You will play a critical role in ensuring the service delivery, availability, and performance of our network while collaborating closely with various teams to support business-critical services.

This is a hands-on senior role with strong involvement in operations, projects, and continuous improvement initiatives.

An environment that empowers you to take action:

• Recognition of years of service for vacation calculation;
• Flexible remote work options;
• Flexible group insurance plan including telemedicine services;
• Employee assistance program;
• Opportunities to invest in yourself (career development, etc.);
• Annual bonus;
• Pension plan with company contributions;
• Salary scale 006: $113 000 to $128 000 (Base salary will be determined based on your academic background, experience, training, and skills related to the position.)

What You'll Be Responsible for Every Day

Operations & Incident Management

• Act as the primary escalation point for complex network security incidents and requests.
• Lead troubleshooting and resolution efforts in collaboration with various teams such as Security, Applications, Operations, and Infrastructure.
• Participate in a 24x7 on-call rotation to ensure timely response to critical issues.
• Coordinate cross-functional teams to restore services and minimize business impact.
• Monitor system performance and proactively identify risks.

Infrastructure & Service Management

• Design, deploy, and maintain firewall and network infrastructure.
• Manage provisioning and lifecycle of network components across environments.
• Own firewall-related assets and ensure proper governance within CMDB.
• Work with application owners and infrastructure teams for service delivery.
• Take ownership of change management, ensuring proper planning, risk assessment, and execution.

Projects & Cross-Team Delivery

• Participate in infrastructure projects from design through implementation and hypercare.
• Define technical implementation plans and deployment strategies.
• Act as a key liaison across application, infrastructure, and network towers.
• Ensure seamless coordination for deployments and integrations.
• Support knowledge transfer and operational readiness.

Performance, Compliance & Improvement

• With the team, define and track KPIs related to availability, capacity, and performance.
• Contribute to Root Cause Analysis (RCA) in collaboration with all impacted teams.
• Support audits, lifecycle management, and compliance initiatives.
• Identify automation and continuous improvement opportunities.

Collaboration & Leadership

• Work closely with various technical teams to ensure end-to-end service reliability.
• Share and build technical expertise.
• Promote best practices and foster a collaborative, cross-functional culture.
• Drive operational excellence across all infrastructure domains.

The Profile That Will Thrive in This Role

• 10+ years of experience in enterprise network and firewall environments.
• Strong expertise in routing, switching, and network protocols (TCP/IP, BGP, MPLS, OSPF, EIGRP).
• Hands-on experience with next-generation firewalls (e.g., Palo Alto) and SASE solutions.
• Experience with SD-WAN (e.g., Arista VeloCloud) and Cloud networking (AWS, Azure, GCP).
• Strong troubleshooting skills, including packet analysis.
• Experience working in complex, multi-team (cross-tower) environments.
• Proven ability to manage priorities in high-pressure situations.
• Excellent communication and stakeholder management skills, French and English.
• Manufacturing industry experience is a key differentiator

Be part of an environment that values initiative, empowers people to take ownership, and encourages everyone to make a meaningful impact.