1. Licensee Relationship Management

Maintain and strengthen relationships with assigned licensees, with particular focus on larger accounts including Big 10 licensees. Act as a trusted advisor to licensees, providing strategic guidance and support. Ensure consistent branding alignment across all licensee operations and communications.

2. Impact Project Management & Follow-Up

The Senior District Manager will be the primary leader and planned for high-impact project management initiatives across the United States and Canada. Develop comprehensive project timelines, deliverables, and success metrics. Conduct thorough follow-up activities to ensure project completion and measure effectiveness. Coordinate cross-functional teams to achieve project objectives.

3. Team Leadership and Development

Provide coaching, training, and performance feedback to direct reports. Support organizational structure by reducing directors' span of control. Facilitate knowledge transfer and skill development within the team.

4. Territory Optimization

Manage relationships with larger, high-volume licensees while strategically redistributing smaller licensees to other District Managers. Support team members in building their district volume through strategic account allocation. Optimize territory coverage to maximize efficiency and relationship quality.

Secondary Job Functions

This section describes the secondary responsibilities that this job performs.

1. Maintain reliable attendance.

2. Actively participate in departmental meetings, training and education. Assist with training other employees and providing backup.

3. Complete other assignments and special projects as requested.

Job Qualifications

Education: Bachelor's degree in business administration, Marketing, Management or related field, or equivalent work experience, Required

Experience: • 5 years of retail sales and sales management experience in a multi-store, high-volume organization, preferably with experience in furniture retail and fulfillment-based operations employing a licensee or franchise model, Required • Supervisory/Management experience, required

Licenses or

Certifications • None

Knowledge, Skills

and Abilities • Exceptional knowledge of retail and sales operations processes. • Strong business acumen, with demonstrated knowledge of finance, management, marketing, merchandising, sales, and delivery distribution • Knowledge of licensed business owner or franchise law • Knowledge of process management and improvement methods and tools • Outstanding analytical and critical thinking skills, with the ability to dig deep into the data and then turn that insight into action to drive results • Outstanding leadership skills, with the ability to build an inspiring culture through vision, empowerment, and development • Strong project and resource management skills • Strong skills in relationship management and coaching • Strong attention to detail • Excellent verbal and written communication skills • Excellent people skills • Effective time management and organizational skills • Work independently as well as in a team environment • Document management system • Maintain confidentiality • Manage multiple projects simultaneously within established time constraints • Proficient computer skills, including experience with Microsoft Office Suite, internet • Strong skills in agility, along with the ability to pivot easily when directions and priorities changes on short notice • Perform under strong demands in a fast-paced environment • Work professionally with customers and co-workers to efficiently serve our customers, treating both with enthusiasm and respect • Display empathy, understanding and patience with employees and external customers • Respond professionally in situations with difficult employee/vendor/customer issues or inquiries

Schedule Expectations

1. Frequent Domestic Travel

2. Flexible and willing to work extended hours when necessary.

Job Competencies

1. Ethics and values

2. Integrity and trust