General Electric Company

Senior Director SI Service

General Electric Company • $150K — $180K *
Salt Lake City, UT 84118In-Person
Healthcare
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent practical leadership experience.
  • 10+ years of corporate or military leadership experience.
  • Demonstrated P&L ownership with profitable growth record.
  • Experience managing revenue and margin streams, including service contracts.
  • Background in FDA-regulated healthcare industry.
  • Proven ability to manage competing priorities and strong communication skills.
  • Ability to influence and drive change in a matrixed organization.

Responsibilities

  • Own the P&L for the US field service organization.
  • Run the Heartbeat operating system and manage key performance indicators.
  • Drive service revenue growth through various strategies including contract renewals.
  • Oversee new product installation and promote digital service technology adoption.
  • Build and manage a highly skilled field workforce for optimal territory coverage.
  • Set organizational direction and promote a strong safety culture.
  • Coach and develop leadership team while building succession plans.
  • Ensure adherence to quality and compliance standards in all operations.
  • Establish senior customer relationships affecting financial outcomes.
  • Share best practices with other service leaders across the company.

Benefits

  • Professional development opportunities.
  • Challenging career paths within a global organization.
  • Collaborative culture fostering care and support.
  • Competitive compensation and benefits package.
Full Job Description
Job Description Summary
The Senior Director will lead the field service organization for US Surgery and USCAN SVG, owning the P&L and the end-to-end service delivery experience for customers across the United States. This is a functional leadership role: you set direction for a multi-layer field organization, and you are accountable for its financial results, its people, and the clinical uptime our customers depend on.

Job Description

Essential responsibilities

  • Own the P&L. Carry full financial accountability for the US field service organization and build the operating discipline across your leadership team to hit revenue, cost, and margin commitments.
  • Run Heartbeat the operating system. Own the US Surgery Service Heartbeat Key Performance Indicator bowler across Commercial, Service Delivery, and Safety.
  • Grow the service business. Drive service revenue growth across Surgery and SVG through contract renewals, post-warranty conversion, and NPI-led market expansion.
  • Land new products and drive digital adoption. Own NPI delivery in the field - install timelines, quality and cost targets, and serviceability feedback to the product teams. Drive adoption of remote connectivity, AI-driven predictive service, including connect-at-install and Digital Core activation during deployment.
  • Build the field workforce. Own FE hiring, retention, certification, and territory coverage. Recurring PM and productivity misses in this region trace directly to manpower gaps. Use the competency model to build frontline capability.
  • Set direction and culture. Define the priorities and initiatives that keep financial, employee, and customer goals on track across the region. Model the Heartbeat Behaviors daily and hold safety without compromise for patients, customers, devices, and the team, with zero shortcuts and zero exceptions.
  • Lead the leaders. Coach, develop, and build succession for your leadership team, and hold a high bar for how the organization treats its people. Hire and retain diverse top talent, and use recognition deliberately to build the next generation of leaders.
  • Own quality and compliance. Drive rigorous adherence to GE HealthCare's Quality Management System and product quality standards in every part of the organization, including non-conformance closure and supplier quality escalation where field data indicates a systemic defect.
  • Build senior customer relationships. Establish and sustain enterprise-level relationships that materially affect the financial and clinical health of our largest accounts.
  • Share what works. Partner with service leaders across GE HealthCare to identify best practices and put them into use in your region.
  • Keep people safe. Promote a safe working environment and ensure compliance with applicable EHS policies and procedures.


Required
  • Bachelor's degree, or equivalent practical leadership experience in lieu of a degree.
  • 10+ years of leadership experience in a corporate or military environment.
  • Demonstrated P&L ownership, with a track record of profitable growth and operational discipline.
  • Experience owning a revenue and margin stream that includes service contracts, renewals, and post-warranty conversion.
  • Experience in the FDA-regulated healthcare industry.
  • Proven ability to lead a team accountable for financial commitments to a business unit, with strong business acumen.
  • Ability to set and execute against multiple competing priorities.
  • Excellent written and verbal communication with internal teams and external customers.
  • Ability to influence and drive change cross-functionally in a highly matrixed organization.
  • Work out of Surgery's Salt Lake City office to support the integrated and collaborative nature of the business.
  • Reside in the Salt Lake City, Utah area.

