Senior Engagement ManagerThe Senior Engagement Manager sits within the Intapp Services Team and leads end-to-end delivery of complex, high-value enterprise cloud software implementations for Intapp's most sophisticated clients across the legal, financial, and professional services sectors. Senior Engagement Managers manage a portfolio of concurrent client engagements, serve as trusted advisors to client executive stakeholders, and contribute to the continuous improvement of Intapp's delivery methodology. This role is expected to model delivery excellence.
What You Will Do: - Lead delivery of complex, high-value enterprise client implementations, managing engagements across multiple clients concurrently with full accountability for budget, timelines, scope, and quality commitments on each.
- Coordinate and lead internal resources, third-party vendors, and partner organizations across complex global delivery models, making real-time resourcing and prioritization decisions to maintain delivery momentum.
- Define deliverables, roles, and responsibilities across project teams and, where applicable, provide coaching and day-to-day guidance to Engagement Managers on the account, supporting their professional development and delivery quality.
- Track and analyze project scope, schedule, and financial performance across engagements, identifying risks and variances early and driving agreement on mitigations; exercise independent judgment on commercial decisions including change orders and scope adjustments within delegated authority.
- Navigate escalations and complex client situations with executive-level stakeholders on both the client and Intapp sides, developing and executing recovery plans that protect relationships and delivery outcomes.
- Build and maintain trusted advisor relationships with client executive stakeholders, proactively managing satisfaction and identifying opportunities to expand the value Intapp delivers; generate referenceable outcomes that support sales and renewals.
- Champion Intapp's delivery methodology and data quality standards, and actively contribute to process improvement by identifying patterns across engagements and sharing recommendations with delivery leadership.
- Close out engagements with rigor, passing project deliverables and documentation to operations and capturing lessons learned to improve future delivery.
What You Will Need: - 8+ years' proven experience in a Project Manager or Engagement Manager role delivering enterprise cloud software implementations, including at least 3 years managing high-complexity, high-value engagements in the legal, financial, or professional services sectors.
- Deep understanding of enterprise cloud software delivery, SaaS implementation patterns, and complex integrations; able to advise clients and internal teams on delivery approach and architecture tradeoffs.
- Demonstrated ability to lead and influence without direct authority across large, distributed, matrixed teams; models the delivery culture of the organization.
- Strong attention to detail with analytical and problem-solving skills.
- Ability to work well with large and diverse virtual matrixed teams.
- Ability to work under pressure and diffuse conflict without confrontation.
- Experience with project management practices and tools to create, manage, and track project performance.
- Excellent client-facing and internal communication skills.
- Excellent written and verbal communication skills.
- Solid organizational skills, including attention to detail and multitasking skills.
- Experienced user of MS Office toolset.
What You Will Gain: At Intapp, you'll get the opportunity to bring your talents and intellectual curiosity to create better outcomes for our people and our clients. You'll be part of a growing public company, with a modern work environment that's connected yet flexible and where your professional growth and well-being are top priorities. We'll collaborate and grow together, supporting each other in a positive, open atmosphere that fosters creativity, innovation, and teamwork.
Here, you will have the opportunity to:
- Expand Your Skills: Unlock your potential with professional development opportunities supported by a community of experienced professionals. We offer reimbursement for training and continuing education to help you stay ahead in your career.
- Enjoy Where You Work: Thrive in our modern, open offices designed to inspire creativity and collaboration. Our complimentary lunches and fully stocked kitchens ensure you have everything you need to stay energized throughout the day.
- Support What Matters Most: Our comprehensive wellness and flexible time off programs and our benefits are designed to care for you and your family. Our family-formation benefits and support during your family-building journey ensure you have the resources you need when it matters most. We believe in giving back and supporting our communities with paid volunteer time off and a donation matching program for the causes you care about.
Join us and be a part of a collaborative and welcoming culture where your contributions are valued, and your professional growth is a priority. Together, we are building a company of long-term value that we can all be proud of.
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