Job Description:We are currently looking for a Senior End User Support to join our Information Technology team in Minneapolis, MN.
About the Role The Senior End User Support role provides advanced technical assistance across corporate applications, devices, telephony, and related technology. It supports business operations by maintaining reliable systems, assisting with application and communication tools, coordinating incident and outage resolution, and facilitating collaboration among business partners, vendors, and internal Technology teams.
Essential Duties and Responsibilities- Identifies recurring application, hardware, and connectivity issues and recommends effective solutions.
- Installs, configures, diagnoses, repairs, and upgrades Lenovo workstations, laptops, docking stations, and peripheral equipment.
- Troubleshoots Cisco phones, mobile devices, Microsoft Teams, video-conferencing systems, and related unified communications technologies.
- Participates in incident, outage, and crisis-management activities, including troubleshooting, escalation, coordination, documentation, and stakeholder communication.
- Works with external vendors and internal Technology teams to resolve complex technical issues.
- Collaborates effectively with remote Technology teams and business partners.
- Learns and supports the organization's local video-conferencing infrastructure in coordination with the Conference Services team.
- Documents technical issues, solutions, procedures, and configuration changes.
- Demonstrates strong interpersonal, written, and verbal communication skills.
- Organizes and prioritizes work while maintaining attention to detail.
- Works independently, demonstrates initiative, and exercises sound judgment.
- Develops an understanding of the organization's goals, objectives, and business operations.
- Participates in on-call, after-hours, and weekend support as required.
Preferred Technical Knowledge- Microsoft Endpoint Configuration Manager
- Active Directory Users and Computers
- Software distribution and application deployment
- iOS device troubleshooting and support
- Audio-visual systems
- Microsoft Teams and video conferencing
- IP printing and printer troubleshooting
- VBScript and/or PowerShell scripting
Qualifications- Bachelor's degree in computer science, information technology, or a related field;
- Four years of equivalent technical support experience
- Demonstrated experience providing end-user or desktop support in a corporate environment
- Experience supporting hardware, software, business applications, and peripheral equipment
- Experience coordinating technical issues with vendors and internal technology teams
The anticipated starting salary range for individuals expressing interest in this position is $75,000 - $90,000 per year. Placement within this range is dependent upon level of experience, location and other factors. This position is eligible for annual incentive compensation which will be a part of the total compensation. Total compensation for this position will be competitive with the market.
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