Job Description Job Overview: This position is responsible for exemplifying Bluemercury's customer service philosophy at the store level, maximizing revenue and providing a high standard of customer service and operational excellence. You will lead a team of knowledgeable, well-trained, enthusiastic and customer focused sales and spa associates. This role oversees 6-15 stores and direct reports and reports to the Regional Director.
Key Responsibilities: Leadership Responsibilities - Manage District profitability by maximizing revenues and validating that accurate cost controls are in place.
- Drive results by communicating with Store Managers, Retail Sales and Spa team virtually and in store.
- Strategic Business Planning- partners with regional leadership to execute district strategies and develops plans to improve performance.
- Coordinate and supervise execution of vendor events, Grand Opening activities, and customer appreciation events.
- Responsible for accurate and timely reporting of sales results, inventory management and communication of any issues that disrupt the smooth flow of operations.
- Manages and nurtures external vendor relationships within the store environment.
- Plans time to devote 80% of the week to be in stores working with Store Managers and Sales Associates; 20% of time devoted to administrative responsibilities that support the smooth flow of operations.
- Partner with cross-functional teams including Marketing, Merchandising, HR, Store Operations, and EDU to drive district performance.
- Act as the 'voice of the field', providing feedback on business needs.
People Responsibilities - Responsible for planning staffing levels at district and store level utilizing budgeted payroll for optimal service and sales.
- Contributes to a positive and engaging company culture that celebrates our values and expectations.
- Responsible for recruiting, interviewing, and hiring Area Managers, Store Managers, Sales Associates and Spa staff.
- Responsible for onboarding administrative tasks and onboarding training of new hires.
- Responsible for performance management- ongoing coaching and development, accountability and performance review of Store Managers, Sales Associates and Spa Staff.
- Responsible for talent development, to ensure internal development paths are available and achieved.
- Must be a strong partner to Human Resources to ensure compliance and adherence to labor laws.
Operational Responsibilities - Responsible for overall operational execution at the store level.
- Ensures execution of Bluemercury policies and procedures in each store.
- Ensures adequate and timely schedules are written for efficient and optimal execution.
- Executes regular compliance audits, ensures deadlines and due dates are met.
- Communicates needs and concerns consistently with corporate cross functional partners.
Client Responsibilities - Model and uphold Bluemercury client service philosophy of friendly, honest expertise supported by outstanding service and sampling.
- Model the Bluemercury mission in all interactions with internal and external customers.
- Responsible for a high level of execution in Customer Service, Staff Management, Training and Development, Product Knowledge, Visual Merchandising, Inventory Control, and Vendor support.
- Direct all store activities that build customer loyalty and rely on strong customer participation, which include vendor events, marketing efforts, and community events.
Strategic Business Planning - Partner with regional leadership to execute district strategies.
- Develop district-level plans to improve performance.
- Optimize staffing, payroll, and resources.
- Forecast sales and manage budgets.
Leadership Expectations Bluemercury District Managers are expected to demonstrate:
- Inspirational leadership
- Strong business acumen
- Coaching and talent development
- Strategic thinking
- Operational discipline
- Client-first mindset
Qualifications: - 3+ years of leadership in multi-unit management, selling high- end cosmetics and skincare.
- Ability to travel to multiple store locations.
- Must be a hands-on leader with an entrepreneurial spirit, high- energy and attention to detail.
- Demonstrated results in previous leadership roles.
- A proven ability to train and lead all levels of store team; to include Store Manager, Estheticians, and Beauty Experts/ sales team.
- Outstanding communications skills, both verbal and listening.
- Ability to adapt in a dynamic, ever-changing, high growth environment.
- Commitment to providing expert customer service, quality operations and an unparalleled level of professionalism.
- Strong organizational skills and conflict resolution skills.
- Willingness to work a flexible schedule and must be available to work Saturdays.
What We Can Offer You: - An inclusive, challenging, and refreshingly fun work environment
- Empowerment to perform impactful work with tangible results
- Competitive pay; including commission and bonus opportunities
- Merchandise discounts and gratis
- Paid time off (PTO) for full time hourly employees
- Coverage across medical, dental, vision, and 401K
- Advancement opportunities and mentorship to grow your career
- Employee Assistance Program (mental health and financial literacy resources)
- Colleague Resource Groups (CRGs), give-back/volunteer opportunities
This job description is not all inclusive. Bluemercury, Inc. reserves the right to amend this job description at any time. STORES00
