Maintenance Director
The Maintenance Director is responsible for overseeing and coordinating the maintenance operations of bus/paratransit/shuttle services for a designated region or, in some cases, multiple or partial regions. This role ensures strategic alignment of maintenance practices, drives performance improvement initiatives, and champions safety and reliability across all maintenance activities. The Senior Maintenance Director works closely with regional business and support staff, senior management, and external clients to deliver exceptional maintenance services which drive safety, quality, value, and employee engagement/productivity.
Key Responsibilities:
- Strategic Leadership: Provide strategic direction and leadership for maintenance operations across multiple regions. Align maintenance strategies with overall business objectives and goals. Develop long-term maintenance plans and policies to support company growth and sustainability.
- KPI Accountability: Establish, monitor, and analyze key performance indicators (KPIs) to evaluate and enhance maintenance performance, vehicle reliability, safety standards, and cost management. Ensure regional directors are meeting their KPIs and support them in achieving these goals.
- Safety & Reliability: Develop and enforce robust safety protocols and procedures. Lead initiatives to improve vehicle reliability, reduce breakdowns and accidents, and ensure a culture of safety throughout the organization. Implement and monitor advanced safety technologies and systems. Drive a culture of safety!
- Performance Improvement: Identify and implement best practices and continuous improvement initiatives across all maintenance operations. Drive efficiency and effectiveness in maintenance processes. Lead large-scale projects aimed at modernizing and optimizing maintenance operations.
- Budget Oversight: Oversee the maintenance budgets for assigned business, ensuring financial discipline and identifying opportunities for cost optimization.
- Stakeholder Engagement: Collaborate with internal and external stakeholders, including senior management, clients, regulatory bodies, and industry partners. Communicate maintenance performance and strategies effectively. Represent the company in industry forums and conferences.
- Talent Development:Foster a high-performance culture within the maintenance teams. Provide leadership development, training, and career advancement opportunities for maintenance personnel. Develop succession plans for key maintenance leadership roles.
- Compliance: Ensure compliance with all regulatory requirements and industry standards. Lead audits and inspections to maintain high standards of maintenance operations. Develop and implement policies to ensure ongoing regulatory compliance.
- Innovation & Technology: Promote the adoption of new technologies and innovative solutions to enhance maintenance efficiency and vehicle performance. Lead the implementation of advanced maintenance management systems.
- Crisis Management: Develop and implement crisis management plans for maintenance operations. Lead the response to major incidents or emergencies, ensuring minimal disruption to services and prompt resolution of issues.
- Sustainability Initiatives: Drive sustainability initiatives within maintenance operations, including reducing environmental impact, promoting green technologies, and ensuring energy-efficient practices.
- Start-ups /Shut-downs:Leads the establishment of new maintenance departments; assists with the "zero cost" closure of maintenance departments
- Other duties as required
Education, Licensing, and Certifications:
- Education:High school diploma or equivalent, such as GED, required. Bachelor's Degree preferred.
Experience:
Field and years of experience required:
- 12 years or more of progressively responsible experience in repair and maintenance of all types of automotive and transit equipment.
- Experience managing people, teams and projects.
- Knowledge of operational KPIs and P&L components.
- Previous experience (3+ years) of multi-site responsibilities.
Skills and Knowledge Required:
- Expert knowledge in all facets of maintenance for public transportation vehicles.
- Ability to lead change and drive performance and improvement through matrixed reporting relationships (e.g. local Maintenance Managers reporting to local General Manager).
- Working knowledge and proficiency with Microsoft Word, Excel and PowerPoint
- Strong written and oral communication skills
- Ability to read, interpret and implement documents such as safety rules, operating and maintenance manuals, and procedure manuals
- Ability to write routine reports and correspondence
- Ability to organize and perform work efficiently, strong attention to details
Skills and KnowledgePreferred:
- Strong working knowledge of JDE and Tango, as well as Hexagon and RTA
Travel:
- Travel requirement outside of immediate area (as a percent)70%- 80%
Pre-Employment Requirements:
- Drug testing and background check
- Testing related to job requirements
Physical Requirements:
- Must be able to work shifts or flexible work schedules as needed.
- Regularly required to stand; walk; use hands to manipulate, handle or feel; reach with hands or arms; and talk or hear.
- Frequently required to sit.
- Occasionally required to climb or balance; stoop, kneel crouch or crawl; and smell.
- Occasionally required to lift up to 25 pounds.
- Must be able to occasionally work in extreme heat and cold and in a damp environment with moderate noise.
- Remaining work is accomplished in an office or in a cubicle space equipped with a telephone and computer; time is spent sitting, typing, or looking at a computer.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Job Category: Executive & Senior Level Management
Job Type: Full Time
Req ID: 6948
Pay Group: NF2
Cost Center: 824
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
