GENERAL PURPOSE:
The Senior Director, IT - DC Systems is a strategic technology leader responsible for driving the vision, roadmap, delivery, and operational excellence of systems supporting an end to end retail supply chain.
This role oversees a cross-functional team of IT managers, engineers, analysts, architects, and external partners to design, develop, deploy, and support solutions that improve end-to-end supply chain performance. The Senior Director serves as a trusted partner to Supply Chain, IT, and Executive Leadership to ensure technology solutions align with business goals and deliver measurable value.
ESSENTIAL FUNCTIONS:
Strategic Leadership & Roadmap Development
• Define and help develop the multi-year technology strategy for retail supply chain capabilities including those support warehousing operations.
• Partner with business executives to translate organizational goals into scalable, data-driven technology initiatives.
• Prioritize investments based on ROI, operational impact, and long term enterprise value.
Team & Organizational Leadership
• Lead, mentor, and develop a high-performing team across application development, engineering, and architecture.
• Build a culture focused on system stability, quality delivery, innovation, continuous improvement, and operational discipline.
• Own team capacity planning, vendor relationships, performance management, and project budgets
Solution Delivery & Program Management
• Oversee end-to-end delivery of supply chain initiatives, ensuring execution excellence ensuring on-time, on-budget execution with high quality
• Establish and enforce SDLC, DevOps, and agile delivery frameworks.
• Manage large-scale implementations. Proven track record and ability to balance desired solution end-state within program constraints and with a pragmatic lens.
Operational Excellence & Support
• Ensure uptime, reliability, and performance of mission critical systems supporting supply chain operations.
• Oversee SLAs, incident management, root-cause analysis, and continuous operational improvements.
• Maintain compliance with IT security, data governance, audit controls, and SOX requirements.
Retail Supply Chain Focus & Business Partnership
• Serve as a key IT technology partner for retail supply chain leadership.
• Facilitate alignment between business functions, IT teams, and external partners.
• Communicate technology impacts, risks, and recommendations to senior leadership and executive committees.
• Translate business needs into scalable technology solutions that improve speed, efficiency, and customer experience.
Innovation & Emerging Technologies
• Identify and champion modern tools and technologies including automation, robotics, predictive analytics, AI/ML, and digital twins.
• Lead proof-of-concepts with clear ROI targets, converting successful pilots into enterprise deployments.
COMPETENCIES:
People
• Building Effect Teams
• Developing Talent
• Collaboration
Self
• Leading by Example
• Communicates Effectively
• Ensures Accountability and Execution
• Manages Conflict
Business
• Business Acumen
• Plans, Aligns and Prioritizes
• Organizational Agility
With particular emphasis on the following specific position-related competencies:
• Dealing with Ambiguity
• Ability to Build Strong Relationships
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
• Undergraduate degree in information systems, computer science, or a related technical discipline preferred.
• 15+ years of IT experience with at least 10 years leading managers and medium-to-large technology delivery organizations.
• Deep experience and demonstrated success delivering strategic, large-scale retail supply chain systems, including those supporting DC operations.
• Strong analytical ability, judgment and problem analysis techniques.
• Strong leadership, communication, and cross-functional partnership skills.
• Ability to work with teams that are geographically distributed and work across different time zones.
PHYSICAL REQUIREMENTS/ADA:
Job requires ability to work in an office environment, primarily on a computer.
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Vision requirements: Ability to see information in print and/or electronically.
This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work. #LI-Hybrid
SUPERVISORY RESPONSIBILITIES:
Sr. Manager(s), IT
DISCLAIMER:
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
