a degree
  • Experience installing, maintaining, and supporting IBM mainframe software products
  • Demonstrated experience with z/OSMF Configuration Assistant
  • Strong communication and presentation skills
  • Ability to execute tasks related to disaster recovery plans
  • Familiarity with UNIX Systems Services, z/OS, REXX/CLIST, JCL
  • Experience with various ISV products--System Management, Security, Data Management, Application Development, and Performance Optimization

Responsibilities

  • Install and customize z/OS operating system using IBM ServerPac
  • Analyze and debug operating system and program product issues
  • Provide technical support for Disaster Recovery and Business Continuity processes
  • Implement system improvements and modifications
  • Facilitate project planning by managing milestones and schedules
  • Provide technical training and mentoring to team members
  • Monitor and resolve performance issues in mainframe environments

Benefits

  • Comprehensive health, dental, and vision insurance options
  • 401(k) retirement plan with company matching
  • Paid time off (PTO) and paid holidays
  • Professional development and training opportunities
  • Flexible work arrangements including remote work options
  • Annual bonus potential based on performance
  • Support for obtaining industry certifications
Full Job Description
The primary purpose of this particular position is z/OS operating system installation and customization using the IBM ServerPac for z/OS process program. This position will apply operating system and program product fixes on a regular basis, as well as analyze and debug operating system and program product related issues. This role will also install and support commonly used ISV products (i.e. CA, BMC, Rocket Software). In addition, this position will also estimate and plan for installation and upgrade activities, as well as new customer transition projects.

What you will do:
  • Provides technical assistance regarding Disaster Recovery (DR) exercises and Business Continuity Processes (BCP)
  • Ensures system improvements and/or modifications are implemented. Develops, enhances and/or supports technical approaches that allow successful audits and scalable implementations of large, complex mainframe environments
  • Identifies and resolves performance issues
  • Facilitates project planning efforts by establishing and meeting work estimates, target dates, milestones and schedules
  • Participates in ongoing development and improvement of installation standards
  • Provides team members with technical training and/or mentoring as needed
  • Provides primary support for reported problems related to software in assigned area of responsibility and related products
  • Fulfills ServiceNow requests for customers as they pertain to software in assigned area of responsibility and related products
  • Performs a variety of technical tasks in support of Managed Services customers. These may include, but are not limited to:
    • Installs, implements, maintains, upgrades, and troubleshoots client infrastructure solutions
    • Plans, develops, installs, configures, maintains, supports, and optimizes client network hardware, software, and communication links
    • Anticipates, mitigates, identifies, and responds to system performance issues
    • Ensures the integrity and security of enterprise data on host computers, multiple databases, and during data transfer in accordance to business needs and industry best-practices regarding privacy, security, and regulatory compliance
    • Performs database installations, updates/patches/upgrades, tuning, performance monitoring, replication, back-ups, security, user management, and resource management
    • Researches and makes recommendations on infrastructure products, services, and standards in support of procurement and development efforts
    • Participates in Disaster Recovery exercises and planning
    • Follows change control, incident response, and testing processes
    • Communicates and enforces, through system procedures, data storage retention policies
    • Monitors, analyzes, and predicts trends for equipment performance, space allocation, and data growth to recommend enhancements
    • Creates scripts to automate common tasks
  • Addresses and updates customer incident tickets and change orders, providing internal management and customer account managers with status information
  • Creates required reports in response to business user needs
  • Develops, documents, and maintains policies, procedures and associated training plans for systems and /or database administration and appropriate use
  • Develops reusable assets (templates, tools, etc) for the Managed Services practice
  • Works with account management personnel to participate on conference calls and perform tasks in support of the client relationship
  • Partners with the Managed Services Continuous Improvement team on pre-sales support activity and design and scoping of services
  • Provides technical perspective to ensure a realistic estimation of scope, cost and level of effort for proposal generation
  • Works with project managers in the development and implementation of project plans and timelines
  • Complies with all time compliance and time entry guidelines
  • Training/Certifications: Attends training sessions, and obtains industry related certifications as determined by management


