Microsoft

Senior Director, MRO Supply Chain - Datacenter Operations

Microsoft • $130K — $277K *
Redmond, WA 98052In-Person
Technical Services
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's or Master's Degree in Supply Chain Management, Operations Management, or related field with extensive experience in supply planning and operations.
  • 8+ years of experience in supply chain roles, with a focus on technology-related supply chains and quantitative analysis.
  • Demonstrated leadership experience managing large, cross-functional teams through significant transformations.
  • Deep expertise in supply and demand planning, logistics, and inventory management, particularly in uptime-sensitive environments.
  • Proven ability to define and execute supply chain strategies that deliver measurable business outcomes.

Responsibilities

  • Set and communicate the global vision and strategy for MRO spare-parts supply chain.
  • Lead and inspire a geographically distributed team of supply chain professionals, fostering a high-performance culture.
  • Own end-to-end supply chain performance for MRO spare parts, including planning, sourcing, and logistics.
  • Develop and execute supply-planning targets to improve availability and reduce costs.
  • Design and optimize the global supply network for efficiency and resilience.
  • Manage relationships with third parties and suppliers to ensure quality and compliance.
  • Implement performance-management frameworks for data-driven decision-making.

Benefits

  • Comprehensive health and wellness programs.
  • Opportunities for professional development and career advancement.
  • Flexible work arrangements to support work-life balance.
  • Access to cutting-edge technology and resources.
  • Inclusive company culture that values diversity and collaboration.
Full Job Description
Responsibilities
  • Set and communicate the global end-to-end MRO spare-parts supply chain vision, strategy, standards, and multi-year transformation roadmap, aligned to CO+I priorities, datacenter reliability, AI capacity growth, company goals, financial objectives, and customer commitments.
  • Lead, develop, and inspire a geographically distributed organization of supply chain professionals and leaders. Establish clear accountability, strengthen succession and talent pipelines, coach and mentor team members and leaders, and create an inclusive, high-performance culture with efficient processes through significant change.
  • Own end-to-end supply chain performance for MRO spare parts across demand and supply planning, sourcing and supplier execution, inventory management, warehousing, transportation and logistics, supply network design, deployment, returns, repair loops, recovery, and end-of-life disposition.
  • Develop and execute supply-planning targets and replenishment standards across all nodes in the supply chain. Deliver measurable improvement in availability, On Time in Full (OTIF), inventory turns, excess and obsolescence, expedite cost, and total cost to serve.
  • Ensure inventory is available at the right place, at the right time, and at the right cost, expertly balancing business and customer needs to protect datacenter uptime and provide seamless customer experiences.
  • Design and optimize the global supply network, including stocking locations, replenishment flows, service levels, lead-time strategies, transportation models, and resilience measures. Balance availability, risk, cost, sustainability, and working capital.
  • Lead day-to-day and strategic relationships with third parties, suppliers, and logistics partners to ensure safety, security, quality, resilience, compliance, capacity, and service performance while maximizing execution and driving continuous improvement.
  • Escalate and resolve field supply chain issues; prioritize service based on material lead times, criticality, and availability; analyze material consumption trends; review engineering change orders affecting spare parts; and ensure hardware compatibility and lifecycle readiness.
  • Define risk-based strategies for critical spares, long-lead components, lifecycle transitions, repair and return loops, substitutions, constrained supply, and excess and obsolete inventory.
  • Implement measurement frameworks and performance-management mechanisms that enable data-driven decision-making, evaluate business and supplier performance, identify optimization opportunities, and provide clear ownership and disciplined execution.
  • Serve as the executive expert in the tools and processes used to manage supply. Lead the transformation of processes, data, governance, and digital capabilities through automation, integrated systems, advanced analytics, scenario planning, and scalable inventory solutions.
  • Define and drive process changes, standardization, and maturity improvements. Lead complex change-management efforts, influence teams to adopt new ways of working, and collaborate cross-functionally to improve tools, processes, and service delivery.
  • Build executive-level relationships across Sourcing, Finance, Datacenter Operations, Engineering, Security, Sustainability, regional teams, suppliers, and other disciplines. Resolve complex trade-offs, influence investment decisions, and align stakeholders behind enterprise priorities.
  • Ensure supply chain operations meet Microsoft safety, security, regulatory, and business-continuity requirements, with safe and secure solutions for internal and external customer commitments as the highest priority.
  • Represent the function with senior executives and external partners, clearly communicating strategy, investment needs, risks, performance, transformation progress, and business outcomes.
  • Embody our culture and values.


