Work location:
- This position may be based anywhere in the United States and includes travel as part of the responsibilities.
Job SummaryThe
Senior Director, HR Operations, Process Design & Data Governance leads the enterprise strategy for standardized, scalable HR operations, workforce data governance, and cross-functional employee lifecycle processes. This role ensures HR processes and technologies work seamlessly across functions, systems, and geographies to enable efficient, data-driven employee experiences.
As the enterprise authority, this leader sets operational standards, decision rights, and governance while partnering closely with HR Centers of Excellence, HRIS, and Enterprise Technology. The role owns the functional HR technology strategy and roadmap and establishes enterprise workforce data standards to ensure data accuracy, privacy, compliance, and actionable insights. Serving as a trusted advisor to the CHRO and HR leadership, this role drives operational efficiency, reduces risk, and strengthens workforce decision-making.
Key Tasks & Responsibilities (Essential Functions)- Enterprise HR Process Design & Governance: Set and own enterprise strategy, standards, and governance for HR operational processes across the employee lifecycle. Partner with HR Centers of Excellence to translate HR strategies into simplified, standardized, and scalable operational workflows. Ensure cross-functional processes spanning HR, technology, and shared services operate as integrated end-to-end experiences.
- HR Technology Functional Strategy & Roadmap: Own the enterprise HR technology functional strategy and roadmap across HR platforms. Translate HR strategic priorities and operational needs into technology capabilities, workflow requirements, and automation opportunities. Partner closely with HR Centers of Excellence and Enterprise Technology to influence platform investment decisions, prioritization, sequencing, and vendor strategy.
- HR Data Architecture, Standards & Governance: Own enterprise accountability for HR operational data architecture and workforce data standards. Establish and maintain consistent data definitions, structures, and governance frameworks to ensure workforce data is accurate, reliable, and aligned across HR systems.
- Operational Insights, Governance & Executive Leadership: Define and lead enterprise governance mechanisms that monitor HR operational performance, data quality, and technology enablement. Provide insights to HR leadership to support data-driven decision-making and continuous improvement.
- Enterprise HR Operating Model Ownership: Own and continuously evolve the enterprise HR operating model, defining how HR processes, technology, data, and governance operate together at scale. Set the long-term direction for HR operational maturity in alignment with enterprise growth and transformation priorities.
Skills and Minimum Experience Required- 9+ years experience
- Bachelor's Degree or Equivalent
- CPP or equivalent certification preferred / experience in outsourced model / experience with SF/ECP / Workforce
- Travel up to 50%
- Enterprise HR process design across the employee lifecycle
- Process governance, standardization, and simplification
- Cross-functional HR operating model integration (COEs, HRSS, HRIS, Technology)
- End-to-end workflow design and operational readiness
- Large-scale HR operational transformation
- HR technology enablement strategy and functional roadmap development
- Translation of HR strategy into technology capabilities and workflows
- Experience partnering with Enterprise Technology and HRIS
- HR platform expertise (Workday, SAP SuccessFactors, ServiceNow HRSD, payroll systems)
- Understanding of system integrations, APIs, and data flows
- HR data architecture and workforce data modeling
- Data governance frameworks, policies, and standards
- Workforce data definitions, taxonomies, and data standards
- Data quality management and data integrity oversight
- Data privacy, security, and regulatory compliance (GDPR, CCPA)
- Operational analytics and data-driven decision-making
- Enterprise stakeholder alignment and cross-functional influence
- Strategic problem solving and systems thinking
- Change management and adoption of HR processes, data, and technology
- Establishment of decision rights, accountability frameworks, and governance models
The range for this position is $160,100.00 to $275,000. Placement within this range may vary, depending on the applicant's experience and geographic location. Acuity offers generous benefits including health care, dental coverage, vision plans, 401K benefits, and commissions/incentive compensation depending on the role. For a list of our benefits, click here.