What we expect of you:
  • Bachelor's degree in Information Systems, Information Technology, Computer Science, or related field and 5 years experience installing, maintaining, and supporting mainframe software products for IBM mainframes and performing system management functions (software installations, version upgrades, product maintenance, and configuration management), , OR
  • 9 years experience installing, maintaining, and supporting mainframe software products for IBM mainframes and performing system management functions (software installations, version upgrades, product maintenance, and configuration management)
  • Demonstrated experience with z/OSMF Configuration Assistant
  • Demonstrated communication and presentation skills
  • Demonstrated ability to execute tasks associated with customers' disaster recovery plans
  • Demonstrated skills in the majority of the following
    • UNIX Systems Services
    • z/OS
    • REXX/CLIST
    • JCL
  • Demonstrated experience with ISV products including:
    • System Management: Tools for monitoring, managing and optimizing mainframe operations.
    • Security: Solutions for enhancing the security of the mainframe environments
    • Data management: Software for managing, storing and retrieving data efficiently
    • Application Development: Tools that aid in the development, testing, and deployment of mainframe operations
    • Performance Optimization: Products designed to improve the performance and efficiency of the mainframe system.
  • Demonstrated ability to implement and troubleshoot IT Infrastructure systems and configurations in designated area of specialty
  • Demonstrated ability to acquire further technical skills
  • Demonstrated verbal and written communication skills
  • Demonstrated ability to multitask and prioritize workload
  • Demonstrated customer service skills
  • Demonstrated ability to investigate problems and utilize problem solving techniques
  • Demonstrated ability to establish positive working relationships and work as a team player in a managed services environment
  • Demonstrated ability to be resourceful in working with disparate client and internal departments to deliver meaningful solutions
  • Demonstrated ability to provide guidance and leadership to less experienced technical team members
  • Demonstrated ability to develop strong customer relationships and trust to secure future business
  • Demonstrated experience with Software Vendors, i.e. Broadcom, Compuware, BMC, LRS and Syncort, a plus
  • Demonstrated experience with File Transfer Protocol (FTP)/Secure File Transfer Protocol (SFTP) IP Connectivity, a plus
  • Managed Services experience, a plus


Pay range: $107,300.00 - $150,180.00 depending on experience and skill set
Annual bonus target of 10% subject to terms and conditions of plan
Benefits overview: https://cdw.benefit-info.com/
Salary ranges may be subject to geographic differentials

About CDW Corporation

CDW is a provider of IT solutions for business, government, education, and healthcare. It features dedicated account managers who help customers choose the right technology products and services to meet their needs. The company’s solution architects offer expertise in designing customized solutions, while its advanced technology engineers assist customers with the implementation and long-term management of those solutions. Headquartered in Vernon Hills, Illinois, With a balanced portfolio of 250,000 small-, medium- and large-sized customers, CDW generated net sales of $10.1 billion in 2012, and employs more than 6,800 coworkers in 25 locations across the U.S. and Canada. Founded in 1984 by entrepreneur Michael Krasny, CDW pioneered the business model that melds personalized business-to-business technology distribution with advanced technology services. Today, CDW is ranked No. 31 on Forbes’ list of America’s Largest Private Companies and No. 267 on the FORTUNE 500 list of America’s top companies.

CDW Corporation Careers

Join the vibrant team at CDW Corporation, a leading provider of technology solutions and services, where innovation, leadership, and growth are at the heart of what we do. As a powerhouse in the tech industry, CDW Corporation offers unparalleled job opportunities to both seasoned professionals and those at the start of their careers.

Work You’ll Do

At CDW Corporation, you’ll be part of a culture that cherishes diversity, innovation, and leadership. Our team is composed of over 10,000 strong, dedicated professionals who lead the way in technology and consulting services. We are committed to helping some of the world’s most well-known companies navigate their digital transformation journeys.

Explore Professional Growth and Development

CDW Corporation is not just a company; it's a place where you can shape your future. With a variety of career paths available, your professional growth is supported by robust training programs, diversity training, and opportunities for leadership development. We believe in fostering a culture where innovation thrives and where our employees are encouraged to develop new skills and gain valuable experiences.

Internship Programs

Kickstart your career with CDW Corporation’s dynamic internship programs. These opportunities allow you to apply your skills in real-world scenarios, ensuring you gain the experience and insights needed to excel. Our internships are designed to transform students into professionals by involving them in projects that promote problem-solving, networking, and professional growth.

Join Our Team

Discover the wide range of job opportunities at CDW Corporation, from technology to business management. Each position offers a chance to work on transformative technology solutions while building a career that aligns with your passions and skills.

Benefits of Working at CDW Corporation

Choosing to work at CDW Corporation means opting for a career that comes with competitive benefits designed to support you and your family. These include health, dental, and vision insurance, employee wellness programs, and generous retirement plans. Our commitment to employee well-being is reflected in every aspect of our corporate structure.

Inclusive Hiring Process

Our hiring process is designed to be transparent and inclusive, ensuring that all candidates, regardless of background, feel valued from the initial interview through to potential employment. We look for passionate, curious, and innovative team players who are ready to drive change. Prepare your resume, sharpen your interview skills, and get ready to join a team that’s at the forefront of the technology sector.

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Learn more about CDW Corporation
Size
13,900 employees
Market Cap
$24.1 billion
Industry
Information Technology
Net Income
$788.4 million
Founded
1984
5 Year Trend
+8.8%
Revenue
$18.4 billion
NASDAQ
CDW
* Ladders Estimates

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