Overview

The Senior Director of Information Technology (Sr Dir of IT) directs, manages and ensures efficient and optimal performance of the organization's information technology and business application systems for the affiliate. This position is responsible to plan, coordinate, direct, and design all operational activities for the IT department, as well as provide direction and support for IT solutions that enhance mission-critical organization operations. Ensures productivity expectations, customer service and compliance standards are maintained. Abides by the organization's mission in performing job duties. Demonstrates an understanding and commitment to PPGT's culture of quality, safety and risk awareness.

Responsibilities
• Directly supervises and manages the Information Technology (IT) and Clinical Applications teams for the organization.
• Effectively manages all technology and software vendors, including managed service provider (MSP) and managed security service provider (MSSP) partners for the organization.
• In conjunction with senior leadership, formulates and deploys annual and long-term (five-year) strategic plans for acquiring and enabling efficient and cost-effective information technology, information security, collaboration and communication technologies.
• Manages the IT and Clinical Application teams operational and strategic planning, including business requirements, company and departmental Service Level Agreements, project planning, and organizing and negotiating the allocation of resources.
• Responsible for all aspects of staff supervision including: interviewing, hiring, and training IT staff; identifying and assessing employee skill and making recommendations to improve performance; developing all IT staff, communicating clear productivity and customer service expectations and holding IT staff accountable for achieving results.
• Defines and communicates project milestones, service level agreements, and resource allocation to executive team, department leads, support staff, and end users.
• Reviews performance of IT systems to assess operating costs, productivity levels, security, refresh, and upgrade requirements.
• Benchmarks, monitors, analyzes, reports on, and makes recommendations for the improvement of the IT infrastructure and IT systems.
• Initiate bids for all hardware and software upgrades, reviews submitted bids for compliance, and makes the appropriate award.
• Oversees the deployment, monitoring, maintenance, and support of all hardware and software
• Develops and implements all IT policies and procedures, including those for architecture, applications, security, disaster recovery, standards, purchasing, and service provision.
• Negotiates administration of vendor, outsourcer, and consultant contracts and service agreements.
• Examines workflow processes to increase efficiency, builds service-oriented teams, adept in change process, meets productivity goals.
• Partners with Human Resources on internal investigations as needed.
• Work in conjunction with supervisor to establish overall budget for area of responsibility.
• Produces timely and accurate reports to Planned Parenthood Federation of America and regulatory agencies.
• Has unrestricted access to client protected health information (PHI) on paper and electronic forms for purposes of treatment, payment, and/or healthcare operations. The use of a client's protected health information should be limited to information needed for the specific task that is being performed or requested by the individual client. Disclosure of any client information must be for purposes of treatment, payment or healthcare operation OR must be accompanied by a valid authorization. Must adhere to minimum necessary rule.
• Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

Qualifications

Bachelor's degree + 6 years of IT-relevant exempt experience or Associate's degree + 8 years of IT-relevant exempt experience or High School diploma or equivalent + 10 years of IT-relevant exempt experience. Must have a minimum of 3 years supervisory experience. Director level leadership experience preferred. Must have experience in the following: Windows, Microsoft 365, Azure, AWS, Cisco Meraki networking, UCaaS/CCaaS, User Lifecycle Management, Technology Lifecycle Management, Vendor Lifecycle Management, DR/BC, MSP/MSSP Management, Strategic Technology Planning.

Agency Standards

Must have excellent computer skills with knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Internet. Must have the willingness and ability to adapt to change including advances or new technology. Must have excellent customer service skills and be committed to providing the highest level of customer satisfaction.

Required Knowledge, Skills, and Abilities
• Ability to identify operational improvement opportunities, make recommendations and implement remediation.
• Must be able to work flexible hours including evenings, weekends and possible holidays.
• Must be able to travel as required.
• Demonstrated ability to identify viable and sustainable information technology expansion opportunities.
• Strong interpersonal, communication and presentation skills.
• Ability to think strategically and achieve organization's goals.
• Ability to make appropriate decisions in a timely manner.
• Ability to listen and assess the needs of various internal and external customers and to prioritize their needs.
• Ability to provide oversight of IT compliance and regulatory requirements.
• Be discrete and safeguard confidential information.
• Possess integrity and compliance - can be relied upon to act ethically.
• Ability to provide effective, equitable, understandable, and respectful quality care and services that are responsive to the diverse cultural health beliefs and practices, preferred language, health literacy and other communication needs.
• Ability to work effectively as a team member.
• Effective leadership capabilities; able to mentor and coach team in area of responsibility.
• Ability to manage several broad scope projects simultaneously.
• Ability to exercise initiative, sound judgment, and problem-solving techniques in the decision-making process.
• Ability to effectively use organization's computer systems.
• Technology Awareness: Remains aware of the fast-paced changes in the technology industry and possesses the vision to effectively react and apply to the organization's technical landscape, where appropriate. Implements technology solutions which strategically support the business and improves the shepherdship of the data and information resources of the organization.
• Industry Awareness: Remains aware PPFA accreditation standards and of the reproductive health environment's regulatory compliance requirements. Understands how accreditation standards, regulatory agencies, funding, the external marketplace and competitive environment drives change within the agency.
• Organizational Awareness: Demonstrates a comprehensive awareness of the impact and implications of decisions and actions on other areas (departments or clinics) within the agency.
• Work Management: Effectively manages time as a resource; establishes realistic priorities; schedules own time and activities effectively; gives balanced focus and attention to appropriate long- and short-term priorities. Develops action plans and budgets; leverages technology; anticipates obstacles; establishes check points and monitors progress, meets deadlines.
• Recovery Skills: Responds effectively and acknowledges responsibilities when clients (internal or external) experience problems or mistakes; rectifies the situation to restore client satisfaction; seeks information and collaborates with others to take action to implement permanent fixes. Maintains stable performance and emotions when faced with opposition, pressure, and or stressful conditions.
• Building Relationships: Shows genuine interest in others' needs and opinions; establishes rapport; earns the confidence and trust of others; demonstrates consistency between words and actions; delivers on commitments.
• Process Improvement: Understands core work processes; identifies process opportunities and issues; seeks information to understand the gap between current and desired performance; works effectively with others to identify and implement improvements; continuously works to improve returns for the client and the organization.
• Adaptability or Flexibility: Responds with flexibility to shifting priorities and changing work situations; recovers quickly from problems and setbacks; develops new skills to remain competitive. Adapts easily to change, sees the merits of differing positions, and adapts own positions and strategies in response to new information or changes to a situation.
• Exemplify the organization's In This Together values: We Tend to the Team; We Respect and Honor All People; We Jump In; We Try and We Learn; We Care for our Business; and We Return to our Mission.

Essential Physical Requirements/Working Conditions

Must be able to bend, stoop, kneel, reach, and grasp. Must be able to stand, particularly for sustained periods of time. Must be able to move about on foot to accomplish tasks, such as moving from one work site to another. Must be able to work primarily with fingers such as picking, pinching, or typing. Must be able to talk such as convey detailed or important spoken instructions to other workers accurately. Must be able to hear such as the ability to receive detailed communication orally. Must be able to communicate effectively. Will have substantial movements of the wrists, hands, and/or fingers. Must be able to lift and/or exert up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently. Must be able to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes. Office environment.