POSITION SUMMARY

The Senior Director / Vice President Architecture will lead a high-performing team of IT professionals dedicated to designing and optimizing software solutions centered on Salesforce and Microsoft Dynamics ERP. These systems support critical business operations spanning manufacturing, sales, installation, and customer service for major clients such as Spectrum, T-Mobile, Windstream, and Frontier. Delivering seamless system integration and an outstanding customer experience is at the core of this role.

Key initiatives for this position include expanding the Salesforce ecosystem with a focus on Commerce Cloud, Sales Cloud, Field Service Cloud and Experience Cloud as well as advancing the company's Microsoft Dynamics ERP landscape to support Finance, Supply Chain, and Operations. The role requires deep expertise in architecting, developing, and implementing solutions across these platforms and related cloud and data environments.

Reporting to the Chief Information Officer, this leader will set the strategy and guide the execution of Salesforce and Microsoft Dynamics ERP initiatives, data analytics solutions, and integrated cloud applications. The Senior Director will apply broad technical and business knowledge to deliver end-to-end CRM, ERP, mobile, and web solutions, while ensuring project success through strong governance and key performance metrics.

This role demands a proactive, entrepreneurial mindset fostering innovation, asking the right questions, sharing knowledge freely, and ensuring execution excellence without hesitation.

The position also requires collaboration across Warehouse, e-Commerce, Finance, Installation, Sales, Marketing, and Data/AI teams. Direct reports include development teams (onshore and offshore), solution architects, cloud migration leads, and network/operations staff.

ESSENTIAL FUNCTIONS
• Lead and continuously improve support for our Salesforce and Microsoft Dynamics ERP systems.
• Drive integrations and partnerships across Salesforce clouds (Commerce, Sales, Field Service, Experience) and Microsoft Dynamics ERP modules (Finance, Supply Chain, Operations).
• Provide visionary leadership to a multi-level team, including hiring, coaching, training, performance management, and resource planning.
• Monitor and enhance system performance and security; maintain compliance and support audits.
• Champion the Client 360 model by managing the lead management database and ensuring unified customer data across Salesforce and Dynamics platforms.
• Conduct research and lead design workshops to evaluate and implement new capabilities, upgrades, and best practices with a focus on business value.
• Promote solutions with strong integration, low technical debt, and long-term sustainability.

POSITION QUALIFICATIONS
• Bachelor's degree in Computer Science or related field required; MBA or master's in a technology field preferred.
• 6+ years of experience in solution architecture, software development, large-scale system implementation, and people leadership.
• Hands-on experience with multiple full-cycle Salesforce and Microsoft Dynamics ERP implementations; ability to demonstrate measurable success.
• Deep technical expertise in Salesforce (Commerce, Sales, Field Service, Experience Clouds) and Dynamics ERP (Finance, Supply Chain, Operations).
• Proven experience designing and developing secure, scalable solutions using modern development practices and cloud architectures.
• Strong background in leading technical and business stakeholder engagements to deliver large-scale CRM and ERP projects.
• Experience managing and collaborating with vendors, contractors, and cross-functional teams.
• Familiarity with IT operations in both cloud and hybrid environments.
• Strong communication, collaboration, and presentation skills, with the ability to engage executive leadership.
• Demonstrated leadership in driving innovation, mentoring talent, and building a culture of accountability and excellence.
• Experience managing geographically distributed teams in an Agile and/or Waterfall delivery environment.
• High-energy leader with a proactive, hands-on approach and a passion for delivering exceptional business outcomes.