Senior Network Support Specialist

TRM Technologies, Inc.

$92K — $110K *
Information Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Minimum of 10 years experience as an IT Network Support Specialist
  • At least 3 years involved with military or complex operational environments within the last 5 years
  • Expertise with physical/virtual machines and cross-domain solutions
  • 5 years of experience with data communications hardware and software
  • Strong background in network upgrades and technical issue resolution
  • Proficiency in documentation and reporting techniques

Responsibilities

  • Provide comprehensive support for network systems in a military setting
  • Evaluate, test, and recommend data communications technologies
  • Configure and install network hardware and software
  • Lead vendor-directed upgrades and resolve technical connectivity issues
  • Maintain comprehensive technical documentation and records
  • Train users on network and software functionalities
  • Monitor network performance and develop disaster recovery strategies

Benefits

  • SECRET security clearance required
  • Position duration from August 2026 to July 2027
  • Work in a complex, military-related environment
  • Opportunity to work on cutting-edge network technologies
  • Collaborative work with multiple operational stakeholders
Full Job Description
Location Ottaw Language English Required Security Clearance Secret Security Clearance Required

We are seeking a Level 3 Network Support Specialist for an Ottawa-based position from August 2026 to July 2027. Candidates must hold a SECRET security clearance and have at least 10 years of experience as an IT Network Support Specialist, including a minimum of three years within the last five years supporting a military or similarly complex environment involving physical and virtual machines, multiple operational stakeholders, cross-domain solutions, and transmission media such as UHF, VHF or Beyond Line of Sight (BLOS).

Candidates must also demonstrate at least five years of experience evaluating, testing and recommending data communications hardware and software; configuring and installing network hardware and software; performing vendor-directed network upgrades; and resolving connectivity and internal technical issues. Additional experience is required in maintaining technical documentation, equipment and service records, user and network logs, wiring schemes, and problem-resolution records; providing network and software familiarization to users; preparing work plans, schedules and progress reports; monitoring network traffic; conducting capacity planning; and developing and testing network disaster recovery plans.

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