Salary: $46.54 - $54.34 Hourly
Location : City Light North Service Center, 1300 N. 97th St., Seattle, WA
Job Type: Classified Civil Service, Regular, Full-Time
Job Number:
Department: Seattle City Light
Opening Date: 08/13/2026
Closing Date: 9/1/2026 4:00 PM Pacific

Position Description
Customer Care and Energy Solutions Division is seeking a Senior Electrical Service Representative (Sr. ESR) to work out of one of its (North or South) Service Centers. The work of this position requires strong customer service and both written and verbal communication skills, as well as the ability to learn, interpret and apply regulations for electric service installations. In this position, you will use your strong organizational and project management skills to provide technical assistance and advice to commercial customers regarding City Light policies, requirements, and rates with new or modified electrical service. This position reports to the Electrical Service Representative Supervisor.

Job Responsibilities
Here is more about what you'll be doing:

• Initiate electrical service installation orders and contract applications for new or modified electrical services; calculate cost for service connection and determine utilization rates.
• Review commercial customer electrical service plans to ensure plans are consistent with power availability and electrical service code requirements; in a timely manner, prepare written responses to customers regarding requirements or corrections.
• Interpret codes and other requirements relating to electrical service installations; provide advice on service size, equipment configuration, point of service attachment, and route of service.
• Conduct on-site inspections of new and modified electrical service to ensure safety and compliance with applicable requirements; review orders, determine what is needed for connection; maintain accurate and timely project notes; follow up to ensure compliance prior to connection of service.
• Receive, investigate, and respond to electric service problems and inquiries (e.g., downed wires, trees, or problems concerning service entrance equipment and electrical meters), and participate in their resolution, coordinating with other staff as needed.
• Coordinate City Light staff and resources to ensure that new or modified service will be provided to customers in a timely manner; communicate the status of the project to the customer.
• Understand and adhere to safety requirements in the field and report hazards.
• Safely operate a motor vehicle and possess the ability to locate and drive to different addresses within the City Light distribution area.

Qualifications
Required Qualifications:

In addition to the skills and experience mentioned below, a successful applicant will have experience that reflects a commitment to creating fair and equitable outcomes and has:

Requires a minimum of three years progressively responsible experience in public relations and residential and commercial advisory work in the electrical power service field, at least one year equivalent to a City of Seattle Electrical Service Representative; two years of college coursework in electrical science, business administration, or related field may substitute for a maximum of one year of the required experience (or a combination of education and/or training and/or experience which provides an equivalent background required to perform the work of the class).

Work Environment/Physical Demands

• Work is often performed outdoors in inclement weather.
• Some work is performed near high voltage equipment. Precautions are required when working near energized lines at construction sites.

License, Certification and Other Requirements

• Current Washington State driver's license.

Desired Qualifications - You will be successful if you have the following experience, skills, and abilities:

• Five or more years of experience in public relations and/or residential and/or commercial advisory work in the electrical power service field.
• Prior experience managing multiple projects.
• Prior experience working in a diverse community/work environment.
• Technical background in an electrical or construction field.
• High level of customer service experience and problem-solving skills involving oral and/or written responses.
• Project management experience and organizational skills.
• Experience with Microsoft Office Suite and ability to use/learn complex utility computer systems.
• Experience in prioritizing work daily due to changes in customer & crew requests/availability.
• Ability to work with others, e.g., coworkers, people from other work units, city departments, etc.
• Ability to learn and understand the Utility's electrical distribution system and explain related technical information to customers.

Please note this job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Emergency Response Commitment:

Seattle City Light is committed to reliable service during emergencies. Through our Emergency Response Program, each employee is assigned a role-usually aligned with their regular duties-to support emergency operations. Your participation is required and vital to helping the utility stay prepared and serve our community when it matters most.

Additional Information
The full salary range for this position is $46.54 to $54.34 per hour.

Application Process

Please submit the following with your online application:

• A cover letter in which you clearly describe how your knowledge, experience, skills, and abilities prepare you for the job responsibilities and qualifications outlined in the job announcement
• A current resume of your educational and professional work experience.

Incomplete applications will not be accepted.

Job offers are contingent on the verification of credentials and other information required by the employment process, including the completion of a background check. The background check will involve a criminal history check, which includes conviction and arrest records in compliance with the , and the A driving history review may be conducted in compliance with Applicants will be provided an opportunity to explain or correct background information.

The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at:

Want to know more about Seattle City Light? Check out our web page:
The City of Seattle offers a comprehensive benefits package including vacation, holiday and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents.

More information about employee benefits is available on the City's website at:
01

Please select the highest level of education you have completed.

• High School Diploma/GED
• Some College
• Associate's Degree
• Bachelor's Degree
• Master's Degree
• JD/Doctorate Degree
• None of the Above

02

Please state how many years of professional experience you have in customer service, and what types of business customers you have worked with.
03

Exceptional organizational skills are critical in this role. Please briefly describe your organizational skills, including tools and strategies you use to manage your workload.
04

Do you possess a current, valid Washington State Driver's License?

• Yes
• No, but I can obtain a valid Washington State Driver's License by the time of hire.
• No, and I will not be able to obtain a valid Washington State Driver's License.

05

Employees working for the City of Seattle are required to meet the required Mayoral mandate as of January 2025, to work in the office a minimum of 3 days per week. Are you able to meet this requirement?

• Yes
• No

06

To participate in the hiring process, Seattle City Light requires strict confidentiality of all related information, including any discussions outside the workplace. This ensures fairness and protects the integrity of the process. This obligation applies during and after the hiring process. Do you understand and agree to maintain this confidentiality?

• Yes, I understand and agree.
• No, I do not agree.

Required Question