DescriptionTHE OPPORTUNITYCyera is hiring a Senior Director of Renewals. This is a senior leadership role responsible for owning and scaling the full renewal motion across the global customer base. This role owns the process, people, and performance of renewals including forecasting, risk identification, contract preparation, negotiation support and on-time close. The Senior Director will report to the Chief Customer Officer and will partner closely with Sales and Customer Success to build scalable processes, drive forecast accuracy, and retention.
RESPONSIBILITIES:- Team leadership: Build, lead and scale a team of Renewal Managers who own operational execution of the renewals book - timelines, contracts, risk identification, and negotiation. Set clear performance expectations and foster a high accountability culture.
- Own the renewals motion (R): Renewals is Responsible (R) for driving the end-to-end renewal process; the Account Executive remains Accountable (A) for the commercial outcome and the customer relationship on their book. In that context, develop and execute renewals motions that account for customer segmentation, risk tiers and expansion potential and define clear handoffs between Renewals, AE, CS, Legal, and Deal Desk at each stage.
- Forecasting & Risk: Own the renewals forecast cadence with a high degree of accuracy; deliver executive-level reporting on pipeline health, churn risk and retention performance.
- Performance: Own Cohort Renewal rate (At Bat Renewal) and on-time renewal performance as the team's core KPIs, as well as forecast accuracy.
- Cross-functional partnership: Work closely with Sales (AEs and AE leadership), Customer Success, Deal Desk, Legal, and Finance to streamline contracting, pricing approvals, and paperwork turnaround.
- Process & tooling: Build and continuously improve the renewal playbooks; drive improvements in CRM/CLM tooling, dashboards, and reporting to increase velocity and reduce manual work.
- Reporting and analytics: Report renewal pipeline, risk, and forecast to the CCO and cross-functional leadership on a regular cadence. Analyze renewal and churn trends and customer insights to help influence Product, CS, and broader GTM strategy.
What Success Looks Like- Cohort Renewal rate (At Bat Renewal) and on-time renewal performance hit or exceed target.
- Renewal risk is flagged early and consistently, with clear save-plan ownership alongside AEs and Customer Success.
- Renewal cycle time (from process kickoff to signature) shortens quarter over quarter.
- AEs and CS leadership view Renewals as a trusted, high-throughput partner - not a bottleneck.
- Renewal execution is aligned with industry best practices, leading to strong commercial outcomes & a positive customer sentiment
RequirementsREQUIRED QUALIFICATIONS:- 10-15+ years in renewals, customer success, or revenue operations, including people management experience building or scaling a team.
- Track record owning GRR, cohort renewal rate, and renewal-rate KPIs at scale in a B2B SaaS environment.
- Experience operating in a RACI-style model where renewals execution is separated from commercial deal ownership, and comfort partnering with (not competing against) AE leadership.
- Strong process and systems orientation - CRM, CLM, and forecasting tools.
- Excellent cross-functional collaboration and executive communication skills.
COMPENSATION INFORMATION:This compensation range represents Cyera's good faith and reasonable estimate of the range of possible compensation for this role at the time of posting, and Cyera may ultimately pay more or less than the posted range. The final salary for this position will be determined in Cyera's sole discretion, consistent with applicable law, and based on a variety of factors, including but not limited to the employee's work experience, skills, and qualifications for the role, as well as the needs of Cyera's business and other operational considerations.
Final compensation will vary based on seniority and relevance of experience, location, and position requirements.
This role may be eligible for potential merit increases based on factors such as individual or company performance, time in role, and other discretionary factors. In addition to a standard benefits and equity package, we offer a generous salary. Final compensation will vary based on seniority and relevance of experience, location, and position requirements.
This role may be eligible for potential merit increases based on factors such as individual or company performance, time in role, and other discretionary factors.
BENEFITS - Why Cyera? - Ability to work remotely, with office setup reimbursement
- Unlimited PTO
- Paid holidays and sick time
- Health, vision, and dental insurance
- Life, short and long-term disability insurance
