Specifically, you will:- Own the end-to-end optimization and health of Upside's marketplace operations. From retailer data pipelines through Upside's marketplace systems.
- Identify opportunities to drive overall growth and accelerate strategic initiatives through optimization and tuning of Upside's marketplace
- Execute, deliver and report on strategies to accelerate growth and drive strategic initiatives
- Define and deliver a continuous improvement roadmap to CPO-level leadership, surfacing trends, patterns, and systemic risks before they impact merchants or consumers
- Define the monitoring model, alerting thresholds, and SLAs that underpin marketplace reliability
- Build and operate a layered health model that detects anomalies, data quality failures, and marketplace disruptions in real time, managing "data downtime" as a key performance indicator
- Lead the incident lifecycle for data and quality failures: own detection, triage, resolution, and post-mortem review - ensuring continuous improvement and reduced time-to-resolution
- Embed Lean/Six Sigma discipline (DMAIC and similar frameworks) to systematically reduce the root causes of quality issues, moving the team from reactive firefighting to proactive prevention
- Push validation and self-healing capabilities upstream into the core product - reducing manual intervention at scale.
- Partner closely across the entire company, particularly with Product, Engineering, Data Engineering and B2B/B2C commercial teams
- Manage and develop the Marketplace Operations team (currently 3 ICs), providing strategic direction, coaching, and cross-functional coordination
- AI centric approach to monitoring, investigating and scaling operations
What you should have- 7+ years in data operations, marketplace/platform ops, or system data reliability engineering with a business focus to drive revenue and GMV growth
- Cross-functional leadership experience across Data Engineering, Ops, Marketing and GTM/Sales
- Incident management and post-mortem ownership (owns "data downtime" as a KPI)
- Experience building health monitoring frameworks at scale (alerting, SLAs, dashboards)
- Strong data literacy and analytical fluency (SQL, data pipeline awareness)
- Track record of driving systematic improvement - not just firefighting
The fine print:Location: This hybrid role is based in our Austin, Chicago, DC, or NYC office. In-office attendance is required on Monday, Tuesday, and Thursday and may increase based on project-based needs and changes to Upside's in-office policy over time.
Compensation:The US base salary range for this full-time position is $220,000 - $256,000 + equity + benefits. The final starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. Your recruiter can share more about the specific salary range during the hiring process.
Benefits:- Medical, dental, and vision coverage starting on Day 1
- Equity (ISOs)
- 401(k) program
- Family planning programs + paid parental leave
- Physical fitness and wellness memberships
- Emotional and mental health support programs
- Unlimited PTO + 10 paid federal holidays + our annual, week-long Winter Break
- Flexible work environment
- Lunch reimbursement for in-office employees
- Employee Resource Groups
- Learning and Development stipend
- Transparent culture
- Amazing mission!