Qualifications

Required/Minimum Qualifications
  • Bachelor's Degree in Supply Chain Management, Operations Management, Supply Chain or related field AND 8+ years supply planning, operations, supply chain, indirect supply planning, technology-related supply chain, sourcing and manufacturing, Sales & Operations Planning, material requirement planning systems and tools, quantitative & qualitative analysis in cross functional or organizational enterprise environment, or related experience OR Master's Degree in Business, Supply Chain Management, Operations Management, Supply Chain Analytics, or related field AND 6+ years supply planning, operations, supply chain, indirect supply planning, technology-related supply chain, sourcing and manufacturing, Sales & Operations Planning, material requirement planning systems and tools, quantitative & qualitative analysis in cross functional or organizational enterprise environment, or related experience OR equivalent experience.

Other Requirements

  • Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
    Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.


Additional or Preferred Qualifications

  • Bachelor's Degree in Supply Chain Management, Operations Management, Supply Chain or related field AND 15+ years supply planning, operations, supply chain, indirect supply planning, technology-related supply chain, sourcing and manufacturing, Sales & Operations Planning, material requirement planning systems and tools, quantitative & qualitative analysis in cross functional or organizational enterprise environment, or related experience OR Master's Degree in Business, Supply Chain Management, Operations Management, Supply Chain Analytics, or related field AND 12+ years supply planning, operations, supply chain, indirect supply planning, technology-related supply chain, sourcing and manufacturing, Sales & Operations Planning, material requirement planning systems and tools, quantitative & qualitative analysis in cross functional or organizational enterprise environment, or related experience OR equivalent experience.
  • Demonstrated experience leading leaders and large, geographically distributed, cross-functional teams through significant organizational, process, and technology transformation.
  • Deep functional expertise across supply and demand planning, logistics, inventory management, and supply network design, with a record of improving service, resilience, cost, and working capital at scale.
  • Significant experience managing MRO materials, service parts, or mission-critical spare-parts supply chains in datacenter, cloud infrastructure, telecommunications, utilities, industrial, manufacturing, aerospace, healthcare, or a similarly complex and uptime-sensitive environment.
  • Proven ability to define strategy, translate it into an executable operating model and roadmap, secure investment, and deliver measurable business outcomes.
  • Executive-level communication and influencing skills, with experience aligning senior stakeholders and resolving complex priorities across operations, engineering, sourcing, finance, and suppliers.
  • Experience establishing governance, metrics, and management systems for end-to-end supply chain performance, risk, and accountability.
  • Experience redesigning supply networks and deploying integrated planning, inventory, warehouse, transportation, and analytics capabilities at enterprise scale.
  • Working knowledge of cloud or datacenter infrastructure, including the operational dependencies associated with power, cooling, space, racks, cabling, and hardware maintenance.


#COICareers #datacentercareers #COICDS

Supply Planning M6 - The typical base pay range for this role across the U.S. is USD $130,900 - $277,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $303,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

About Microsoft

Microsoft is an American multinational corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores. Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.

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Learn more about Microsoft
Size
181,000 employees
Market Cap
$1,762.4 billion
Industry
Enterprise Technology
Net Income
$51.3 billion
Founded
1975
5 Year Trend
+15.5%
Revenue
$153.2 billion
NASDAQ
MSFT
* Ladders Estimates

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