As the Sr. Director of Inside Sales, you will lead a high-performing organization of 70+ employees, including 8 managers. Reporting directly to the Chief Revenue Officer (CRO), you will own the strategy and execution for three critical channels: Direct-to-Merchant New Sales, Renewals, and Win-Backs. Your mission is to drive sales excellence, foster a high-octane culture, and scale our internal talent to meet the demands of a fast-growing fintech environment.
In this role you will- Drive the strategy for direct sales channels to consistently exceed revenue targets and long-term growth KPIs.
- Partner with the CRO on sales forecasting, company-wide initiatives, and real-time performance analysis.
- Act as a lead architect for departmental change, ensuring seamless implementation of new processes while maintaining high team buy-in.
- Leverage analytics to assess individual and departmental performance, evolve sales processes, and design competitive compensation programs.
- Partner with Sales Ops, Underwriting, and Marketing to launch new campaigns and optimize the customer journey.
- Collaborate with the Technology team to build and refine tools that drive rep efficiency and automation.
- Build a world-class sales environment through rigorous performance management, mentorship, and continuous training.
- Focus on developing the next generation of sales leaders at both the front-line and mid-management levels.
Role Requirements- Proven Leadership: 8+ years of sales experience, with at least 3 years managing managers.
- High-Volume Expertise: 4+ years of experience in short-cycle, high-volume inside sales management.
- Departmental Ownership: 3+ years of experience overseeing a full department or business unit with P&L or heavy quota accountability.
- Education: Bachelor's Degree required; MBA preferred.
- Analytical Rigor: Ability to quickly digest complex data sets and translate them into actionable sales strategies.
- Industry Background: Experience in financial services or fintech is a significant asset.
- Communication: Exceptional verbal and written skills with the ability to influence at the executive level.
