About the Department and Role

The Senior Director of Economic Advancement Centers (EAC)oversees all aspects of our rapid employment services. This includes oversight of the teams responsible for outreach, job development, employer engagement, and skill upgrades.

Major Duties and Responsibilities

Strategy / Planning / Leadership

• Contribute to JobTrain organizational strategic planning; fully comprehend the strategic plan and ensure that the EAC teams deliver on the relevant elements of the strategic plan.

• Develop, implement, and evaluate long-term, sustainable rapid employment services by working with JobTrain leadership and local the Economic Advancement Centers' communities to understand and shape all rapid employment activities and coordinate with the Employer Engagement Liaison to identifying and development new, promising local employer partnerships in each unique EAC community. Take the lead of cultivating as well as local governance that may be interested in expanding and supporting EAC services.

• Create and maintain relationships with relevant stakeholders and partners to understand needs and expectations, this includes creating and maintaining relationships with local government, resource providers and community partners utilizing their insights and feedback in the ongoing evolution of rapid employment services.

• Collaborate across JobTrain divisions to strengthen cross-departmental support, embodying a "One Team" approach by partnering with fellow leaders and offering assistance whenever possible.

Manage Rapid Employment Activities

• Oversee the overall operational, budgetary, and financial responsibilities and activities of directors of locations reporting into the role and make budget and proposal recommendations.

• Identify issues that may negatively impact each team's work and collaborate with internal / external partners to address and mitigate bring issues to resolution

• Plan and implement systems that perform the work and fulfill the mission and the goals of rapid employment activities efficiently and effectively.

• Plan, evaluate, and improve the efficiency of processes and procedures to enhance speed, quality, efficiency, and output.

• Establish and maintain relevant controls and feedback systems to monitor the operation of rapid employment activities, with a high level of integrity and professionalism.

• Ensure accurate data is collected in a timely manner and manage the preparation and maintenance of reports needed to understand / measure effectiveness of rapid employment activities and ensure grant goals / commitments are met, use data to monitor and support contract outcomes.

• Oversee and/or prepare periodic reports for management and funders, as necessary or requested, to track strategic goal progress and accomplishments.

Manage Employees

• Manage and develop teams in alignment with organizational values, and leadership and core competencies.

• Supervise a team of managers and individual contributor staff charged with recruiting clients, coordinating and maintaining partnerships with local government entities, community-based organizations, businesses and employers.

• Plan and allocate resources to effectively staff and accomplish the work to meet departmental goals.

• Attract and select qualified staff to ensure the efficient operation of the department.

• Lead / manage / motivate team to achieve department objectives.

• Provide performance feedback and development opportunities, assume greater responsibilities employees and to enhance skills or accomplish tasks.

• Direct, monitor and evaluate the work of employees, using Salesforce dashboards and intervene to correct performance issues and problems.

• Oversee and manage time off and flextime, request.

Qualifications

We strive to find candidates who have the qualifications for the role, but who are also aligned with our valuesof teamwork, community, and leadership andhave acommitment toadvancing diversity,equity and inclusion.The specific qualifications for this role are listed below.

Experience

• 8-10 years of demonstrated relevant experience in workforce development and/or employment services or related field

• Experience serving / working with JobTrain's targeted populations.

• Experience successfully serving in leadership / strategic role in relevant area designing, developing, implementing, and marketing new programs in complex organizations with distributed, geographically diverse locations.

• At least 8 years of experience managing / leading a team of managers and individual contributors.

Required Knowledge, Skills, and Abilities

• Job Knowledge: Relevant and up-to-date knowledge of workforce development; employment and education policies and current trends in the Bay Area strongly preferred. Specific knowledge of policies and history in relevant region a plus.

• Leadership Skills: Demonstrated ability to work as productive member of a senior management team. Relationship builder with the flexibility and finesse to "manage by influence." High energy, maturity, and leadership with the ability to serve as a unifying force and to position communications discussions at both the strategic and tactical levels.

• Planning and Organization: Demonstrated track record of setting and meeting goals. Strong process improvement, organization, planning and implementation skills. Ability to coordinate multiple projects, set priorities, analyze and resolve problems, and make decisions in a timely fashion.

• Cultural Competency / Networking - Demonstrated ability to work effectively with diverse populations; comfortable networking and building relationships with a wide variety of stakeholders; ability to adapt to customer; ability to generate creative ideas and action plan to generate relevant partnerships.

• Evidence-Based Practices: Understanding evidence-based practices, such as Motivational Interviewing and Trauma-Informed Care, and effectively implementing and integrating these approaches into JobTrain's client services to improve participant engagement, outcomes, and overall service delivery.

• People Management: Demonstrated experience attracting, managing, developing, evaluating and retaining staff. Ability to manage, influence and motivate individuals and teams. Skilled in holding people accountable and developing their abilities to do their jobs.

• Interpersonal Skills / Communications: Ability to quickly cultivate relationships and build rapport with CBO's. employers, stakeholder agencies, clients to develop a strong understanding of their needs and determine how this program aligns with their needs. Ability to communicate effectively, both orally and in writing with several different audiences. Good interpersonal skills with an ability to mediate and negotiate effectively.

• Computer Skills: Must be able to use Excel, Word, and other technology and applications necessary to perform the job. Salesforce experience a plus.

• Other: Willingness and ability to work occasional weekends and evenings. Must be able to travel to different sites as needed, within Santa Clara & San Mateo Counties, including evenings and weekends

Compensation and Benefits
JobTrain offers a competitive salary, numerous health benefit plans and premium coverage of 90%, vision and dental, flex spending and HSA programs, 401K with an employer match after joining, EAP and emergency services, vacation time, paid sick leave, long-term disability and life insurance. We also pay employees for 10 observed holidays including a whole week off between Christmas Eve and New Years Day.

The hiring range is $104,128.70- $119,556.46 depending upon skills, background and related experience.

Additional Information

We want applicants who are interested in JobTrain's mission, and we encourage you to attach a cover letter to explain why you are interested in JobTrain and how your experience matches with our needs.

At JobTrain, we take the interview process very seriously. If you are selected to move through the process you should expect a couple of telephone screen calls and one or two Zoom / on-site interviews as part of the interview process.