Senior Engineer-Customer Services

NES Power

$111K — $156K *
Energy & Utilities
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in engineering from an accredited institution.
  • Minimum four years of professional engineering experience.
  • Valid Class D driver's license from state of residence is required.
  • Must pass safety and performance evaluations including drug tests.
  • Previous positive performance records and no recent disciplinary actions are essential.

Responsibilities

  • Oversee and evaluate employees' work to ensure task completion and safety standards.
  • Conduct complex engineering analyses and prepare reports and designs for electrical systems.
  • Manage projects by coordinating engineering teams and external contractors effectively.
  • Communicate clearly with employees and customers regarding electric system issues and requirements.
  • Conduct field inspections of electrical facilities for compliance with safety and maintenance standards.
  • Plan and conduct studies for load forecasts and system improvements related to customer needs.
  • Draft specifications for projects and liaise with manufacturers on equipment and trends.

Benefits

  • Contributions to personal and professional growth through training and development.
  • Opportunities for career advancement within the organization.
  • Involvement in impactful community projects through utilities management.
  • Engagement with cutting-edge technology and systems in the energy sector.
Full Job Description
NASHVILLE ELECTRIC SERVICE

NOTICE OF VACANCY

SENIOR ENGINEER

(Current opening is in the Customer Insights and Programs Section of the Customer Services Department)

1. Minimum Certification Requirements

Bachelor's degree in engineering from an accredited engineering curriculum as defined by the rules of the Tennessee State Board of Architectural and Engineering Examiners, Chapter 120-1 from an accredited institution is required. The vacancy within the various sections will determine the specialty related to the type of engineering degree.

Four years of professional experience in engineering is required.
  • Employees who receive a positive drug or alcohol test result within the past 12 months prior to posting will not certify for the job.
  • Employees who have less than a "2.5" overall job performance on their last performance appraisal will not certify for the job.
  • Employees who receive a disciplinary suspension within the past 12 months of posting will not certify for the job.
  • Employees who fail or did not take the most recent Safety Manual Test will not certify for any job that would be a promotion.


2. Examples of Duties and Responsibilities

a. Oversee the work of employees to safely accomplish assigned tasks. Provide input in the evaluation of employees and train employees as required.

b. Perform/prepare complex engineering analyses, studies, reports and designs to initiate construction of electrical transmission and distribution systems including overhead and underground lines, substations, communications systems, control systems, protection systems, roadway lighting, power quality analyses, environmental studies and audits, and complex computer automation systems.

c. Perform project management activities involving coordinating an engineering team, outside contractors or others. Assist in training members of the work team in compliance with policies, standard procedures and computer applications. Perform and assist in required environmental training.

d. Communicate with employees, customers, and other entities through personal contact, telephone, radio, writing, or electronic means to provide information or to answer questions related to the area of responsibility. Investigate and resolve customer complaints and needs. May be assigned account responsibilities with major customers. Communicate electric system plans, projects and hazards to the general public.

e. Make field inspections for proposed and existing electrical facilities for accuracy, safety and preventive maintenance. These inspections involve exposure to high or low voltages.

f. Perform short-range and long-range planning, studies and reports for the electric system including load forecasts. Coordinate electric system plans with customer needs and outside agencies.

g. Develop and prepare specifications for major projects and equipment. Approve, initiate and evaluate procurement of electric utility equipment and contract work for major projects. Communicate with manufacturers concerning equipment specifications, availability and industry trends. Recommend changes in work methods and equipment to other departments.

h. Review power contracts, hazardous materials contracts, infrastructure use contracts and other contracts related to the electric system.

i. Assist in the preparation of the budget. Responsible for portions of the budget. Track and report on capital projects.

j. Research property rights, rights-of-way and easements. Research new developments in the utility field. Research customer electrical problems and needs.

k. Perform work in a safe manner to protect employees, the public and property.

3. Working Conditions

The working environment of this job includes physical surroundings that are good. There may be occasional exposure to elements such as noise, dust, heat or other undesirable elements. This job demands light physical effort. Occasionally moves or lifts light objects. May walk or stand for prolonged periods.

4. Additional Requirements

Note: This selection process for this position will involve behavioral interviews.

5. Special Licensing and Certification

Must have a valid Class D driver's license from state of residence in accordance with state law.

NOTE:

The current Minimum rate is $53.41 and the current Maximum pay rate is $75.46.

Applications must be submitted online and the deadline date for submittal is July 31st. If you have any questions, please call the Talent Acquisition and Employee Relations Office at Ext. 3676.

The statements in this job description are not an exhaustive list of all essential functions, duties and skills. Other duties may be added or deleted and this description may be amended at any time.

DATE: July 17, 2025

All qualified applicants will receive consideration without regard to age, race, color, religion, sex, or national origin.

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