The Role

Title: Senior Director of Operations, Dental/Ortho

Team: Dental/Ortho

Location: Remote

Reports To: VP, Market Leader

About the Dental/Ortho Business Unit

The Dental/Ortho business unit delivers specialized software solutions that help orthodontic practices, dental laboratories, and healthcare providers streamline workflows, improve operational efficiency, and deliver exceptional patient experiences. This leader serves as the operational partner for a diverse portfolio of products supporting customers across the dental and orthodontic ecosystem, ensuring scalable growth, operational excellence, and long-term customer success.

What You'll Do

Here's how you'll help us bring our mission to life and show up as a Trusted Partner:

• Lead operational strategy and execution across the Dental/Ortho segment, translating business objectives into scalable operating plans, resource strategies, performance metrics, and quarterly priorities that drive sustainable growth.
• Build and optimize operating systems across Customer Success, Support, Implementation, Sales, and Marketing teams to improve customer experience, operational efficiency, retention, and profitability.
• Partner closely with Product and Engineering leaders to prioritize customer-driven roadmap initiatives, improve release readiness, and ensure successful delivery of platform enhancements, migrations, and integrations.
• Establish and manage a disciplined business operating cadence, including forecasting, KPI reviews, planning processes, and executive reporting that enables informed decision-making and accountability.
• Develop high-performing leaders and teams while fostering a culture of customer focus, operational excellence, continuous improvement, and data-driven decision making.

How Success is Measured

Here's how we'll know you're making an impact and raising the bar:

• Achievement of segment revenue retention, growth, and profitability targets across the Dental/Ortho portfolio.
• Improvement in key customer health metrics, including retention, customer satisfaction, implementation performance, and support outcomes.
• Delivery of operational efficiency improvements through process standardization, automation, and reduction of operational bottlenecks.
• Consistent attainment of quarterly business objectives, forecasting accuracy targets, and strategic initiative milestones.
• Successful development of leadership talent and sustained performance across cross-functional teams supporting the segment.

What You Bring

Your unique talents are what make you shine. For this role, success looks like:

• 10+ years of progressive leadership experience in operations, business operations, or service delivery within B2B SaaS, healthcare technology, dental technology, or similarly complex software environments.
• Demonstrated success partnering across Sales, Marketing, Customer Success, Support, Implementation, Product, and Engineering organizations to drive business and customer outcomes.
• Proven experience building scalable operating models, including KPI frameworks, forecasting processes, business reviews, operational playbooks, and performance management systems.
• Strong leadership experience developing managers and building high-performing, accountable teams in fast-paced growth environments.
• Excellent strategic planning, communication, and stakeholder management skills with the ability to influence executive leaders and drive alignment across functions.

Preferred Qualifications

• Experience supporting orthodontic, dental practice, or dental laboratory workflows.
• Experience managing multi-product software portfolios and product positioning initiatives.
• Experience leading platform migrations, system consolidations, or post-acquisition integrations.
• Familiarity with healthcare data privacy, security, and compliance considerations.
• Experience operating within complex organizations with legacy systems or multiple acquired products.

Ready to Join?

If you're excited to bring your ideas, energy, and expertise to a team that's shaping the future of healthcare, we can't wait to hear from you. Apply today and let's make healthcare simpler, smarter, and Better.Together.

The Fine Print

At PracticeTek, we determine compensation by considering market data, internal equity, and each candidate's skills and experience. For this position, we reasonably expect to pay between $171,000 - $200,000. This role is also eligible for benefits, including health, dental, vision, paid time off, 401(k) with company match, and may be eligible for additional compensation such as bonuses or equity, as applicable.