Key Responsibilities

• Accountable for a high-performing network infrastructurecompany-wide. This includes, but is not limited to, planning and management of voice communications infrastructure, advanced customer experience/contact center technologies, routing and switching technology, Software Defined Networking, local and Wide Area Networking infrastructure operations and production support, business continuity, and cloud services.
    

• Collaborate with theAVP IT Operationsand other technology leaders in and outside of the IT department to develop strategic and tactical solution plans for IT, especially HSS’s future technology infrastructure.

• Conduct strategic and tactical level planning in partnership with peers in IT to develop technical roadmap, and ensure delivery of supportable technology solutions that meet business needs. 
    

• Partner with the AVP IT Operations and IT Leadership Team to build and modernize the organizational structure and business processes to support our growth in an increasingly digital world. 
    

• Manage the evaluation and adoption of emerging technologies, including cloud, software-defined networking, network security, remote access technologies, load balancers, and the latest collaboration technologies. 
    

• Ensure cost-effective design, development, integration, implementation, testing, and maintenance of new services, equipment and systems in support of business objectives and requirements. 
    

• Develop and lead a high-performing network infrastructure engineering and operations team to ensure the reliable delivery of IT services and operations. 
    

• Build strong links between the network teams and other functions to create multidisciplinary teams that work together (remove silos). 
    

• Drive a collaborative culture that values technical depth, accountability, and customer service.
    

• Establish,maintainand execute operations procedures that leverageefficiencies and best practices.
    

• Oversee service management activities including change and release management, testing, qualityassuranceand end-to-end technical integration.
    

• Oversee the direction of infrastructure investments in collaboration with team members, theAVP IT Operations, senior management, and partners.
    

• Oversee cybersecurity protections on all network infrastructure resources according to policies and standardsestablishedby the information security function/CISO.
    

• Drive the delivery of major technology and infrastructure projects and service management improvements, ensuring that quality, productivity, and ROI goals are achieved.
    

• Implement andmaintaincontrols and monitoring procedures to ensure availability of critical systems, and minimal service interruptions.

• Develop a vendor management process, for products and services, that deliversutilizationoptimization, a best-fit vendor mix, and demonstrable savings.

Required Qualifications: 

• Undergraduate degree in computer science, mathematics, engineering, or a related field. 

• A minimum of 10 years of experience in technology leadership positions with an emphasis on infrastructure services. 

• A strong technical background as a data and or voice network engineer 

• 7-10 years of experience leading, directing and controlling a complex, highly technical network operation or organization. 

• Demonstrated knowledge of current and emerging technologies and the ability to apply those technologies to business needs. 
    

• A track record of working collaboratively and productively with business partners. 
    

Deep knowledge of:

• Infrastructure 

• System Architecture 

• technology life cycle management 

• cloud computing and cloud operations 

• IaaS (public and private cloud) 

• networking 

• storage 

• infrastructure and technology-based security practices 

• application and infrastructure monitoring