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Senior EDI/B2B Business Systems Analyst

Category: Business Analysis (functional and technical)

Main location: Canada, Quebec, Montréal

Position ID:J0926-0086

Employment Type: Full Time

Position Description:

Position Summary
CGI is seeking an experienced Principal Business Systems Analyst to support business critical EDI/B2B integration and logistics platforms for a large international organization. The role combines business and functional analysis, application support, EDI/B2B integration, incident management, and stakeholder coordination.
The successful candidate will work closely with business teams, IT teams, developers, architects, vendors, warehouses, customers, and external trading partners. A key initial priority will be to complete knowledge transfer and help establish a sustainable operational support model.
Location & Language
Based in Montreal
English required
French considered an asset
Ability to collaborate with North American and international teams
Target start date: October 2026
Key Responsibilities
Provide functional and technical support for EDI/B2B integration and logistics applications.
Investigate and resolve missing, rejected, delayed, or incorrect EDI transactions.
Analyze data, mapping, interface, transmission, and business process issues.
Gather and document business and functional requirements.
Coordinate solution design and issue resolution with business teams, developers, architects, vendors, and external partners.
Support testing, business validation, deployment, and post production activities.
Support customer, warehouse, and trading partner onboarding.
Coordinate production incidents and ensure appropriate follow up through resolution.
Maintain support procedures, troubleshooting guides, escalation paths, and operational documentation.
Contribute to establishing and improving a sustainable BAU application support model.
Potentially provide functional support for additional commercial and logistics platforms.
Required Experience
Significant experience as a Business Systems Analyst, Functional Analyst, Integration Analyst, or Application Support Lead.
Strong experience with EDI and/or B2B integrations.
Experience supporting business critical production applications.
Good knowledge of logistics, supply chain, warehouse, shipment, or order management processes.
Experience investigating integration, data, mapping, and interface issues.
Experience coordinating incidents across business, IT, vendors, and external partners.
Strong requirements analysis, documentation, problem solving, and stakeholder management skills.
Strong English communication skills.
Preferred Experience
Experience with some of the following would be considered an asset:
OpenText Trading Grid / OpenText Business Network or another B2B/VAN platform
SAP, particularly Order to Cash, logistics, shipment, or warehouse processes
EDI mapping and transactions such as 856/ASN, 940, 945, or 861
FTP/SFTP, XML, CSV, APIs, and middleware integrations
Customer, warehouse, or trading partner onboarding
Third party logistics providers (3PL), carriers, or warehouses
Azure DevOps
Anaplan, FourKites, Power BI, or Microsoft Dynamics
Managed services and problem/root cause management
Industrial, manufacturing, mining, or complex supply chain environments
Key Competencies
The ideal candidate will demonstrate:
Operational ownership - takes issues through to resolution.
Structured problem solving - identifies root causes and appropriate corrective actions.
Business understanding - understands the operational impact of integration and logistics issues.
Technical curiosity - comfortable investigating issues across applications, data, interfaces, and external platforms.
Stakeholder management - able to coordinate effectively across business, technical, and vendor teams.
Documentation discipline - creates clear and reusable support documentation.
Autonomy and judgement - able to operate independently and escalate when appropriate.
Ideal Candidate Profile
The priority is a senior Business Systems Analyst with strong EDI/B2B integration experience, combined with production support and logistics/supply chain knowledge.
Specific platform expertise such as OpenText, Anaplan, FourKites, or Power BI is valuable but not mandatory. The ability to understand the business context, troubleshoot integration issues, coordinate multiple stakeholders, and take ownership of operational support is more important.

Skills:

• English
• French
• Analytical Thinking
• Business Analysis
• Electronic Data Interchange
• Functional Analysis
• Systems Analysis