Preferred
  • Experience leading a geographically distributed field service or field operations organization.
  • Experience recruiting and retaining a distributed technical field workforce in constrained labor markets.
  • Background in surgical, imaging, or other capital medical equipment.
  • Experience deploying connected service technology.


We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership -always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

#LI-MA4

We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation.

Relocation Assistance Provided: No

About General Electric Company

GE Healthcare provides medical technology, intelligent devices, and care solutions. They offer medical imaging, information technologies, medical diagnostics, patient monitoring systems, performance improvement, drug discovery, and biopharmaceutical manufacturing technologies. GE Healthcare's mission is to improve patient care and outcomes by providing innovative healthcare solutions. Their technologies are used in hospitals, clinics, research institutions, and pharmaceutical companies worldwide to diagnose and treat various medical conditions.

General Electric Company Careers

Join the dynamic team at General Electric Company, a global leader in innovation and technology. As one of the most respected companies worldwide, we offer unparalleled job opportunities that propel your career to new heights. Work You’ll Do At General Electric Company, you’ll be part of a diverse team committed to transforming industries and improving lives through leadership in sectors such as aviation, power, renewable energy, and healthcare. Our culture thrives on innovation and leadership, fostering an environment where you can grow professionally and personally. Lead in a Unique Market Position General Electric Company stands at the forefront of digital and industrial transformation. Here, you’ll leverage your skills to solve complex challenges, drive growth, and lead projects that have a global impact. Our commitment to professional development and diversity training ensures that every team member is equipped to lead and innovate. Collaborate with Industry Experts Work alongside a global network of professionals, each bringing a wealth of knowledge and experience to our collaborative projects. General Electric Company’s culture of inclusivity and teamwork makes it a prime environment for networking and personal development. Innovative Work Join us to work on groundbreaking projects that redefine what’s possible. Our teams at General Electric Company are constantly pushing the boundaries of technology and innovation to create solutions that not only meet but exceed the needs of our customers and communities around the world. Be Part of a Great Team At General Electric Company, we understand that our employees are our greatest asset. That’s why we offer competitive benefits, extensive career advancement opportunities, and a supportive environment that values work-life balance. Our commitment to employee growth is reflected in our robust training programs and our focus on internal mobility. Future-Proof Your Career With a career at General Electric Company, your growth is limitless. Through our various training programs, internships, and leadership development initiatives, you can enhance your skills and advance your career in a direction that aligns with your professional and personal aspirations. Explore Job Opportunities and Internships Whether you’re starting your career or looking to make a significant impact in your field, General Electric Company offers a range of positions and employment opportunities that cater to your talents and ambitions. From internships that provide real-world experience to leadership roles that challenge your strategic thinking, there’s a place for you here. Stay Connected Join Our Team Search open positions that match your skills and interests. We are always on the lookout for passionate, curious, and solution-driven team players. Explore the possibilities that await you at General Electric Company. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights—all from the people who work here. At General Electric Company, we’re more than a company—we’re a community. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities available at General Electric Company and become part of a team that’s reshaping the future of technology and industry. Join General Electric Company today and be a part of our journey to build a better world through essential technology and innovative solutions. Your career at General Electric Company awaits—explore, innovate, and lead with us.
Learn more about General Electric Company
Size
168,000 employees
Market Cap
$90.4 billion
Industry
Business Services
Net Income
$5.7 billion
Founded
1892
5 Year Trend
-9.1%
Revenue
$79.6 billion
NASDAQ
GE
* Ladders Estimates

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