The Senior E-Commerce MOR/SOR Operations Manager is responsible for leading the strategic and operational management of LG's MOR/SOR platforms, ensuring the accuracy, compliance, and efficiency of all post-purchase processes across eCommerce and sales operations. This role requires deep technical expertise, strong business acumen, and the ability to drive cross-functional alignment across Operations, Finance, Accounting, Technology, and Customer Support. The Senior Manager will oversee system performance, financial integrity, fraud governance, and end-to-end operational processes while guiding continuous improvements across the digital commerce ecosystem. Strategic Leadership & Product Ownership • Lead the full product lifecycle for MOR/SOR, including roadmap development, requirement definition, and release management. • Oversee system architecture and monitoring frameworks, ensuring reliability, scalability, and operational compliance. • Drive strategy and improvements for AR/AP/GL financial modules, ensuring seamless integration and data accuracy. Order & Sales Operations Management • Provide oversight of fraud prevention workflows, including alerts, chargebacks, and dispute resolution; lead escalation governance and analytics. • Oversee refund, order adjustment, store credit, and reward processes to ensure accuracy, timeliness, and policy adherence. • Lead resolution of operational exceptions and partner with the Order Management team to remove blockers impacting customer experience. • Facilitate the weekly MSOR scrum to ensure cross-functional alignment and timely issue resolution. Data Analytics & Financial Accuracy • Lead data validation and reconciliation processes to maintain integrity across order, payment, and financial reporting systems. • Manage backend dashboards and monitoring tools to identify operational risks and proactively address system failures or anomalies. Operational Excellence & Process Optimization • Design, evaluate, and refine business processes that support post-purchase accuracy, efficiency, and compliance. • Strengthen back-office operations, including fraud management, refunds, escalations, and reward governance. • Drive continuous improvement initiatives, ensuring alignment with audit requirements, security standards, and operational best practices. Cross-Functional Partnership & Governance • Serve as the primary liaison for Finance, Accounting, AR/AP, and external vendors to support reconciliation, reporting, and payment operations. • Manage partnerships with Payment Service Providers (PSPs), overseeing issue resolution, compliance alignment, and performance optimization. • Work closely with Technology and Customer Support teams to maintain operational readiness and elevate customer experience across order systems. Qualifications: • Bachelor's degree in Accounting, Business, eCommerce, or a related field. • 10+ years of experience in eCommerce operations, technical operations, financial systems, or order management; experience leading teams strongly preferred. • Bilingual capability in English and Korean is a plus. • Demonstrated expertise in MOR/SOR processes, AR/AP/GL financial modules, and post-purchase transaction workflows. • Advanced proficiency in data analysis, reconciliation, and operational reporting. • Proven ability to lead cross-functional programs involving Operations, Finance, Tech, Accounting, and external partners. • Strong understanding of fraud governance, payment workflows, chargebacks, and dispute management. • Experience managing product roadmaps, system enhancements, and release cycles within a technical environment. • Exceptional communication, organizational, and stakeholder management skills. #LI-DR1 Recruiting Range $140,000-$175,000 USD Benefits Offered Full-Time Employees: • No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits. • Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options. • Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time. • Performance based Short-Term Incentives (varies by role). • Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives. • Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities. • Group Rate Life and Disability Insurance. Benefits Offered Temporary/Contractors: • Eligible for the relevant benefit programs offered through our partner agencies.