ServiceNow

Senior Director, Strategic Program Management

ServiceNow • $254K — $445K *
Santa Clara, CA 95051In-Person
Enterprise Technology
11 - 15 years of experience
Yesterday
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Job Overview by Ladders

Qualifications

  • 12+ years in Operations/Program Management, Product Management, or Strategy roles
  • Strong execution skills and results-driven mindset
  • Ability to work independently with minimal oversight
  • Big picture thinker with focus on operational excellence
  • Effective communicator, skilled in tailoring messages using AI tools
  • Proven ability to build relationships and influence stakeholders
  • Champion of AI-native work processes and tools
  • Team player adept at navigating complexity in fast-paced environments
  • Expertise in the enterprise software/SaaS industry
  • Bachelor's Degree required; MBA preferred

Responsibilities

  • Lead delivery of complex growth-oriented programs
  • Oversee APEX Strategic Initiative function to enhance product development
  • Design programs with milestones for successful execution
  • Build trusted relationships with stakeholders to optimize delivery
  • Establish governance and communication strategies for stakeholder engagement
  • Communicate objectives and risks transparently and efficiently
  • Align programs with broader business goals and objectives
  • Identify and mitigate risks to meet program objectives
  • Collaborate with cross-functional teams to unlock productivity and execution
  • Lead consensus-building and ensure effective handoffs among teams

Benefits

  • Health plans including flexible spending accounts
  • 401(k) Plan with company match
  • Employee Stock Purchase Program (ESPP)
  • Matching donations to charitable organizations
  • Flexible time away plan
  • Family leave programs
Full Job Description
Job Description

What you get to do in this role:
  • ServiceNow's APEX (AI, Product, Engineering, and Experience) org is the largest organization in the company, comprised of all Products and Platform teams, along with our world class Design teams. We are leveraging the unlimited potential of our platform across every industry, geography, solutions, and personas to consistently deliver product and platform experiences our customers love.
    We are seeking a Sr. Director, Technical Program Management to join our APEX Strategic Programs organization. In this role, you will lead a team delivering Strategic Innovations for the Product and Technology organization, together with other strategic business programs that are focused on ensuring we deliver on ServiceNow's most critical priorities.
    The successful candidate will operate as an AI-native leader, using AI tools to accelerate program delivery, synthesize intelligence across workstreams and model the ways of working we expect to scale across APEX. In addition, the candidate is a self-starter with extensive competence and experience in the technical Program Management space. This candidate thinks strategically, but loves getting into the detail and possesses a strong ability to conceptualize, develop, drive, coordinate and manage a large program in addition to managing a delivery team. This person is effective at building relationships, collaborating, and influencing others; they must also be highly experienced working with senior executives across various geographies and functions.
    Strategic Program Management Responsibilities:
  • Lead the delivery of complex programs that that drive growth and operational excellence for APEX portfolio, in partnership with stakeholders at all levels
  • Responsible for the APEX Strategic Initiative function: identifies, prioritizes, and accelerates goal-oriented product development projects with measurable impact on revenue, market position, and competitive advantage - operating with speed and focus to deliver innovation at scale.
  • Ensure programs are designed to deliver specific strategic outcomes - with metrics, milestones, and program structure to ensure successful execution
  • Develop trusted relationships with key customers, technology, functional leaders and stakeholders to drive focus on the strategic program objectives and optimize program delivery. This includes establishing regular cadences and holding resources accountable for their responsibilities within the program.
  • Establish governance frameworks and communication strategies to keep all stakeholders informed and engaged
  • Clearly communicate objectives, status, risks, and results to all stakeholders while collaborating with workstreams to resolve blockers
  • Ensure that each program aligns with the broader business objectives and contributes to the overall success of the organization
  • Identify, assess, prioritize, and mitigate risks to meet program objectives
  • Collaborate with cross-functional teams (e.g., Product, Sales, Finance, Marketing etc.) to identify opportunities, unlock productivity, and accelerate execution
  • Lead consensus-building across teams and ensure surgical execution and handoffs to relevant stakeholders


Qualifications

To be successful in this role you have:
  • 12+ years of work experience, preferably in Operations / Program Management, Product Management, Management Consulting, or Strategy roles
  • High energy, disciplined execution skills, and willingness to do whatever it takes to deliver results
  • Work independently and be highly productive with minimal oversight
  • Ability to see the big picture while also being execution-oriented to improve operational excellence
  • Effective communicator (both verbally and in writing) who uses AI tools to draft, refine, and tailor communications - able to convey complex ideas clearly across executive and working-level audiences at speed
  • Experience in building trusting relationships and influencing others
  • Champion AI-native ways of working across the APEX Strategic Programs team - evaluating, adopting, and scaling AI tools that increase team throughput, reduce coordination overhead, and surface insights faster across complex program portfolios
  • Team player and self-starter who uses AI to stay ahead of complexity - comfortable directing AI agents, iterating on outputs, and operating with speed in ambiguous, high-stakes environments
  • Expertise in the enterprise software/ SaaS industry
  • Education: Bachelor's Degree required; MBA or other Graduate degree preferred

JV20

For positions in this location, we offer a base pay of $254,500 - $445,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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