We are seeking a Product Engineer with experience in networking hardware products, including switches, adapters, network interface cards, and related data center networking technologies. This role will be based at a Contract Manufacturer or service/repair location where returned products are received, screened, debugged, repaired, and analyzed. The engineer will be responsible for identifying technical issues, supporting failure analysis, tracking product return trends, and advancing systemic or complex issues to global support, product engineering, quality, and design teams. This role is ideal for someone with strong hands-on debugging skills, a solid understanding of networking hardware, and the ability to work closely with manufacturing, repair, and global engineering teams.
This position will be based in Houston, Texas.
What you will be doing:- Support technical analysis of returned networking products, including switches, adapters, cards, and related hardware.
- Perform or guide troubleshooting, diagnostics, and failure verification at the CM/service location.
- Analyze return data to identify recurring failure modes, quality trends, and potential systemic issues.
- Work with repair technicians and CM teams to improve debug accuracy, repair flow, and root-cause identification.
- Review test logs, diagnostic results, failure symptoms, and repair history to determine next steps.
- Call out complex technical issues and failure trends to global support engineers, product engineering, quality, and design teams.
- Document failure analysis findings, debug steps, corrective actions, and technical recommendations. Support containment actions for high-impact or repeated failures.
- Help improve service procedures, test coverage, repair instructions, and diagnostic documentation.
- Collaborate with cross-functional teams across operations, quality, supply chain, customer support, and engineering.
- Ensure returned products are handled according to quality, ESD, and process requirements. Provide regular reporting on top failure modes, return trends, unresolved issues, and escalation status.
What we need to see:- Bachelor's degree in Electrical Engineering, Computer Engineering, Electronics, or a related technical field, or equivalent experience.
- 5+ years of meaningful industry experience.
- Experience with networking hardware products such as Ethernet switches, NICs, adapters, transceivers, or data center hardware.
- Strong hands-on troubleshooting and failure analysis skills.
- Ability to read schematics, review test logs, and understand hardware diagnostic results.
- Familiarity with manufacturing, repair, RMA, or service operations.
- Strong analytical skills with the ability to identify patterns in failure data.
- Good communication skills, including the ability to clearly document technical issues and escalate findings.
- Ability to work effectively with CM teams, technicians, suppliers, and global engineering teams.
Ways to stand out from the crowd:- Ability to quickly understand returned product issues, separate isolated failures from broader trends, improve technical feedback from the CM/service site.
- Ability to ensure critical issues are called out clearly and quickly to global engineering teams.
Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 116,000 USD - 184,000 USD for Level 3, and 140,000 USD - 224,250 USD for Level 4.
You will also be eligible for equity and benefits.
Applications for this job will be accepted at least until July 14, 2026.
This posting is for an existing vacancy.
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