Description

Job Summary: The Senior Director, Program Management in the Regional Operations division of Congruex is a key leadership role responsible for building and establishing a program management function that unifies engineering and construction operations. This position will align operations into a cohesive, customer-facing organization while driving operational excellence through standardized processes, seamless delivery, and cross-functional collaboration. The Senior Director will establish best practices, foster coordination between engineering and construction teams, and create a single unified customer experience while ensuring compliance with industry standards and client expectations.

Duties/Responsibilities:
• Develop and execute program strategies that align with the company's business objectives, ensuring that all large programs are managed in a cohesive and efficient manner.
• Provide leadership in the planning, initiation, and execution of multiple concurrent projects within a program, ensuring consistency and quality across the entire portfolio.
• Ensure that all programs are aligned with the organization's strategic goals and client requirements, driving innovation, cost efficiency, and performance improvement.
• Lead and mentor a team of project managers, senior managers, and cross-functional leaders, ensuring effective collaboration and communication across all levels of the program.
• Ensure that each project within the program has clear objectives, roles, and responsibilities, and that team members are held accountable for their contributions to program success.
• Foster a culture of high performance, accountability, and continuous improvement within the program management team.
• Serve as a central coordinator and integrator for engineering and construction operations, ensuring coordinated delivery across project portfolios and unified customer engagement.
• Ensure that projects are delivered on time, within budget, and meet quality standards, including the successful implementation of technology, engineering, and construction solutions.
• Manage resource allocation and ensure that the necessary technical, financial, and human resources are available to support project goals.
• Take ownership of the financial management of the program, ensuring that budgets are established, monitored, and adhered to across all projects.
• Conduct regular financial reviews to ensure that costs are controlled and that the program stays within budget, making adjustments as necessary to avoid cost overruns.
• Oversee forecasting and tracking of program expenses, revenue, and profitability, and ensure timely invoicing and payment processes are followed.
• Identify and assess potential risks, including technical, financial, and operational risks, that could impact the success of the program.
• Develop and implement risk mitigation strategies to prevent or address issues that arise during program execution.
• Act as a point of escalation for unresolved issues and provide guidance to project teams in resolving complex challenges.
• Serve as the primary point of contact for key stakeholders, including senior leadership, clients, and external partners, ensuring that communication is clear and effective.
• Maintain strong relationships with clients, providing regular updates on program progress, and ensuring client expectations are met or exceeded.
• Manage any escalations from clients or stakeholders, addressing concerns and ensuring issues are resolved to maintain customer satisfaction.
• Ensure that all program activities comply with industry regulations, quality standards, and safety protocols.
• Work closely with quality control teams to ensure that the engineering and construction aspects of the program meet the required technical specifications and safety standards.
• Implement continuous quality improvement processes to optimize project outcomes and reduce inefficiencies.
• Oversee the development of program reports, including regular status updates, performance metrics, and financial summaries, for senior leadership, clients, and other stakeholders.
• Ensure that reporting is transparent, timely, and accurate, providing critical insights into program health, risks, and overall performance.
• Communicate any program changes, delays, or risks to stakeholders in a proactive and solution-oriented manner.
• Manage changes to scope, schedule, and budget, ensuring that change requests are properly documented, assessed, and approved.
• Oversee the impact of change requests on the overall program, ensuring that any adjustments are implemented effectively and do not disrupt program timelines or budgets.
• Drive a culture of continuous improvement, identifying opportunities to optimize program management processes and increase operational efficiency.
• Leverage technology and innovative tools to streamline workflows, improve decision-making, and enhance program outcomes.
• Encourage the adoption of new methodologies, such as Agile or Lean, where appropriate, to improve the management of telecom projects.
• Perform other related duties as assigned.

Required Skills/Abilities:
• Experience: Extensive program management experience within the telecom construction and engineering sector.
• Leadership: Proven ability to lead and mentor large teams, drive collaboration, and foster a high-performance culture.
• Financial Acumen: Strong background in budget management, forecasting, and financial optimization.
• Technical Expertise: In-depth knowledge of engineering and construction project delivery, program management methodologies, and operational integration strategies.
• Risk Management: Demonstrated ability to assess and mitigate technical, financial, and operational risks.
• Communication: Excellent ability to convey complex information to technical and non-technical stakeholders, including clients and senior leadership.
• Regulatory Knowledge: Deep understanding of industry regulations, quality standards, and safety protocols.
• Problem-Solving: Strong analytical and decision-making skills to address project challenges effectively.

Education and Experience:
• Bachelor's degree in Engineering, Construction Management, Telecommunications, Business Administration, or a related field is required.
• Master's degree (MBA or related technical discipline) is preferred and may substitute for some experience.
• Minimum of 10-15 years of progressive experience in program or project management within engineering and construction, with at least 5 years in a senior leadership role establishing program management functions or transforming organizational structures.

Physical Requirements:
• Work is primarily performed in an office setting with occasional site visits to telecom infrastructure projects.
• Ability to travel as needed to project sites, client meetings, and company locations.
• Requires the ability to work under tight deadlines, manage multiple priorities, and adapt to fast-paced environments.

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor.

Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.

This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship.